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Rajath T Vijayakumar

Bangalore, India Mobile: +91-988******* Email: addo96@r.postjobfree.com, addo96@r.postjobfree.com PROGRAM MANAGEMENT PROFILE (IIM Bangalore Alumni)

Qualified senior IT professional with 13+ years of experience in managing programs for multiple clients in diverse roles across the organizational hierarchy utilizing ITIL and CMMI Processes with Digital Business Transformation knowledge. Distinguished for setting up Program Management Office for Analytics Center of Excellence division in the last assignment; exploring challenging senior managerial assignments with a professionally managed organization. KEY SKILLS

Program Management

IT Strategic Planning

Process Re-engineering

Compliance Governance

Audit, Risk & Quality Control

Application Support Management

Stakeholder Interaction

Liaison & Coordination

Budget & Cost Optimization

Business Transformation consulting

Digital Business Transformation

Resource Management

IT Operations & Admin

Training & Development

Team Leadership

EXECUTIVE SUMMARY

Digital Business Transformation: Knowledge on evaluation of digital transformation using Abernathy-Utterback model, technology life cycle analysis, business model evaluation. In IIM Bangalore, an assignment based project completed on evaluation of Computer Associates (CA)’s digital model in terms of digitizing the customer experience, products & services, operations & technology as well as its impact to the digital ecosystem.

Business Transformation Consulting: Knowledge on business transformation consulting using Cultural maps, Design thinking tools, Persona maps, Journey mapping, Value proposition canvas, MVP Design canvas. In IIM Bangalore, an assignment based project on transforming the business for Playbooks (concept on the lines to transform JustBooks) completed.

IT Strategic Planning: Proven ability in defining IT strategies to match with organizational business objectives; conduct root cause analysis on potential business impact related to change; implement various service improvement plans/ budgetary controls for enhancing existing business processes as well as maintaining consistent cash flow and meeting financial expectations from the assigned projects.

Program Governance: Proficient in managing multiple application support, maintenance projects using technologies like Oracle WebLogic Server 9i/10g, Vignette portal, Apache HTTP Server, Mojo portal, ANT, Apache Servicemix; Tools: Icinga, Sentry, Buildforge & Wily Introscope, TOAD, PL / SQL Developer, etc. Excellent knowledge on AWS (Amazon web services) cloud – Ec2, VPC, S3, RDS, Cloudfront, Route53

IT Operations & Admin: Skilled in defining and maintaining standards for the project management team using Project Management guidelines, Quality Standards and Company requirements; establishing Service Level Agreements and metrics dashboard including quality measurements in IT Support environment. Review internal and external Service Level Agreements to identify areas of improvement and implement the same Good experience in setting up new support projects especially involving Service Transition.

Personal Attributes: Adept at leading and motivating large cross-functional and multi-cultural teams to maximize productivity, ensuring technical solutions meet business requirements; interacting with clients, understanding their requirements and accordingly devising customized solutions, thereby maintaining complete client satisfaction and creating repeat business opportunities.

PROFESSIONAL EXPERIENCE

Independent Contractor Aug 2018 - Oct 2018

Crossover/Versata, Bangalore

Both CrossOver and Versata are acquired companies of ESW Capital, the parent organization. Crossover – Boot Camp:

Boot camp was training cum evaluation for Customer support engineers wherein we were evaluated for our learning abilities, professionalism, quality of work, soft skills and technical skills.

Learnt about Quality pillars of Crossover, DNN product, Skyvera Social product, Communication.

Underwent the Information Security training and exam.

Top performer with 87% in the overall evaluation including the final day test and calibration exam. Versata – Central Support – Imports Team:

As part of the Central support imports team, I was involved in Service Transitioning phase (KT phase) as per ITIL process.

It involved Paired Support (PS) sessions with the new acquired company (TAKE Supply Chain) and analyzing the tickets and creating the Knowledge Base articles (KB article).

It also involved ticket categorization for the issues that the customer support team of TAKE SCM was handling and preparing for the handover of this knowledge.

MANAGER – ADM Oct 2015 – Apr 2017

Sutherland Healthcare Solutions, Hyderabad

(Roles played – Program Manager, Scrum Master, Production Support Manager) Key Achievements:

Appreciated by the senior management for contributing towards CMMI Level 3 assessment for Development and Services of Sutherland Global Services IT in March 2017.

Rated high for setting up CMMI level 3 processes for smartHealthConnect Support services team, Support Services framework, training the support services team on CMMI activities and facilitating the Scrum team on around 18 sprints with high productivity in role as Scrum Master.

Successfully managed UAT sprints for Morehouse Choice customer for almost 9 months as a Scrum Master Key Responsibilities:

Involved in end to end management of support projects encompassing evaluation/translation of client requirements into technical specifications followed by development, delivery, support, analysis and documentation during UAT phase.

Followed up with various support teams in ensuring compliance to project delivery schedules and other SLA parameters across various project phases.

Focused on definition & implementation of KPIs for Support Services project, evaluating & implementing effective risk management procedures and optimized resource utilization for maintaining project profitability.

