NICOLE GOOCH

Nashville, TN

addo55@r.postjobfree.com

225-***-****

#readytowork

Authorized to work in the US for any employer

CSL

Mapco - Nashville, TN

April 2015 to September 2019

greet & assist customers; check out, assess, & ring up items; cash handling; loss prevention; stock/organize store; set ads; fill out, file, fax, organize paperwork; fill & file daily & monthly paperwork, etc. Assistant Manager

Dollar Tree - Nashville, TN

January 2016 to May 2018

Responsibilities

greet & assist customers; check out, assess, & ring up items; cash handling; loss prevention; stock/organize store; set ads; fill out, file, fax, organize paperwork; fill & file daily & monthly paperwork, etc. Accomplishments

assisted manager in completing store tasks, reach goals, provide great customer service. Skills Used

cash handling; 10-kry typing; customer service; loss prevention; promote sales, etc. Assistant Manager

APLUS SUNOCO - Nashville, TN

March 2017 to October 2017

supervising and directing the activities of employees, ensuring excellent customer service, hiring, training and development of employees, monitoring compliance with company policies and procedures, maximizing sales and profitability, controlling expenses, maintaining stock levels and inventory and ensuring the flawless execution of programs. Technical Support Representative

Xerox - Nashville, TN

N

WORK EXPERIENCE

November 2013 to June 2016

troubleshoot customer's device issues

call center agent

TNHC - Nashville, TN

May 2013 to July 2015

Responsibilities

Reach out to new and existing customers to enroll then in health insurance. Answer client and customer inquiries regarding policies and procedures. Gather information about needs and coverage, match insurance policies, and explain options to customers

Accomplishments

meeting company goals

Skills Used

research, Microsoft excel, Microsoft word, Microsoft outlook, 10-key, 35-40 wpm typing speed, avaya phone system, Citrix OS, etc.

Receptionist

Cole Inc - Nashville, TN

March 2010 to September 2012

Responsibilities

Answer phones, fax and file documents of customers, make copies, greet customers, operate office machines, etc. Accomplishments

Made sure office ran smoothly.

Skills Used

10-key, Microsoft applications, ability to multi-task, computer literate, liaison. some college in medical assistant

Kaplan Career Institute-Nashville - Nashville, TN

September 2012 to December 2012

High school or equivalent

Pearl-Cohn High School - Nashville, TN

2008 to 2012

Excel (10+ years)

Powerpoint (10+ years)

EDUCATION

SKILLS

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Publisher (10+ years)

Customer Service (8 years)

Data Entry (6 years)

Filing (10+ years)

Inventory (2 years)

Receptionist (2 years)

Typing (10+ years)

Training (1 year)

Word (10+ years)

Vital Signs (Less than 1 year)

Medical Terminology (Less than 1 year)

Mechanic (Less than 1 year)

Technical Support (3 years)

Sales

Management

Cash Handling

Customer Service Skills

Leadership Experience (5 years)

Conflict Management (5 years)

Personal Assistant Experience (6 years)

Driving Experience (10+ years)

Mechanical Knowledge (10+ years)

Mechanic Experience (10+ years)

Tire Service (10+ years)

Detailing Experience (6 years)

Logistics (6 years)

Microsoft Office (9 years)

Microsoft Word (10+ years)

Maintenance (6 years)

Installation (4 years)

Technical Support (5 years)

IT Experience (5 years)

10 Key Data Entry

Help Desk

Computer Literacy

Call Center (6 years)

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