Cypress Franklin-Wright

OBJECTIVE:

Detail-focused Records Clerk with 5+ years of experience in customer and administrative services, retrieving files and managing databases. Seeking a position as an advanced level clerk where I will be able to use my extensive experience in records and file management; as well as exceptional customer service and communication skills. In addition, I wish to secure stability and growth with a reputable company.

COMPETENCIES:

Exceptional organizational and planning skills

Attention to detail and accuracy

Customer-service orientation

Communication skills

Adaptability

Team-worker

Ability and willingness to work with purpose and a strong sense of urgency

Ability to work cooperatively with internal and external customers

PROFESSIONAL EXPERIENCE:

Central Research, INC Dallas, Texas

General Clerk June 2016 - Nov.2019

Identify and assemble files for repair and proper filing

Interfile documentation into file and update systems

Generate manifest for file shipments and deliver files to identified destination

Reviews file for final action steps and secures loose documents

Update systems from barcode scanning or keying

Convert existing paperwork into digitized forms by ensuring that the integrity of data remains intact

Handle file creation by following strict codes of confidentiality

Conduct system searches on files by utilizing various USCIS systems

Knowledgeable of contract performance requirements and acceptable quality levels for assigned tasks to achieve contract compliance

Novitex Enterprise Solutions, INC Dallas, Texas

Customer Service March 2013 – Feb.2015

Entered accurate file and document information into a records management database

Performed various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)

Lifted heavy boxes, files or paper when needed, which may be up to 55lbs.

Maintained the highest levels of customer care while demonstrating a friendly and cooperative attitude

Demonstrated flexibility in satisfying customer demands in a high volume, production environment

Consistently adhere to all business and safety procedure guidelines

Maintained all logs and reporting documentation; attention to detail

Operated mail machine, copier or scanner

Handled time-sensitive material (i.e. confidential, urgent packages)

Identified charges and match them to billing

Texas Department of Human Services Dallas, Texas

Clerk 3 Nov. 2010 – July 2011

Provided clerical support to Eligibility Operations staff

Respond to client inquiries and requests for assistance

Reviewed applications for required signature, date, and supporting documents

Logged applications and assigns complete applications for processing

Transcribed minutes of committee meetings and other activities as assigned in order to provide accurate documentation of facility activity

Maintained records, files, or logs (i.e. administrative, personnel, contract, correspondence, forms, documents, purchasing, files/documents on diskette) including filing, retrieving, or purging

Texas Department of Human Services Dallas, Texas

Social Worker 3/TWA 3 March 1998-Oct.2010

Observes and/or supervises parent and child visits

Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems

Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor

Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.…

Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts

Texas Department of Human Services Dallas, Texas

EBT Clerk April 1997-June1998

Performed advanced clerical work in a Community Care Services Eligibility (CCSE) unit

Documented information manually and into multiple automated systems

Verified client information utilizing multiple automated systems

Compiled data and prepares statistical reports, as well as ongoing program reports, by using automated systems

Retrieved and filed case folders and purging case folders

Answered telephones, greets clients and distributes mail

Understands and adheres to all HHSC and CCSE policies and procedures

Provided outstanding customer service in person, over the telephone and via e-mail

Texas Department of Human Services Dallas, Texas

Clerk 3 April 1991-Feb.1995

Resolved problems, issues and responds to inquiries from Level III clerks, customers, and other entities

Reviewed, validated and processed a variety of complex documents, data, reports and other materials requiring specialized knowledge

Utilizes department-specific and county-wide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc...

Prepared and compiled, files, folders, and other collections of documents

Copied and returned original documents upon request to clients/customers

Communicated on a basic level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints

Assessed reports and documents for accuracy, completeness, and quality

EDUCATION:

Tint School of Makeup & Cosmetology Dallas, Texas

Vocational/Certification April 2011-Aug.2011

Skyline High School Dallas, Texas

Diploma Aug. 1983-May 1983

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