Project Analyst
Resume:
Constance Nwayor
addo6d@r.postjobfree.com
Profile
Result oriented IT Business and IT Project Analyst professional, possessing critical knowledge of modern software methodologies and excellent understanding of the Software Development Life Cycle (SDLC) from the inception and eliciting requirements up to the Quality Assurance (QA) testing.
Experienced in preparing Business Requirement Document (BRD), Business Case documentation, System Requirement Specification (SRS) - Use Cases, Test Cases, Activity, Sequence, Class, Work Flow and Swim-lanes diagram.
Innovative and confident with good initiatives and analytical thinking in resolving complex problems through brainstorming sessions to identify effective solutions that is acceptable to all project stakeholders.
Possess experience in Web based Information Systems, Financial systems, Customer Relationship Management applications
Core skills and Competencies
M.S Office Suite, Outlook, SharePoint,
Joint Application Development (JAD)
Business Case Development.
Capital Market Systems
Software Testing / UAT
SQL query skills
Excellent Communications Skills/Verbal &Written
Software Development Life Cycle (SDLC)Methodologies (Waterfall, Agile, RUP, Iterative)
Enterprise Modeling using Tools like Power Designer, MS Visio, BI Tools like Tableau, Business object
CRM Systems
Unified Modeling Language (UML)
Business Process Improvement (BPI)
Financial Application
Problem Solving skills
Team player and Goal oriented
Professional Experience
Ontario Pension Board Mar 2018 – Feb 2020
Business Analyst
Project: Business Process Modernization (Part of Pension Modernization)
/Generation of Retired members Statement (RMS) and Annual Pension Statement (APS) /Judges - Provincial Judges Pension Plan (PJPP) / External Communication Compliance update
Worked with business users in view of the pension Modernization project to define project scope and business Process specifications
Created Project schedule and timely communication of the project status
Applied business analysis tools, techniques and best practice to facilitate
Workshops with the stakeholders for Employer Services, Education Services, Advice and Protect and Client Services
Created current process flows (Big Six), identified required changes to support new rules (PSPP)
Facilitated review of RMS and APS. The previous year closing report, current need and recommendations with project team to determine the scope of the required changes (i.e. system, process, templates including guiding principles)
Prepared Screen Mockups for system changes
Worked with Business Team leads to ensure the (UAT) plans and cases are in line with the BRD
Created traceability matrix to the complete satisfaction of the requirements
Facilitated requirement workshops for Service Delivery ( Batch Enrollment, Enrolment form, Retirement Form, Termination Form) for Provincial Judges Pension Plan (PSPP)
Assessed and generated the overall business model in relation to its integration with technology and developed business requirements (Gap analyses, High level requirements, Enrolment Form, Retirement Form and Termination form Requirements).
Developed use cases and diagrams
Worked with the policy team to ensure that we comply with the Pension Benefit Act initiatives, mitigate regulatory risk and to identify and analyze internal policies and laws and liaise between departments to get consensus on the changes for External Communication Compliance update project
Managed and documented the Business Impact Assessment for the compliance project
Liaise with the Stakeholder Relations and Policy team to document the External Communication Operating procedure
Worked with the project team ( Policy, Stake holder Relation and Client Services ) to identify the scope for the business requirement
Documented the Factor 85 business and functional requirement which entails both system and communication changes ( factor 85, CPP integration, Refund Recipient, Justice of Peace (JP) post Retirement insured benefits)
Documented system changes requirement for the Insured Benefit Eligibility Rule for Justice of Peace (JPs)
Coordinated the Windows 10 testing and Calculator inventory project
Liaise with the different line of business to identify calculators that are in use and not in use
Coordinated testing for various business team and ensure signoff
Ensured defects are resolved
knowledge of the systems in use (Prism, Strata, Penpay)
NEI Investments May 2017 – Mar 2018
CRM Business Analyst
Project: Migration of NEI Sales Process from the existing CRM system to Salesforce/ upgrade of Payroll System
Worked with business users to define project scope and business requirement specifications
Created detailed documentation encompassing functional requirements from several business units, user stories and process flows to architect the new payroll system and its integration with several other software application tools
Served as a point of contact for the stakeholders and provided support in addition to team building with on and off shore agile teams.
Ensured effective implementation of agile process with the development team through user story development and prioritization, sprint planning, updating the burndown chart and sprint retrospectives meetings
Assisted product Owner with backlog grooming
Performed research on Salesforce to understand its capabilities and map the requirements based on standard availability and configuration.
Worked as Requirements Project Lead for directing and coordinating with team members offshore in design and development for customization.
Prepared Screen Mockups and Demo presentations for the application
Responsible for ensuring successful completion of User Acceptance Testing (UAT) to the complete satisfaction of the various line of businesses
Developed help manual and provided training to end-users
Scotiabank Jul 2015 – Dec 2016
Business Analyst/Scrum Master
Project: CRM Upgrade
Documented Requirement for investment CRM upgrade/ Global Seed Field Management system
Worked with development teams to break down large and complex user stories into simplified versions for execution
Collaborate and worked with various IT teams and businesses.
