Executive Assistant Manager

OG

OVERVIEW

ODETTE GONZALES

•Conscientious healthcare professional combining more than 11 years of work in long-term care with proficiency in financial management, leadership and positive clinical outcome

•Understanding of the client experience & segmentation needs

•Ability to establish and build strong, productive relations with colleagues, superiors, vendors/suppliers and client alike

•Practical experience in project/program execution and marketing activities

•Knowledge on delivery of excellent client experience that results in promoting the facility through word of mouth

•Well-developed communication, presentation and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization

•Demonstrated ability to effectively co-ordinate and direct a significant number of projects of varying complexity, in order to maximize the use of resources while minimizing costs

•Basic Life Support Certified by Canadian Red Cross

WORK EXPERIENCES

Community Programs Specialist LifeMark Seniors Wellness Toronto, Canada (Mar. 2017- Present)

Provides schedule planning to health care team

Supervise and support the staffs to ensure continuity of care in the provision of service delivery

Manages the Seating and Mobility Clinics across North Simcoe Muskoka Region

Updates and maintains an electronic client database

Liaise with doctors and stakeholders to establish policies and protocols that is updated

Prepares report for stakeholders for billing purposes on a monthly and quarterly basis

Responds to all caller inquiries with efficiency and appropriate urgency

ODETTE_GONZALES200 addor7@r.postjobfree.com

@ODETTEQAAMILA 416-***-**** ODETTE-GONZALES

83515440

Generates and distributes various scheduling and billing reports

Investigates and follows up - errors/discrepancies in services ordered or provided

Manages the equipment for the entire Seniors Wellness Division.

Pre-Admission Clerk

Sunnybrook Health Sciences

Toronto, Canada (Temp/ Casual Dec 2016-Mar 2017)

Prepares documents for patients having surgery

Collects data for the program study conducted by Anesthesiology Department

Documents changes and update on the patient’s condition prior to surgery

Collects information about extended health insurance, WSIB claims and third party benefits

Coordinates test results, departmental notes and reports from different clinics and hospitals

Updates patient information in the patient care system

Schedules and confirms patient appointment

Client Services Administrator

Physical Therapy One

Toronto, Canada (Oct. 2015- Oct. 2016)

Managed the treatment provider`s daily schedule

Reviewed and coordinated MVA claims with adjusters and clients

Communicated daily with WSIB, EHC, Ontario Work`s member that required out service

Drafted the insurance, intake and medical authorization form for the clinic

Managed and maintained the office equipment and supplies

Managed workflow to exceed quality service goals

Executive Assistant

Sunnybrook Health Sciences Toronto, Canada (Oct. 2015- Nov. 2015)

Managed the Director of Geriatric Program`s daily schedule

Collected data for the program study

Drafted the AGM brochure and invitation

Ensured that the staff on this section renders an excellent performance

Physiotherapy Assistant / Exercise Program Instructor

Novo Peak Health

Pickering, Canada (July 2015- Oct 2015)

Led exercise classes for elderly patient to improve balance, strength and coordination

Provided physiotherapy treatment as directed by the physiotherapist

Used modalities applicable on the case of the patient

Managed and maintained equipment and supplies

Physiotherapy Assistant

Physioworx

Toronto, Canada (May 2015-Oct. 2015)

Provides physiotherapy treatment as directed by the physiotherapist.

Uses modalities applicable on the case of the patient.

Manages and maintains equipments and supplies.

Leads exercise classes for elderly patient to improve balance and coordination.

Operation Administrator

European University – Dubai (Formerly Drs. Nicolas and Asp College) Dubai, UAE (April 1, 2007 – May 2014)

Partnered successfully with Belhoul European Specialty Hospital, American Hospital and Welcare Hospital producing 15% increase in the clinic’s revenue for the year 2012-2014. Spear-headed cross functional initiative to achieve Australian Council on Healthcare Standards Int’l. (ACHSI) certification.

Experiences include but not limited to;

Coordinated and executed a portfolio of client experience & segmentation projects and indirectly other client focused initiatives for the business partner

Provided industry insights and benchmarking to business partners on client experience areas of opportunity and/or emerging trends

Responsible for coordinating and identifying portfolio issues and recommendations for resolution to the Director

Branch Manager

Emirates National Oil Company (ENOC) Dubai, UAE (April 29, 2002- March 31, 2007)

Reduced employee turn-over rate by 85% through effective coaching and promoting positive outlook. Reduced overtime by 100% through effectively maximizing employees’ potential. Completed over a hundred of performance reviews each quarter offering recommendation for improvement and promotion.

Experiences include but not limited to;

Coordinated relationships across business partners sufficiently to achieve alignment and deliver against the overall Wealth client experience strategy

Supported project delivery though partnering internal business partners (Technology, Operations, Corporate Marketing & Communications, Retail Banking etc.) as well as external vendors to ensure coherent, comprehensive approach to the delivery of initiatives

Supported the Director in marketing activities and events that span across the Wealth lines of business

Worked with Marketing and Communications and enhance marketing activities in an effort to drive new client acquisition and retention.

EDUCATION WITH CITATIONS

TriOS COLLEGE Scarborough, Canada

PTA/OTA DIPLOMA (June 2015)

EMILIO AGUINALDO COLLEGE Taft Ave., Manila

BACHELOR OF SCIENCE IN RESPIRATORY THERAPY (BATCH 2000)

Cum Laude BATCH 2000

Clinical Proficiency Awardee,

Silver Medalist Intercollegiate Academic Contest (Phil-Am Life – Jan 2000) Phil. Association for Pulmonary Care member.

FAR EASTERN UNIVERSITY Morayta, Manila

BACHELOR OF SCIENCE IN PHYSICAL THERAPY (BATCH 1998)

Dean’s Lister 1st-yr B.Sc. (PT)

TRAININGS/VOLUNTEER/INTERNSHIP

Scarborough Hospital Volunteer (Mar.-Sept. 2015)

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