Contact

+974******** (Mobile)

addohr@r.postjobfree.com

www.linkedin.com/in/elbert-

gania-48849989 (LinkedIn)

Top Skills

Sales

Customer Satisfaction

Automotive

Elbert Gania

Parts Consultant at AUTOLAB QUICK SERVICE, Jaidah Group Qatar

Summary

To efficiently offer my service in a position for which I am most qualified and obtain a position where I can maximize my skills through quality assurance, program development and training experience.

Experience

AUTOLAB QUICK SERVICE, Jaidah Group

Parts Consultant 2

November 2017 - Present (2 years 8 months)

Doha, Qatar

• Experience using Incadea. My engine system.

• Experience using GM Parts Catalog.

• Experience using Multi Brand Parts Catalog thru Online.

• Assist retail customer in person and via phone.

• Assist technicians with on hand parts and ordering of specialized parts for custom repairs as per needed.

• Issuing Spare Part to Job card, and Picking as per technician request.

• Provided professional assistance to walk-in retail customers.

• Assist service advisors with estimates and ordering parts as needed.

• Work directly with Service personals to ensure utmost customer service.

• Keep track of inventory to insure that fast moving parts are stocked and available.

Page 1 of 4

• Contact customers after their parts have arrived.

• Utilize parts manuals both hard copy and electronic format to identify proper parts for all vehicles being serviced.

• Properly billed all of the special orders to all of the active work orders.

• Directly communicates and negotiates with suppliers, retailers and consumers, while ensuring part quality and fitment.

• Use Windows-based systems, including Outlook and Excel, to perform daily.

• Assist in both daily and weekly inventories, and responsible for ordering of parts.

• Preparing Local Purchase Order (LPO) to collect parts from the supplier.

• Train and coach new Parts Consultant.

• Preparing cash/card bill payment for walk-in customer.

• Preparing Hand over information to inform colleague for all the pending job. Saleh Al Hamad Al Mana (NISSAN,INFINITI,REANULT)

Parts Sales Executive and Service Coordinator

September 2011 - October 2017 (6 years 2 months)

Doha Qatar

Job Scopes and Responsibilities:

• From Sept 23, 2011 up to Oct 15, 2017 of Gulf experience in Saleh Al Hamad Al mana Co. NISSAN, INFINTI, RENAULT as Part Sales Executive

• Setting up monthly sales, working in teams, maintaining customer relationship,

Coordinate with other department.

• Maintaining adequate inventory level, ensuring future parts availability

• To maintain contact with customer after purchase to ensure customer satisfaction.

• Handling stocks and daily inventory management system,

• Receiving all parts daily delivery purchase including the Document,

• Checking all parts Delivery and relocate from their respective Bin Location. Page 2 of 4

• Working with the service department, collision repair shop and whole account representative to ensure inventory is available when needed

• Reviewing sales figure cost and stock monthly to ensure budget benchmark are met.

• Acceptance of Job Card from Service Department and issuing Parts they need.

• Acceptance and preparing Parts quotation from Service Department and Walk-in customer and via phone inquiries.

• Order and maintain adequate parts stocks

• Communicating with customer and vendor in multi cultural environment

• Selling Spare part for walk-in customer.

• Handles cash bill payment from cash sales customers.

• Consolidates daily cash sales.

• Prepares and forwards cash sales to the depository bank on a daily basis.

• Acts as petty cash custodian.

• Assists and support the accounting goals, policies and standards.

• Preparing and Sending Fill Rate Daily report through outlook E-mail. NISSAN PAMPANGA, PHILLIPINES

5 years 1 month

PARTS SALES EXECUTIVE

June 2007 - May 2011 (4 years)

O.G Road City of San Fernando Pampanga, Philippines Job Scopes and Responsibilities:

• Setting up monthly sales, working in teams, maintaining customer relationship, Coordinate with other department

• Maintaining adequate inventory level, ensuring future parts availability

• Receiving all parts daily delivery purchase including the Document,

• Checking all parts Delivery and relocate from their respective Bin Location.

• To maintain contact with customer after purchase to ensure customer satisfaction.

• Handling stocks and daily inventory management system,

• Working with the service department, collision repair shop and whole account

• Representative to ensure inventory is available when needed

• Acceptance of Job Card from Service Department and issuing Parts they need.

• Order and maintain adequate parts stocks

• Purchasing spare parts to our main distributor UMC and NMPI. Page 3 of 4

AUTOMOTIVE MECHANIC Diesel and Gasoline

May 2006 - June 2007 (1 year 2 months)

O.G Road City of San Fernando Pampanga, Philippines Job Scopes and Responsibilities:

• Following the standard procedure in performing job

• Receiving job order from foreman and performing a quality work

• Checking possible scratch in car body and checking the condition of all light from exterior light to interior lights.

• Performing periodic Maintenance Service (PMS) according to mileage of the vehicle.

• Perform minor and major services, change spark plugs, Air filter, A/c filter and fuel filter

• Perform changing brake system change brake pads and brake shoes

• Checking the under chassis parts like brakes, differential, 4x4 transmission etc. and repair or replace parts if necessary

• Perform under chassis and suspension repair, replace shock absorber, control arm, ball joint, tie rods

• Checking of engine parts like drive belt, spark plug, fuel filter carburetor etc.

• Checking all possible parts Damage and make a Quotation list.

• Ensure high quality standard in auto technician function and duties.

• Ensure high customer satisfaction through auto technician functions. Education

Don Honorio Ventura Technological State University Automobile/Automotive Mechanics Technology/Technician · (2004 - 2006) Page 4 of 4

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