Maintained regular interaction with clients and other stakeholders for effectively resolving project related issues and other related factors.

Functioned as member of the Support Services Focus Group involved in conceptualization and implementation of the production/application support framework as well as support structure.

Prepared and presented various status reports for the senior management and other stakeholders to enable effective decision making.

Experienced in submitting RFPs(Request for Proposals) for various IT support clients like Varonis, Schlumberger etc. OPERATIONS MANAGER Jun 2014 – Jan 2015

Time Analytic and Shared Services (Time Inc.), Bangalore

(Roles played – Program Manager, IT Operations Manager) Key Responsibilities:

Spearheaded team efforts in managing complete life cycle of development/support projects including analysis of the client requirements for rendering customized solutions.

Managed administrative aspects related to documentation of project phases as well as interacting with clients and other stakeholders pertaining to translating new ideas into client’s solutions, defining/implementing KPIs and optimizing resource utilization.

Handled the IT operations team involving application support team members, DBAs, Infrastructure team members in ensuring compliance to project delivery schedules and other SLA parameters.

Defined and implemented service standards & guidelines to function as benchmark for service delivery and enhance service revenue and client satisfaction.

Focused on enhancing operational efficiency by resolving employee grievances and conducting skill enhancement sessions for team members based on project requirements.

Module Lead Apr 2006 – Mar 2014

Centurylink (Qwest Telecom Software Services), Bangalore

(Roles played – Release and Deployment Lead, Release Manager, Monitoring Manager) Key Achievements:

Recipient of Outstanding team award in Qwest Software Services in 2008, Certificate of recognition to ‘Test Support Team’ from CDO Qwest in 2010 for valuable contributions to project.

Appreciated for working on Conversion release (MKT1 to MKT5), BSS 11.0 release delivery by Client.

Acknowledged for guiding the sub-team in building a new test environment “Networx Training and Demo environment” for US Federal Government in 2008

Played key role in designing method for creating scripts to auto-clean up the server space in ECOM environments and implementation of processes like project plan preparation, peer reviews in project, swat call checklist and PMT tool.

Significantly enhanced productivity by implementing Sentry, Icinga/Nagios (monitoring & notification tool) for monitoring applications and databases.

Key Responsibilities:

Functioned as Deployment Lead involved in leading team on installation and troubleshooting of issues in applications and as Monitoring Manager for monitoring of applications using Sentry, Icinga and other tools.

Coordinated activities related to setting up new environment 'Networx Training and Demo environment' for US federal Government.

PREVIOUS ASSIGNMENTS

Test Engineer, IBM Global Services India Pvt. Ltd, Bangalore (Mar 2005 – Apr 2006)

Associate System Engineer, Tata Consultancy Services, Bangalore (Jan 2004 – Feb 2005)

Software Engineer, Infosys Technologies Ltd, Mysore (Jul 2002 – Sep 2003) EDUCATION

GMITE - General Management Programme for IT Executives, IIM Bangalore (2018) (Grade - A)

Executive Post Graduate Diploma in Management - EPGDM (International Business), Alliance University (2015) (78.8%)

B E (Computer Science), PESIT - Bangalore University (2001) (74.5%) PROFESSIONAL DEVELOPMENT

CERTIFICATIONS

ITIL V3 Foundation Certified

ITIL V3 Intermediate – Service Operations Certified

ITIL 2011 Intermediate – Service Transition Certified

Amazon Web Services (AWS) Certified Solutions Architect – Associate level

Certified Scrum Master (CSM)

COURSES

Quantitative Project Management Course

Six sigma green belt trained

Project Management conference on Building high performance Teams

CMM to CMMI: Course on how to tailor CMMI Key Process Areas to project

Managerial Excellence Program

IT FORTE

Cloud Computing Technology: Amazon web services – Ec2, VPC, S3, RDS, Cloudfront, Route53

Operating System: Unix (SunOS),Shell Scripting & UNIX Basic Administration, Windows 2005/2008 server

Middleware Technologies: Oracle WebLogic Server 9i/10g, Vignette portal, Apache HTTP Server, Mojo portal, ANT, Apache Servicemix

Databases: Oracle 10G, Microsoft SQL Server 2005/2008

Tools: Icinga, Sentry, Buildforge & Wily Introscope, TOAD, PL / SQL Developer

Mainframes: JCL, COBOL, DB2, CICS, Natural, ADABAS, Eztrieve, VSAM & IDMS

Mainframes Tools: Pegasys, Endevor, Startool, Fileaid, CA-1, Infox, CCF, Roscoe & CTM, Insync, NDM, JHS, DB2I spufi

Mainframes Utilities: Eztrieve & SAS

PERSONAL DETAILS

Nationality: Indian

Date of Birth: 05 September 1979

Languages: English, Hindi and Kannada

Passport Details: M9813673 valid till 2025

Visa Status: B1 Visa (US) (Expired in 2018)

REFERENCES AVAILABLE UPON REQUEST

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