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Customer Care Public School

Location:
Cheruvickal, Kerala, India
Posted:
June 07, 2020

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Resume:

CURRICULUM VITAE

Email Id :- addnzu@r.postjobfree.com

Contact no. :-947*******

Personal Details:-

Name :- Amrita Mukherjee

Marital Status. :- Married

Religion/Caste : - Hindu (General)

Date of Birth : - 12.05.1989

Present Address. :- House no-91,Model Colony Main Road,Near Ayyappa

Temple,Jalahalli West,Bangalore-560057

Permanent Address :- West Road, H.no-9, Uliyan, Kadma

Jamshedpur- 831005,Jharkhand.

My Strength:-

Organizational skills, detail-oriented, Clear communication, Dependability, Efficiency, Focused, ability to handle peer and superior work pressure. Sharp eye for detail (spelling, grammar, tonality). Able to meet tight deadlines and work with subject matter experts, adapting their knowledge into stories, articles, summaries and more.

Education

Year of Passing

Name of the Educational Institution

Matriculation(ICSE)

Passed in 2005 with 68%

Kerala Public School (Kadma)

Intermediate (ISCE)

Passed in 2007 with 73%

Kerala Public School (Kadma)

Graduation (Ranchi University)

Passed B.A with English Literature In 2011

Jamshedpur Women’s College

Diploma (Ranchi University)

2yrs course in Applied Psychology

Jamshedpur Women’s College

Post Graduation (IGNOU)

Master of Arts in English literature

Cooperative College(Jamshedpur)

Technical Qualifications :-

Trained in software applications of Microsoft Office

(Word, PowerPoint & excel)along with advanced excel.

Trained in English Stenography(100 wpm.)

Trained in English Typing(50 wpm.)

Trained in Hindi typing(25 wpm.)

Career Objective:-

Self-motivated individual looking to work with professional groups who offer me opportunity for career advancement with financial growth and scope to show my diverse service skills to support co-workers and customers.

Work Experience :

Angika Technologies: Working from 26th February 2019 to till date with a current CTC of 23000.

Current Job Responsibilities:-

• Produce well-researched content for publication online for UITV and in print

• Organize writing schedules to complete drafts of content or finished projects within deadlines

• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content

• Communicate and cooperate with a writing team, including a content manager, editors, and web publishers

• Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials

• Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos,and blogs

• Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement

• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results

Last Job Description:-

Prime Focus Technologies- working in Doordarshan Kendra (client location) from 26 November 2018 to February 2019 with current CTC of 20,000 per month.

Designation-Content Writer

Job Description :-

1.Archieve - creation of locators & putting tititles/sub titles accordingly at

Mentioning Synopsis in Prasar Bharti at Doordarshan Kendra.

2.Creating concise, eye-catching, and innovative headlines and body copy

3.Writing,Editing for style,Proofreading / grammar checking,Research & fact-checking

Target readership analysis,Creating proper tonality and level

8.Writing a wide variety of topics for multiple platforms (website, blogs, articles, social updates, banners, case studies, guides, white papers, etc.)

9.Research, write and edit web and internet content from beginning.

10.Proofread final draft of web pages.

Directorate of Census, Govt. of India, Namkum, Ranchi-March 2014 to March 2015

Designation-Assistant Hindi Translator

1.To carry out various tasks as instructed by ORG/CCI/DCOs,

Including administrative and secretarial work and any other

incidental to it.

2. Reading, monitoring and responding to the Director’s email.

3. Preparing correspondence on the Director’s behalf.

4. Commissioning work on the Director’s behalf.

5. Answering calls and handling queries.

6. Dealing with staff, clients, etc

7. Booking meetings, organizing travel and preparing travel itineraries

8. To coordinate with ORG/CCI HQ,State/UT departments and

personnel appointed by Census functionaries in various matters

relating to the Census 2011.

9. To undertake regular inspections for ensuring quality of data.

These inspections may be in the form of Concurrent Post Survey visits

and would require extensive field visits.

10.To update & provide deliverables to ORG/CCI/DCO's emanating as

As a consequence of their assigned responsibilities thereby providing

regular reports regarding their work status.

Career Achievements :-

Got appreciation many times from Deputy Director in D.C.O (Ranchi).for the quality services & preparing/submitting data before completion of deadline

Created a unique way to manage the documents & completed the entitled task quickly in different departments too.

Tata Business Support Services Tata sky Process-September 2011 to January 2014.

Designation- Sr. Customer Care Executive

Career Achievements :-

Promoted from general desk to dealer helpline within two months of joining the organization and again promoted to Premium Desk after 6 months.Thereafter,got promoted again to Super Escalation Desk after 6 months of serving in Premium Desk.

Resolved customer concerns efficiently and expeditiously, answering approximately 300 calls per week.

Achieved 100% of call performance goals for accuracy, speed, volume, resolution of issues, and customer appreciation for their satisfaction.

Awarded Performance in Excellence three times in the month of February, March & October 2012 at Tata Business Support Services.

Extra Curricular Activities :-

Skilled in playing Hawaiian Guitar with 7yr degree from Prayag university and also learnt painting for 3 yrs.

Place- Bangalore SIGNATURE



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