QUALIFICATIONS PROFILE

Accomplished, results-driven, and solutions-focused executive, with extensive experience in all aspects of business development, sales and operations management, and marketing process improvement. Armed with proven record of success in increasing revenues, expanding customer base, and optimizing bottom-line profitability and territory. Known for outstanding leadership skills in recruiting, mentoring, and motivating staff to align work processes with organizational goals and objectives utilizing exceptional interpersonal and communications skills.

CORE COMPETENCIES

Budget and Expense Handling

Regulatory and Standards Compliance

Staff Recruitment and Retention

Cross-functional Leadership and Training

Strategic and Tactical Planning

Market Analysis and Procurement

Client Prospecting and Cold Calling

Sales Negotiation and Account Maintenance

PROFESSIONAL EXPERIENCE

Interstates – Sioux Falls, SD

Director of Business Development: 2018–2020

Drove key efforts in strategizing goals, tracking business improvement, and promoting sales activity with current and potential clients throughout multiple industries.

Strengthened key relationships by conceptualizing business strategies, implementing action items on client lists, and facilitating industry/trade conferences.

Interacted with clients in identifying their needs, dealing with negotiations, and handling client proposals.

Closely coordinated with the Power Engineering, Construction, and Automation teams, as well as with the regional offices in producing business requirements within specific areas.

Participated in several trade shows and conferences, including PowerTest Trade Show, Microgrid Trade Show, and CURT Construction Conferences on Lean Practices.

Organized meeting materials and performed follow-up and ongoing client communication.

Met with key prospects through site visitation and travel, while collaborating with technical professionals in conceptualizing and submitting proposals to customers and supervising the entire sales process.

MIDCO – Sioux Falls, SD

Director of Consumer Sales: 2016-2017

Coordinated with the Operations and IT teams in implementing business strategies and projects.

Expertly oversaw all aspects of consumer sales, involving the inbound/outbound sales in the call center and 13 retail locations in four states, as well as direct door-to-door sales operations with internal and contractor staff.

Career Highlights

Maximized bottom-line performance by developing and initiating the following:

Coaching program for stores and direct sellers, which multiplied quality scores by 10% in the call center;

New store layout, which enhanced customer satisfaction and experience;

Sales targets for new customer and business sales for existing accounts.

Steered efforts in boosting high-end data sales from 23% to 40% of data product mix.

Presided over several meetings in analyzing sales trend and channel strategies, thus optimizing gross order sales goals by 106% in 2016 and pacing by 100% in 2017.

Efficiently handled three separate budgets for 13 retail stores, direct sales operations, and call center.

Worked closely with the IT team in creating a system in decreasing entry time of three service sales from 12 minutes to 3 minutes; and with the Marketing Team in strategizing plans for sales growth.

Introduced and facilitated ongoing training, which resulted to monthly sales increase of home security product by three folds.

Director of Residential Sales and Services: 2009–2016

Functioned as a member of the Sales and Marketing Team, responsible for initiating offers and strategies for residential sales channel, including record year of 28,000 services added in 2012.

Cultivated key vendor relationships with SatCom, thereby growing outbound sales calling efforts.

Supervised nine direct reports, including operations manager with five managers reporting.

Career Highlights

Keenly assessed customer service data in enhancing customer experience and decreasing call volumes in customer service by 20% annually.

Made major contribution to the companywide projects, such as all digital systems, new internal phone system, anniversary billing rollout, and system launches after acquisitions in Kansas and Minnesota.

Boosted business efficiency by achieving residential/business sales targets and providing positive customer experience.

Played an instrumental role in directing the growth of residential inbound sales from 35 representatives to 45 representatives with close rates increase from 45% to 50%.

Created internal direct sales strategy complementing third-party resources to expand territory coverages, which acquired 20% increase in sales orders and about $1M annual savings for lowering costs.

Instituted a home program with 20 call center staff working from home, as well as a dedicated Retention Team from 6 to 30 representatives, in charge of decreasing customer churn by 15%.

Earlier Position Held

Inside Sales Operations Manager

EARLIER CAREER

Gateway, Inc. – Sioux Falls, SD

Senior Manager

First Bank of Texas Bank of New York – Sioux Falls, SD

Collections Representative

EDUCATION

Bachelor of Science with Double Major in Commercial Economics and Agricultural Business,

Minor in Computer Science, South Dakota State University – Brookings, SD

PROFESSIONAL DEVELOPMENT

Six Sigma Yellow Belt Leadership Sioux Falls

PROFESSIONAL AFFILIATION

Sales and Marketing Executives (SME) of Sioux Falls

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