Sales Executive Service
Resume:
Contact
+974******** (Mobile)
***********@*****.***
www.linkedin.com/in/elbert-
gania-48849989 (LinkedIn)
Top Skills
Sales
Customer Satisfaction
Automotive
Elbert Gania
Parts Consultant at AUTOLAB QUICK SERVICE, Jaidah Group Qatar
Summary
To efficiently offer my service in a position for which I am most qualified and obtain a position where I can maximize my skills through quality assurance, program development and training experience.
Experience
AUTOLAB QUICK SERVICE, Jaidah Group
Parts Consultant 2
November 2017 - Present (2 years 8 months)
Doha, Qatar
• Experience using Incadea. My engine system.
• Experience using GM Parts Catalog.
• Experience using Multi Brand Parts Catalog thru Online.
• Assist retail customer in person and via phone.
• Assist technicians with on hand parts and ordering of specialized parts for custom repairs as per needed.
• Issuing Spare Part to Job card, and Picking as per technician request.
• Provided professional assistance to walk-in retail customers.
• Assist service advisors with estimates and ordering parts as needed.
• Work directly with Service personals to ensure utmost customer service.
• Keep track of inventory to insure that fast moving parts are stocked and available.
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• Contact customers after their parts have arrived.
• Utilize parts manuals both hard copy and electronic format to identify proper parts for all vehicles being serviced.
• Properly billed all of the special orders to all of the active work orders.
• Directly communicates and negotiates with suppliers, retailers and consumers, while ensuring part quality and fitment.
• Use Windows-based systems, including Outlook and Excel, to perform daily.
• Assist in both daily and weekly inventories, and responsible for ordering of parts.
• Preparing Local Purchase Order (LPO) to collect parts from the supplier.
• Train and coach new Parts Consultant.
• Preparing cash/card bill payment for walk-in customer.
• Preparing Hand over information to inform colleague for all the pending job. Saleh Al Hamad Al Mana (NISSAN,INFINITI,REANULT)
Parts Sales Executive and Service Coordinator
September 2011 - October 2017 (6 years 2 months)
Doha Qatar
Job Scopes and Responsibilities:
• From Sept 23, 2011 up to Oct 15, 2017 of Gulf experience in Saleh Al Hamad Al mana Co. NISSAN, INFINTI, RENAULT as Part Sales Executive
• Setting up monthly sales, working in teams, maintaining customer relationship,
Coordinate with other department.
• Maintaining adequate inventory level, ensuring future parts availability
• To maintain contact with customer after purchase to ensure customer satisfaction.
• Handling stocks and daily inventory management system,
• Receiving all parts daily delivery purchase including the Document,
• Checking all parts Delivery and relocate from their respective Bin Location. Page 2 of 4
• Working with the service department, collision repair shop and whole account representative to ensure inventory is available when needed
• Reviewing sales figure cost and stock monthly to ensure budget benchmark are met.
• Acceptance of Job Card from Service Department and issuing Parts they need.
• Acceptance and preparing Parts quotation from Service Department and Walk-in customer and via phone inquiries.
• Order and maintain adequate parts stocks
• Communicating with customer and vendor in multi cultural environment
• Selling Spare part for walk-in customer.
• Handles cash bill payment from cash sales customers.
• Consolidates daily cash sales.
• Prepares and forwards cash sales to the depository bank on a daily basis.
• Acts as petty cash custodian.
• Assists and support the accounting goals, policies and standards.
• Preparing and Sending Fill Rate Daily report through outlook E-mail. NISSAN PAMPANGA, PHILLIPINES
5 years 1 month
PARTS SALES EXECUTIVE
June 2007 - May 2011 (4 years)
O.G Road City of San Fernando Pampanga, Philippines Job Scopes and Responsibilities:
• Setting up monthly sales, working in teams, maintaining customer relationship, Coordinate with other department
• Maintaining adequate inventory level, ensuring future parts availability
• Receiving all parts daily delivery purchase including the Document,
• Checking all parts Delivery and relocate from their respective Bin Location.
• To maintain contact with customer after purchase to ensure customer satisfaction.
• Handling stocks and daily inventory management system,
• Working with the service department, collision repair shop and whole account
• Representative to ensure inventory is available when needed
• Acceptance of Job Card from Service Department and issuing Parts they need.
• Order and maintain adequate parts stocks
• Purchasing spare parts to our main distributor UMC and NMPI. Page 3 of 4
AUTOMOTIVE MECHANIC Diesel and Gasoline
May 2006 - June 2007 (1 year 2 months)
O.G Road City of San Fernando Pampanga, Philippines Job Scopes and Responsibilities:
• Following the standard procedure in performing job
• Receiving job order from foreman and performing a quality work
• Checking possible scratch in car body and checking the condition of all light from exterior light to interior lights.
• Performing periodic Maintenance Service (PMS) according to mileage of the vehicle.
• Perform minor and major services, change spark plugs, Air filter, A/c filter and fuel filter
• Perform changing brake system change brake pads and brake shoes
• Checking the under chassis parts like brakes, differential, 4x4 transmission etc. and repair or replace parts if necessary
• Perform under chassis and suspension repair, replace shock absorber, control arm, ball joint, tie rods
• Checking of engine parts like drive belt, spark plug, fuel filter carburetor etc.
• Checking all possible parts Damage and make a Quotation list.
• Ensure high quality standard in auto technician function and duties.
• Ensure high customer satisfaction through auto technician functions. Education
Don Honorio Ventura Technological State University Automobile/Automotive Mechanics Technology/Technician · (2004 - 2006) Page 4 of 4
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