J O S E P H K U N J U P A U L

Contact: +971**-***-**** E-mail: addnne@r.postjobfree.com

An exceptional career in turning challenging conditions into success stories through a proprietary vision, long-term business insight, strategic planning, executive decision-making, critical thinking, and contingency management efficiencies.

• Seasoned and Accomplished Professional with 3 decades of diversified experience in office management, administration, human resource, global mobility, relocation, general support services, and business support while overcoming complex business challenges and making high-stakes decisions using experience-backed judgment. A trusted service record of working with Boeing International Corporation, Dubai, in multiple roles, including Business Support Specialist, Office Administrator, and Interim Office Manager.

• Renowned for exemplary human resource expertise in championing human resource initiatives and practices geared towards the recruitment and retention of best-in-class human capital.

• Distinguished career in developing, evaluating, advising on, and improving the effectiveness of administrative, accounting, budgetary, procurement, and operational procedures in office premises.

• Proven track record in on-time operations completion, achieving top performance, meeting client requirements, maintaining peak quality service, prioritizing assignments, and optimizing workflow. Skilled in providing administrative support, delivering exceptional customer service, meticulously managing data and documentation, and orchestrating office affairs with precision. CORE COMPETENCIES

Strategic Planning Office Administration Facilities Management Administrative Support Workflow Coordination Facility Maintenance Policy Formulation Human Resources Management Talent Management Employee Relations Recruitment and Hiring Training and Development Global Mobility Expatriate Management Employee Relocation Management General Support Services Management Service Delivery Management Business Support Management Team Management Operational Excellence

ACADEMIC CREDENTIALS

• Bachelor of Commerce from Andhra University, Andhra Pradesh, India. Professional Course & Trainings:

• International General Certificate Course in Occupational Safety & Health conducted by NEBOSH, UK.

• Professional Selling Skills conducted by TACK International, UK.

• Boeing Leadership Centre Inhouse Trainings on Leadership.

• CPR & Fire Extinguisher Trainings.

• On-the-job trainings.

Technical Proficiency:

• One Year Diploma in Systems Management from NIIT (National Institute of Information Technology).

• MS Word, MS Excel, MS PowerPoint, MS Outlook, Windows 98/XP, and MS Office XP/2003. EMPLOYMENT OUTLINE

Jan 2019 – Sept 2022: Mathew’s Holding International Group, Sharjah as Administration Manager Key Deliverables:

• Strategic Planning: Develop and implement administrative strategies aligned with the organization's goals and objectives.

• Operations Management and Oversight: Handle business support, operations, and administration for all Group and Subsidiary Companies within MHI.

• General Administration: Undertake the administrative and operational tasks for the Group and subsidiary companies. Provide administrative support to senior leaders, including email correspondence memos, letters, spreadsheets, and forms.

• Documentation: Coordinate overall activities related to the document control procedure, including technical documents and correspondence. Maintain accuracy and confidentiality of information recorded.

• Business Support Management: Direct the business support functions for the Group and its subsidiary companies.

• Resource Management: Responsible for sourcing and allocating the resources for the smooth operation of administrative processes, including personnel, equipment, and supplies.

• Project Management: Manage projects within the administrative dept., ensuring completion and achieving objectives.

• Budget Management: Significantly contribute to creating and managing budgets for the administrative department, ensuring cost-effectiveness and compliance with financial guidelines.

• Policy Development: Develop and update administrative policies to enhance efficiency, and adherence to regulations.

• Vendor Management: Establish relationships with vendors, negotiate contracts, and procure goods and services.

• Facilities Management: Oversee facilities and office space, ensuring a safe and productive work environment, including maintenance, security, and workspace utilization.

• Travel Management: Oversee travel arrangements, booking accommodations, transportation and travel expenses.

• Event Planning: Manage events, meetings and workshops, including logistics, catering, and participant coordination.

• Team Leadership: Supervise a team of administrative staff, providing guidance, training, and performance evaluations.

• Customer Service: Maintain a strong focus on customer service, ensuring that the needs of clients are met efficiently.

• Training and Development: Promote training opportunities for administrative staff to enhance their skills and knowledge.

• Conflict Resolution: Mediate conflicts among staff or between departments, promoting a harmonious work environment.

