IMANKA

FERNANDO

Experience

April **** – Aug ***9

Training Coordinator, Student Relationship Executive • Admin & HR

• Excellence Training Centre – Art & Design Department, Doha, Qatar. May 2014 – Sept 2018

Inner Circle Relationship Officer • Banking assistant • Nations Trust bank PLC, Colombo, Sri lanka.

Experience Gained

Answering telephone calls, receiving & distributing documents, typing correspondence and filing.

Plan, coordinate and evaluate workload to meet project requirements through effective time management.

Answering inquiries and addressed, Resolved or escalated issues to management personnel to ensure clients satisfaction.

Strong communication skills, good understanding of English and good written grammar.

Complaints handling and resolving capability, attended to complicated customer inquiries and deliver the innovative solutions with in the time frames.

Experienced in building relationship with customers by offering reliable services and solutions in order to satisfy their needs.

Experienced in administrative and office support activities.

Organized and capable of work as a team and individual. Maintained all the office systems and database in accordance to the prescribed standards.

Old Airport

Doha, Qatar

+974-********

addolj@r.postjobfree.com

https://www.linkedin.com/in/

nathalifernando/

Following up with corporate clients for Training and payment update through calls and emails.

Coordinated with International regulatory and awarding bodies for endorsement and accreditations for the courses.

Preparing invoices, quotations and templates for emails and messages for corporates and students.

Job posting, screen CVs and conducting call interviews to shortlist the best candidates for the open vacancies.

Coached new employees on administrative procedures, company policies, and performance standards. Train new staff in tasks within the branch.

Education

Northumbria University of New Castle, UK (Distance Learning)

BSc (Hons) in Business and Management, Second Class Upper Hand Honor.

Business Management School, wellawatta, Sri Lanka

Diploma in Business and Management

Skills

Time Management Skills Ability to “Read” Customers Ability to Use “Positive Language” in challenging situation.

Clear Communication Skills Goal Oriented Focus Willingness to Learn Office Administration

Microsoft Office / Microsoft Outlook Attentiveness, Persuasion Skills A Calming Presence Acting Skills

Closing Ability Ability to Handle Surprises, Tenacity Employee Relations Leadership Skills

Personal Details

Full Name : Warnakulasuriya Imanka Nathali Fernando Material Status: Single

Visa Status : Resident Visa – Company sponsored

Hobbies : Reading Books / watching movies / Listening to Songs References

[Available upon request.]

Contact this candidate