Teacher Customer Care
Resume:
EARTHA BETSAYDA
Teacher of English as a Second Language
(Licensed Professional Teacher)
Contact Numbers:
E-mail:
addo8s@r.postjobfree.com
Linkedin: linkedin.com/in/eartha-betsayda
AREAS OF EXPERTISE
Teaching English as Second Language
Lesson Planning
Grammar Instruction
Administering Examination
Technology Integration
Curriculum Development
Student-Centered Approach Effective Listening
Writing
EDUCATION
Bachelor of Secondary Education Major: ENGLISH
The Fisher Valley College (Taguig City), Graduated 2014
Bachelor of Science in COMMUNITY NUTRITION
University of the Philippines Diliman (Quezon City)
SY 2000-2002
Bachelor of Arts in LINGUISTICS
University of the Philippines Diliman (Quezon City)
SY 1998-2000
CERTIFICATES
120 Hour TEFL Course
GA Level 3 Certificate in Teaching English as a Foreign Language (TEFL) (i-to-i)
September 2019
International English Language Testing System (IELTS)
IDP Education (International Development Program)
Marco Polo Ortigas, Sapphire Road, Ortigas Business Center, Pasig
December, 2019
Score Band Acquired: Band 7
Reading: 6.5
Listening: 7
Speaking: 7
Writing: 8
OVERVIEW
A TEFL-certified and licensed teacher with a Bachelor’s degree in Science in Secondary Education majoring in English. Created English modules for all ESL beginner students, and prepared them to ESL tests, including TOEFL and IELTS. Capable of clerical and office jobs such as data collecting, encoding, documenting, and filing. Knowledgeable in MS Office (Word, PowerPoint, Excel) and Internet savvy. Can learn and apply quickly and effectively. Hard working, detail oriented, able to multi-task.
EXPERIENCE
RESEARCH DATA ANALYST / WRITER
Isentia Manila, Inc- San Miguel Avenue, Ortigas, Pasig City
Oct 24, 2017 – January 17, 2020
Utilized spreadsheets and statistics to analyze significant patterns within clients’ customer bases.
Presented the results of complex analysis in easily understandable Excel and PowerPoint documents, allowing clients to quickly engage with the findings
Wrote customized summaries of news reports and articles relevant to the clients’ needs and interests.
Integrated data from multiple sources and used advanced statistical analyses to develop.
ESL TEACHER (Korean and Chinese Students)
BSITC Phils., Inc., San Miguel Avenue, Ortigas, Pasig City
May 02, 2017 –May 31, 2018
Prepared interactive lesson plans that met content-based standards and ESL pedagogies.
Instructed students using textbooks, worksheets, games, and visuals to help improve reading, writing, speaking, and listening skills
Assisted intermediate and advance students with their IELTS and TOEFL exams preparation, and edited and assessed adult students’ essays and composition writing.
ELEMENTARY ACADEMIC TEACHER (Filipino Students, Grades 4 to 6)
Balmor Christian School, Pinagsama Village, Taguig City
Jun 6, 2016 – Mar 31, 2017
Planned and taught grade appropriate lessons
Incorporated differentiated instruction for students with learning differences
Assessed student learning formally and informally using a variety of assessments and grading rubrics.
ESL TEACHER (Korean Students)
Edu-phone Inc. (formerly Dainedu), Pearl Drive, Ortigas, Pasig City
Dec 1, 2008 – June 30, 2014
Educated a diverse student group from 4 years old to adults
Created daily lesson plans for students with varying ranges of ability to speak English, and regularly provided students with feedback and evaluated the students' class work and assignments
ESL TEACHER (TEAM LEADER) (Korean Students)
Dainedu Corp., San Miguel Avenue, Ortigas, Pasig City
Feb 26, 2008 – Nov 30, 2008
Taught, planned, developed materials, and assessed Reading/Writing, Grammar, Listening/Speaking and Spelling/Speaking classes for lower level students
Demonstrated methodology to newly hired teachers through mock lessons and skills workshops, and trained new teachers and produced videos demonstrating the teaching method.
ESL TEACHER/TUTOR (Korean Students)
Raining English Tutorial Service, Inc., Ortigas, Pasig City
July 10, 2006 – Oct 12, 2007
Conducted individualized tutoring for ESL students to help them overcome academic deficiencies and improve language skills. within Ortigas, Pasig City area and via online (Skype/yahoo messenger) for students based in Ulsan, South Korea.
EFL TEACHER (Korean Students)
Jabez International Education Center – Makati City
Jan 10, 2005 – Apr 14, 2006
Instructed students using textbooks, worksheets, games, and visuals to help improve reading, writing, speaking, and listening skills
CUSTOMER SERVICE SPECIALIST (CSS)
Teleperformance Phils. - Pasig City
June 2004 – Dec 2004
Assisted clients in updating their accounts. Placed cell phone activation orders, determine product repairs or exchange within warranty policies. Responded to incoming calls, troubleshoot mobile phone related services, and directed the customers to the Customer Care Assistance line for further assistance.
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