Manager Customer Service

Location:

Posted:

June 08, 2020

David A. Lozon

Objective Bring my experience and talents to a company where my passion and dedication to customer service is maximized.

Relevant Skills

Premiere customer service and maximum customer retention

Excellent inventory control methods and techniques

Strong communication and team organization

Managerial skills leading teams of drivers and warehouse employees

Employment History

Corrigan Oil Detroit, MI Feb 2019 – May 2020

Mechanics Service Writer

Create and review repair work orders

Oversee technicians working on customers units for repair and service

Monitor labor and parts for service of vehicles

Delaco Integrated Terminals Woodhaven, MI Dec 2014 – Feb 2019

Fleet Manager of Drivers & Mechanics

Responsible for Department of Transportation compliance and reporting

Supervise logistics operations for all customer service and freight loading

Lowes Home Improvement Monroe/Southgate/Woodhaven, MI Feb 2006 – Dec 2014

Department Manager of Freight Flow

Unload, check-in and process incoming inventory orders daily

Maintain accurate inventory by correcting shipping discrepancies

Delivery Manager

Responsible for processing, picking and shipping all outgoing orders

Maintained highest level of customer satisfaction for repeat business

Department Manager of Lumber, Building Materials, and Millwork

Performed all inventory management duties for accurate counts

Delivered superior customer service to increase sales and profits

N.A. Mans Lumber & Millwork Trenton, MI May 2002 – Oct 2005

Rental Department Manager / Counter Salesman

Provided excellent customer service as counter salesman and promoted to rental manager within a year

Implemented a propane service resulting in increased sales of over $10,000 per year

Responsible for servicing and maintaining $100K in rental equipment

Lozon Ace Hardware River Rouge, MI Jan 1984 – Apr 2002 Owner / Manager

Expanded business to building materials, bulk cement products & delivery services

Consistently grew sales year over year even in the wake of a declining economy

Performed all inventory control, general ledger, and operations management

Managed a staff of 20 people including scheduling and team organization

Served as President of the Michigan Retail Hardware Association