Customer Service Manager
Resume:
Sherif Kassab
Account Manager at Loopslive
Contact
Phone:
Email:
addopp@r.postjobfree.com
Country:
Egypt
Languages
English
Experience
Account Manager - 07/2019 to Present
Loops Live, Egypt
Develops and maintains long-term relationships with accounts.
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to employer company
Coordinate with staff members working on the same account to ensure consistent service
Communicating with clients to understand their needs and explain product value
Assist all teams to meet financial targets and growth objectives. Customer Service Team - Email Support specialist - 08/2018 to 07/2019 Loops Live, Egypt
Email Support is a person who receives and answers customer inquiries on behalf of the companies or businesses they work for via email
It is their responsibility to provide quality instructions or responses to be able to resolve the customer's issue.
hey are skilled multitaskers, able to use troubleshooting, technical, communication, and typing skills all at the same time.
They are emphatic, courteous and always express a sincere desire to help. Moderation Specialist - 06/2018 to 08/2018
Loops Live, Egypt
As Moderation Specialist serves two primary functions - to protect and promote. While screening, monitoring, and approving content sound like easy tasks, keep in mind that content comes in many forms namely articles, live event, images, videos and audio clips.
This is why they have to be on their toes round-the-clock. They ensure that all information and data uploaded by users won't violate intellectual property rights or contain inappropriate content that may scare away users.
When it comes to promoting, Moderators help build up an entertaining and compelling experience by keeping content focused on the interests of your community. Plus, they also respond to feedback or posts from the community.
Operational Specialist - 05/2017 to 08/2019
CLS Learning Solutions, Egypt
Managing day-to-day operations.
Assisting with the implementation of new processes and procedures.
Identifying ways to improve customer experiences
Follow up courses dates and customer satisfying
Organizing customers in and out of labs
Resolve and manage customer complains
Tracking and reporting on operational performance Customer Service Advisor - 09/2017 to 06/2018
OSN, Egypt
Maintain communication with customers via emails, phone calls, mails, etc.
Ask customers to provide feedback on agents and customer service experience
Support the management to ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction
Training staff in areas of customer service and company policies. Advanced / Second Level Technical Support - 03/2017 to 05/2017 Tedata, Egypt
help customer to solve them with good experience impact
Back office Technical Support Handle with advance skills Technical problem related to ADSL and
Senior Operation Executive- 01/2017 to 03/2017
Nome Farm, Egypt
Oversight of day-to-day operations.
Supervision of managers and operational staff members.
Preparing reports for management to reviews part of the job scope.
Design an accounting system for Handling accounting system and office ledgers and responsible of preparing report.
Senior ADSL Backoffice Representative and Team Leader - 12/2015 to 05/2017 Vodafone Egypt, Egypt
Own all customer inquiries regarding ADSL closure post resolution call to ensure customer satisfaction ( End-to-End ) customer experience
Team Leader for the Nesting Team as follow them and give them the necessary info to achieve the target in customer experience. Senior Fixed Mobile Data Enterprise - 10/2013 to 12/2015 Vodafone Egypt, Egypt
Handling inquiry and technical support for enterprise account on 3G Service and 3G Devices and ADSL Service and give them a good customer experience
Senior Technical Support Nightshift Team - 08/2011 to 10/2013 Vodafone Egypt, Egypt
handling inquiry and technical support for 3G Service and 3G Devices and ADSL Service and give them a good customer experience Customer Service Advisor - 09/2017 to 06/2018
OSN, Egypt
Maintain communication with customers via emails, phone calls, mails, etc.
Ask customers to provide feedback on agents and customer service experience
Support the management to ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction
Training staff in areas of customer service and company policies. Advanced / Second Level Technical Support - 03/2017 to 05/2017 Tedata, Egypt
help customer to solve them with good experience impact
Back office Technical Support Handle with advance skills Technical problem related to ADSL and
Senior Operation Executive- 01/2017 to 03/2017
Nome Farm, Egypt
Oversight of day-to-day operations.
Supervision of managers and operational staff members.
Preparing reports for management to reviews part of the job scope.
Design an accounting system for Handling accounting system and office ledgers and responsible of preparing report.
Senior ADSL Backoffice Representative and Team Leader - 12/2015 to 05/2017 Vodafone Egypt, Egypt
Own all customer inquiries regarding ADSL closure post resolution call to ensure customer satisfaction ( End-to-End ) customer experience
Team Leader for the Nesting Team as follow them and give them the necessary info to achieve the target in customer experience. Senior Fixed Mobile Data Enterprise - 10/2013 to 12/2015 Vodafone Egypt, Egypt
Handling inquiry and technical support for enterprise account on 3G Service and 3G Devices and ADSL Service and give them a good customer experience
Senior Technical Support Nightshift Team - 08/2011 to 10/2013 Vodafone Egypt, Egypt
handling inquiry and technical support for 3G Service and 3G Devices and ADSL Service and give them a good customer experience Senior Technical support - 08/2009 to 06/2011
Professional System Company, Egypt
Handling all technical issue that related to the internet and windows and how to serve the customer and give them a good customer experience and re-seller for TEdata, LinkDSL and Egynet
Education
Bachelor of Accounting: Faculty of commerce - 2010 Ain Shams University, EG
Interpersonal Skill Highlights
Project management
Strong decision maker
Complex problem solver
Time Management
Analytical Skills
Service Delivery
Hard Worker
Creative design
Innovative
Service-focused
Presentaion
Data Analysis
Business Modeling
Tools & Technologies Skill Highlights
CCNA
JAVA
HTML
Networking
Microsoft Office
Internet
IT
Contact this candidate