OBJECTIVE Results-driven, dependable professional seeking for any position related to my experience.

WORK EXPERIENCE Barista

FIX (Specialty Coffee Shop) – HWH Café LLC

Airports Terminal 3, UAE

October 2018 – Present

Duties and Responsibilities:

Knowledge about manual brewing Chemex, AeroPress, V60 and Syphon.

Calibrating coffee machines and equipment’s prior to operation to ensure good quality products to be served to the costumers.

Help to develop a high performing barista/counter team ensuring staff their responsibilities and providing them with supervision, training, and support.

Maximize revenue by increasing sales, spend and conversion while minimizing costs in ways that do not have negative impacts on quality or service.

Maintain supplies of counter and bar beverages in line with forecast demand.

Keeps equipment working by following operation instructions, carrying out preventive maintenance, and troubleshooting breakdowns.

Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations.

Enhance our reputation by constantly seeking opportunities to add value improve quality by redesigning and changing processes.

Barista cum Waitress

The Roost Rotisserie

Al Wasl, Jumeirah UAE

March 2018 - October 2018

Duties and Responsibilities:

Welcomes customers by determining their coffee interests and needs.

Educates customers by presenting and explaining the coffee drink menu; answering questions.

Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.

Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.

Generates revenues by attracting new customers; defining new and expanded services and products.

Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.

Processing payments ; cash and card

Hostess cum Waitress

Clinton St. Baking Company and Restaurant

CityWalk, Dubai UAE

October 2016 - March 2018

Duties and Responsibilities:

Greet guests as they arrive and take them to their seats

Schedules dining reservations for guests in advance and as they arrive at the restaurant

Directs and instructs the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive

Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties

Providing excellent customer service to ensure satisfaction

Taking customer orders and delivering food and beverages in a timely fashion

Making menu recommendations, answering questions and sharing additional information upon request

Receptionist

Philippine Pizza Hut Incorporated

Manila Philippines

March 2015 – July 2016

Duties and Responsibilities:

Inform guests about the availability of tables and direct them to the tables

Serving guests by greeting, welcoming, directing and announcing them appropriately

Keep records of guests who visit the restaurant

Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

Ensure that clients make payment for services before they exit the restaurant

Keep clear records of payments received and make detailed notes of balance payments

SKILLS AND PERSONAL STRENGHT

Customer service

Fluent in English communication

Leadership

Fully committed to following directions and regulations

Passion for learning within a dynamic environment

Achiever with strong organizational skills

Flexible:

Manageable

Adaptable

Versatile

Problem-solving and decision making

Determined and Hardworking

Proficient in Verbal and Oral presentations

Interpersonal skills

Achiever with strong organizational skills

Able to deal with difficult clients or customers

PERSONAL DATA Age: 27

Civil Status: Single

Citizenship: Filipino

Height: 5’1”

Availability: Immediate

Visa Status: Employed

EDUCATIONAL

BACKGROUND Bachelor of Science in Hotel and Restaurant Management

Laguna State Polytechnic University

Los Baños, Laguna

March 2013

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Character references available upon request.

Chrischel C. Alem

Al Rigga Dubai UAE

055*******

addnq0@r.postjobfree.com

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