PERSONAL INFORMATION

Elizaveta Umanets

United Arab Emirates, Abu Dhabi

+971-***-***-** 38

+7-906-******* / WhatsApp /

addohy@r.postjobfree.com

Sex Female Date of birth 1983-08-14

LANGUAGES Russian, English

EDUCATION University of the Ministry of Internal Affairs of Russia / Bachelor degree

WORK EXPIRIENCE

01.2019 - Present

Front Office Agent

Sheraton Abu Dhabi Hotel & Resort

Greetings the guests in a friendly and professional manner according to the Hotel standarts

Engage each guest as a unique and individual attentevely to their requests

Perform accurate check-ins and check-outs of guests daily

Answer the telephone in a timely and professional manner

Make reservation over the phone and in personally

Responsible for a cash float throughout your shift and ensuring cash correctly at the end of the shift

Listen guest’s complaints or concerns and resolve their issue in a timely manner

Provide direction and feedback to workers during shifts

Check cash drawers and prepare bank deposit

Familiar with MS Word, Exel, Outlook, Acrobat Reader

01.2017 – 09.2017

Waitress / Hostess

Kempinski Hotel Mall of the Emirates, Dubai

Making menu recommendations

Receiving orders from the guests

Greeting guests and seating at the table

Table setting (table setup)

Cash register operating

Cleaning tables, control over observance of order and cleanliness in the restaurant hall

Compliance with strict standards in the service sector (timely meeting of guests, serving and

further service strictly according to LQA standards

01.2012-12.2016

Transactional business specialist in mortgage Department

Sberbank of Russia

Supporting clients of the Bank in the Federal register the purpose of removal of

encumbrance from the mortgage agreement on real estate, imposing encumbrances,

registration of the mortgage agreement, mortgage registration

Communication with bank clients by phone and via email

Making mortgage and varification basic paragraps compliance with law

Entering loan applications (mortgage, consumer)

Follow-up control and analysis of the application at the underwriting stage.

Reassignment of the application to the credit inspector

02.2007-01.2012

The Federal Service of State registration cadastre and cartography

Acceptance of contracts from corporate and individual for the purpose of state registration property

law

Create in database case and update bargain information

Communicate with customers via phone to avoid suspension of registration in case legal document includes mistakes

Entering loan applications (mortgage, consumer)

Follow-up control and analysis of the application at the underwriting stage.

Reassignment of the application to the credit inspector

JOB RELATED SKILLS

Experience with documents, relating to real estate, banking area

Versatility – experience in different areas (bank,hospitality,real estate)

Communication with different type of customers

Tolerance, possibility to work in a team- experience in communicating with foreign

audiences.

Contact this candidate