Management, Operations, Analytics, Logistics
Resume:
Brian Vallandingham
Profit Center Manager
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Excellent
Business Development
Excellent
Budgeting
Excellent
Business analysis
Excellent
Sales and marketing
Excellent
Process improvement
Excellent
Problem resolution
Excellent
Team management
Excellent
Operational improvement
Excellent
Customer service
Excellent
MS Office
Excellent
Regulatory Compliance
Work History
Mechanicsville, MD, 20659
****************@*****.***
https://www.linkedin.com/in/brian-
vallandingham-5a
2010-03 - Current Profit Center Manager
Sunbelt Rentals, White Plains, MD
Planned marketing initiatives and leveraged referral network to promote business development.
Oversaw and improved Product deliveries worth more than $8,000,000 per year through efficient coordination of planning and organization. Identified and communicated customer needs to supply chain capacity and quality teams.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Executed regular process updates to reduce discrepancies and enhance scheduling across corporate calendars and programs. Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth safe operations.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Evaluated employee performance on yearly basis and conveyed constructive feedback to improve skills.
Greeted and welcomed new members, establishing and updating memberships to Sunbelt Rental Safety programs.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth. Directed group of 12 technical associates handling daily and complex requirements of service department.
Improved staff morale and reduced employee turnover by 94%. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Used Rental expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Prepared quotes for new products and services and composed budgets. Recruited and developed 4 employees for sales department. Achieved substantial sucess by using market expertise and business knowledge to make proactive decisions.
Maintained financial accuracy when handling over $40,000 in revenue each day.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs. 2000-10 - 2009-07 Crew Leader
DynCorp International LLC, Solomon's, MD
Supervised crew of 35 employees in multiple project tasks, including general maintenance and asphalt patching.
Settled Aviation crew member disputes by addressing problems quickly and providing successful mediation.
Trained employees in time management and proper ways to complete job duties.
Trained team on all aspects of operating procedures and company services.
Instructed crew members in safe work practices and methods, which reduced overall injuries by 98%.
Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
Monitored team members to verify work quality and address concerns. Communicated effectively with all stakeholders, including upper management, team members and customers to keep everyone informed. Cultivated communications with customer and resolved budgetary and logistics issues to move toward project completion. Monitored overall team and individual employee performance and compiled data into project reports for supervisor. Education
1993-08 - 1997-06 High School Diploma
Thomas Stone High School - Waldorf, MD
Software
Microsoft Office
Certifications
2007-08 Lean Six Sigma
2020-01 First Aid/CPR Certified
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