Created story board of back log items and develop items according to business needs.
groom the user stories and defined the user acceptance criteria for Global Seed Field Management System
Walked through process changes with business stakeholders and gain agreement on the process changes
Prepared test cases and testing the application
Extensive use of JIRA to create user stories, track requirements, linked to corresponding project documentation in Confluence.
Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
Ensured that all migration requirements were captured, risks and issues were identified and resolved, and key pre-migration activities were executed
Documented requirement for enhancements through automations including Workflows and Approval
Facilitate daily Scrum, sprint planning and sprint retrospectives meeting and reviews, Identify and remove obstacles that will keep the team from achieving their goals
Support the product owner in maintaining the product backlog and scheduling next release
Led daily stand-up meetings
Univeris May 2014 – Jan 2015
Business Analyst
Project: EFT Deposit – Mutual Fund/Fatca
Collected, documented, interpreted, analyzed and confirmed specifications for new enhanced functionality with internal and external business owners for investment CRM upgrade Enterprise Wealth Management System(EWMS)
Worked with back office to understand their processes and analyze and document the risk involved in Settlements, Confirmation and Reconciliations of all asset classes (Trades)
Documented the business requirement and software specification
Expertise in Compliance, statutory reporting and regulatory initiatives (FATCA)
Documented requirement to enable the system produce and monitor monthly on\-boarding MI on client documentation status, FATCA classification of undocumented accounts, respective aging as well as approved exceptions
Documented requirement to monitor the application of FATCA withholding, when appropriate, as well as the respective remittance
Created use cases for the technical team to show the end to end Electronic Fund Transfer ( EFT) Deposit
Documented requirement for T5000 Upgrade (TAX) using SQL query to retrieve information from database
Documented Processes for withholding Tax on RRSPs trades
Documented requirement for updating and implementing EWMS system to ensure that proper withholding rates are being applied.
Used JIRA to track all features, bug reports and requests of any kind
Provides assistance to the QA team through UAT, as required.
Creates Post-implementation support documents.
CIBC Nov 2012 – APR 2014
Business Analyst
Project: Contract Management System/AML Risk in Third Party/Vendor and System Upgrade
Roles and responsibility
Analyzed and documented business /IT requirements for migration from contract Management system to Emptoris
Perform GAP analysis between As-Is & To-Be process & design, risk analysis of existing system and evaluate benefits of new system.
Responsible for supporting migration implementation, managing transitional IT process for new starts
Resolved migration issues and manage relationships with many different business stakeholders and service providers
Managed stakeholders /End users communications, providing data to the migration team, support day to day migration activity
Facilitated requirements gathering session
Worked with the project manager during planning (cost and Benefits) and estimation stages
Coordinated project and project team when Project manager was on vacation
Created workflow for automation using BPM
Documented processes on internal AML procedures
Reviewed Risk Management database reports for compliance and fraud prevention, created and generated monthly report for management
Supported investigation team on AML Alert generation enhancement review and dashboard reporting using Tableau
Manage change request from stakeholders and communicated with end users
Made changes to BRDs based on the change request policy, modified existing Use case documents and uploaded modified version on share point server
Developed and executed test strategy and test plans including detailed test case in Microsoft excel.
Used (HPQC) to specify the requirements related to Releases: design test plan, test cases, test cases execution, log and tract defects
Plan and define testing artefact and participate in test case execution using (HPQC)
Identified and assisted in the development of training and user manual
CIBC Asset Management Apr 2011 – Sep 2012
Business Analyst
Project: Eliminate the need for 3rd party and using in-house data systems to pool trade information
Roles and Responsibilities
Met with users and stakeholders to understand the data migration
Gather requirements for business definition and facilitate JAD sessions with stakeholders to refine functional requirement
Involved in Data Validation (ETL Process)
Interacted with Transfer agency and information warehouse to gather requirements
Defined data load rules and extract rules
Designed the UI (web interface) of the application, along with prototyping.
Resolved issues and improvised the process to ensure a stable and accurate solution.
Validated business rules and all artifacts with users, approval and sign off.
Worked with the architect, developers on business and technical issues, helping in designing of the system
Worked with the Security team on security features: web, encryption, content management, and authentication.
Updated and modified progress and resources allocation in MS project for the team.
Collaborated with Quality Assurance Analyst in Automated and Manual testing to ensure complete coverage of requirements
Created test case, plans and facilitated user acceptance testing.
Ensure that the defeats are identified and resolved in timely manner
EDUCATION
CBAP certification in progress
Certified Scrum Master (CSM)
Advanced Certificate in Business Analysis and Software Modeling- 2009 Topron Learning IIBA Endorsed Education Provider 2009
Certificate in IT Business Analysis, Inquestra Learning - 2007
SAP Human Resources (Training)
Post Graduate Diploma in Management
Bachelor’s Degree in English and Literature
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