Manager Support

Katherine Nolin, Ed.D., MCSE

** ****** ******, *******, ** 02332

*********@*****.***

617-***-**** - cell

EDUCATION

Ed.D., Curriculum and Leadership. Northeastern University, August 2019.

Masters degree in Instructional Technology and Design. UOP, GPA 3.97, May 2003. Coursework: Information Technology, Internet and Distance Ed Delivery, Courseware Authoring (LMS), Assessment and Evaluation, Distance Ed and Training (SCORM), E-Education in the Global Environment, Research and Ethics in E-Education (SPSS application), Instructional Design, Multimedia and Web Design.

Bachelor of Science, Computer Information Science, 1996. GPA: 3.55. Lesley University, Cambridge, MA.

Thesis: How the Computer Industry Develops Security Policies, Security Development & Policy. Live interviews research conducted with security experts, authors, and NCSA (National Computer Security Assoc.) Webmaster.

Microsoft Certified Systems Engineer Certification, MCP ID# 265051. Microsoft certified for Networking,

Firewall (Proxy) Server 2.0, Workstation, Server, Server in the Enterprise, and Exchange Email Server.

BlackBoard Certification, “Building Courses”, Blackboard Inc., “Studio A” certified tv production course, PAC-TV, Plymouth, MA.

EXPERIENCE

Bridgewater State University, Summer Street, Bridgewater, MA, Fall, 2014 – present.

Sr. Visiting Lecturer, part time. Develop and facilitate computer science courses in Blackboard Learning Management System, Hybrid and campus courses, including COMP105-Computer Applications, COMP111-Logic and Computers, Second Year Seminar-Web Development, Multimedia Storytelling, and MGMT375-Training and Development.

Cape Cod Community College, W. Barnstable, MA. 01/2014 - present

CSC110-Introduction to Programming (Java); BIT115-IT: Operating Systems, BIT220-Internet Multimedia Development. Utilize learning management system to integrate video tutorials for creating media files

in computer science courses.

Quincy College, Quincy, MA. Fall, 2001 – present.

Sr. Adjunct Professor, Computer Science. Preparation, facilitation, and delivery of adult education courses: Web Design, Web Development, Networking, Operating Systems, Introduction to Computers Online, Computer Systems Security, HTML, JavaScript, Multimedia Applications, Graphic Applications, Digital Photography, and Writing for Professionals

Conducted first faculty E-Learning workshops at both campuses. Contracted for first online course development to launch the first online course for the college. Course development and facilitation of instruction. Course designed curriculum modules within a Blackboard LMS. Instructional content with multimedia files in support of diverse learning styles for online and hybrid delivery

Participated on IT Task Force since inception to expand the technology program. Served on Quincy College Curriculum Committee (2 Years).

The Learning Center Advisor, Plymouth: Advising, Administration in absence of Director, scheduling tutoring, and providing tutoring

University of Massachusetts, Boston, MA. August, 2009 – August, 2012.

Lecturer I, Management Science and Information Systems, College of Management.

Courses taught MSIS110-Information Systems Online (via WebCT/BlackBoard), and IT246-Introduction to Networking Online for the Computer Science Department, and MSIS414-Data Communications and Networking, and Web Development

Developed own online versions of courses above through Blackboard 8 and Learn 9

Utilized synchronous and multimedia tools: including Wimba for E-Learning communications in the Distance Learning Video Production Center (DLVPC) TV and Digital Learning Studios

Computer Merchant, Ltd., Norwell, MA. 1997 to 1999. Contracted at Digital site of Boston Scientific, Natick, MA.

Senior Network Analyst and Assistant Help Desk Manager

On call for all point-of-entry support of 5,000 node, wide area network for corporate end users

Support of network connectivity, WINS/Microsoft network, remote access (RAS), login script maintenance, access/permissions, Windows print server, Exchange email, and related applications

Desktop duties encompassed software/hardware installations, SMS (remote fixes), and network server performance tuning issues

Project Management included technical writing and compliance, creating documentation for inventory and contingency planning

Provided training to IT department teams on troubleshooting and tech support for escalated network issues of international wide area network over U.S. and European countries. Created documentation for IT staff and help desk on resources, processes, proper escalation channels, and security procedures across the enterprise, technical resolutions of IP network data communications, and email. Authored IT Help Desk documentation for technical support procedures and updates

Created documentation for inventory, contingency planning, and compliance. Logged fix issues/tickets

Communica, Pocasset, MA. October 1995 - October 1996

Sr. Technical Specialist, Internet Service Provider account for Software Engineering Company. Network Administration of user groups and accounts. Support for installation of software and network configurations

Co-managed technical support staff of local Internet Service Provider

Trained technical support staff and department manager for heaviest call volume shift. Email and access resolution on multiple platforms; Unix AIX, and Microsoft

Created Help Desk documentation for procedures, configuration and implementation of network connections, network access support, software rollout support, and communication protocols

SofteachUSA, Newton, MA. 2000-2003.

IT Consultant. Corporate client consulting and training for projects. Support for web hosting issues, training for instructional design for marketing needs, application training, client/server resolution with client consult, and web scripting upgrades

Contracted webmaster/web-hosting in Windows 2000 Server environment

WPLM Radio, Plymouth, MA. 1985-1987.

Traffic Director. Managed 24/7 Air Time

Implemented programming of on-air talent, music, talk shows, and commercials

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