Front Office Sales
Resume:
Mohssin Mraouahi
Sharjah, U.A.E
addnz5@r.postjobfree.com
OBJECTIVE: Sales Assistant/Agent
QUALIFICATION SUMMARY:
A experienced food and beverage supervisor seeking for a new career in Sales. Self-confidence, integrity, organized, attentive to detail and strong commitment to customer service excellence. I am able to work in pressured environments and with less supervision. Able to generate good working relationship with colleagues and I get the best out of my team, whether leading them or working with them.
PROFESSIONAL EXPERIENCE
Sales Asssistant September 1, 2013- Present
Dubai Duty Free
Dubai Airport
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Stocking shelves with merchandise.
Answering queries from customers.
Reporting discrepancies and problems to the supervisor.
Giving advice and guidance on product selection to customers.
Balancing cash registers with receipts.
Dealing with customer refunds.
Keeping the store tidy and clean, this includes hovering and mopping.
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Responsible for security within the store and being on the looks out for shoplifters and fraudulent credit cards etc.
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays.
Front Desk Agent February 2, 2013
The Palm Jumeirah
Fairmont The Palm
Reported to the Manager, Front Office, responsibilities and essential job functions include but are not limited to the following:
Demonstrated Fairmont’s Brand Service Plus Standards in all interactions
Provided a warm welcome & fond farewell to guests and assists Guests’ according to company standards
Remained observant and responds to each Guest who approaches the Reception Desk
Was an ambassador of Fairmont Dubai by providing an excellent first impression
Maintained a perpetual presence on the Reception Desk throughout the hours of the shift
Greet ed all Guests courteously, using the Guest’s name whenever possible
Followed the Hotel’s telephone etiquette standards
Enrolled new FPC members and updates FPC certificate maintenance
Followed Occupational Health & Safety regulations
Ensured adherence to Fairmont’s Code of Ethics
Food and Beverage Service Staff December 3, 2012 – Present
Sheikh Zayed Road
Rose Rayhaan – Rotana
•Performed all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
•Acquired in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
•Practiced good customer relations and attended to customer complaints and queries satisfactorily
•Ensured the Outlet is set-up for service and supervise for a smooth operation
•Directed and supervised the service team to ensure that all duties are performed as per standards
•Ensured that all employees have received adequate training to perform their duties
•Ensured proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
•Ensured minimum wastage, breakage and spoilage
Service Leader – Captain (Marrakech Restaurant) May 14, 2011 – November 30, 2012
Shangri-La Hotel, Dubai
Sheikh Zayed Road
Monitored and ensured smooth operation of the sections appointed
Ensured that service / items are prepared according to Hotel standards
Ensured that all materials, equipment and machinery are properly used and regularly cleaned
Checked inventory in sections appointed for daily requisition
Obtained customer feedback during operation to ensure guest satisfaction
Handled any customer complaints relayed by colleagues.
Performed upselling of house beverages and restaurants’ monthly promotion.
Notable Achievement:
Shangri-La’s Customer Delight Programme
Awarded 10 Silver Star Certificates and 6 Gold Star Certificates for providing exceptional service to customers.
Completed 90 Hours Cross Training in Front Office – Reception
Performed check-ins and check-outs efficiently.
Performed cashiering functions efficiently.
Performed upselling of rooms and hotel facilities.
Handled all guests’ request or inquires promptly and efficiently.
Front Office-Guest Services Agent
Hotel JAL Tower, Dubai (Radisson Royal)
December 2010 – May 2011
Answer all incoming phone calls, directing calls to the appropriate extension, acting as communication liaison between departments, responding immediately to request.
Meet guests, check in and check out, preparing accounts and billing, process payments and respond/attend to guest general inquires / requirements.
Sales cum Customer Service Agent
Marjan Mall
Casablanca, Morocco
January 5 – May 15, 2004
Handled customer’s reports and complaints
Attended sales meetings and briefings.
Contributed to marketing strategies and objectives.
Performed cashier tasks when needed.
EDUCATION/COMPUTER SKILLS
Diploma of Hospitality and Tourism Technician
Institut Spécialisé Hôtelier et du Tourisme
Mohammedia, Morroco
Attended : 2004-2007
Familiar with Microsoft Office 2007 applications (Word, Excel, Power Point).
Familiar with Hotel Operational Systems (e.g. Opera, Micros).
Familiar with NCR and Fidelio.
LANGUAGES
•Arabic, French and English
ADDITIONAL INFORMATION
Clean driving license
Contact this candidate