• Quality Assurance: Ensure that administrative processes meet quality standards and seek opportunities for improvement. Jun 2016 – May 2018: Emirates Hospitals Group, Dubai, as General Support Services Manager Key Deliverables:

• Provided general support services for the Rehabilitation sector.

• Managed operations within the Rehabilitation sector, including Material Management, Purchasing, and Building Maintenance.

• Assumed responsibility for Material Management, overseeing procurement and inventory control.

• Managed Purchasing functions to optimize cost-effective procurement practices.

• Oversaw Building Maintenance activities to ensure the facility's proper upkeep.

• Coordinated Bio Medical services to maintain equipment and supplies.

• Facilitated seamless communication and coordination among IT, Finance, Purchase, Sales, and HR departments.

• Conducted operational tasks in Material Management, focusing on inventory and supplies.

• Ensured efficient building maintenance and upkeep for the Rehabilitation sector.

• Managed Bio Medical services to support equipment maintenance and compliance.

• Executed operational responsibilities in Material Management, Building Maintenance, Bio-Medical, and Customer Service.

• Coordinated operations within the Rehabilitation sector, including staff management.

• Supported and facilitated cross-departmental coordination among IT, Finance, Purchase, Sales, and HR. Jun 2003 – May 2016: Boeing International Corporation, Dubai as Business Support Specialist Career Elevation:

• Jan 2014 – May 2016: Business Support Specialist

• Jan 2006 – Dec 2013: Office Administrator

• Jan 2005 – Dec 2005: Interim Office Manager

• Jun 2003 – Dec 2004: Office Administrator

Key Deliverables: (Business Support Specialist)

• Supported the BSM in delivering compliant and cost-effective services for Boeing Business Units.

• Developed solutions for various problems across disciplines to integrate Shared Services.

• Ensured compliance with policies, coordinated service delivery, and supported international assignees.

• Managed mobility packages, compliance, and customer satisfaction for International Assignees.

• Acted as a single point of contact for assignment management processes.

• Coordinated immigration support and expatriate compliance.

• Prepared offers, ensured tax planning, and addressed compliance.

• Supported corporate functions and maintained infrastructure and security.

• Fostered relationships with business leaders and aligned services with strategies.

• Assisted in Long-Range Business Plan development and allocation of office costs.

• Represented the BSM in meetings and action completion. Key Deliverables: (Office Administrator)

• Ensured office operations adhered to Boeing policies and local government regulations.

• Assisted international employees and assignees with visa processing and record-keeping.

• Maintained updated employee files for benefits and facilitated new employee onboarding.

• Provided monthly input to the Payroll Team, managing changes and compliance with authorities.

• Ensured compliance with government authorities and supported all Boeing and subsidiary employees.

• Managed financial activities and liaised with the Regional Finance Center for accuracy.

• Maintained accurate headcount reports and organizational charts for planning/finance.

• Prepared end-of-service calculations in coordination with Finance and Payroll.

• Oversaw insurance-related matters with third-party outsourced companies.

• Prepared and reviewed HR documents for various employee situations.

• Achieved monthly budget targets for shared office costs and cost-saving opportunities.

• Supported database management and maintained confidential employee documentation.

• Set up and spearheaded wellness programs.

Key Deliverables: (Interim Office Manager)

• Held responsible for managing and complying with the office accounting procedures and reporting in line with Boeing Standards, providing accurate financial information for internal and external stakeholders.

• Assisted the SSG Regional Manager in establishing GAAP-compliant accounting practices and policies.

• Ensured compliance with government regulations, policies, and professional standards.

• Managed local staff payroll, social benefits, compensation, and payments.

• Developed annual budgets, provided quarterly updates, and delivered monthly budget performance reports to the local management team, all reviewed with the SSG Middle East Regional Business Manager.

• Enforced adherence to travel policies and processes for local travellers. Key Deliverables: (Office Administrator)

• Conducted general office administration tasks to support various business functions.

• Oversaw and executed various administrative tasks to maintain office efficiency.

• Coordinated office tasks to promote the smooth functioning of the company.

• Maintained the operational flow of the office by addressing diverse administrative requirements.

• Ensured the efficient functioning of the office by managing administrative tasks. PRIOR WORK HISTORY

Jan 2001 – Dec 2002: Fayafi Infomatic Co. LLC, Dubai, as Sales Executive Aug 1998 – Dec 2000: Aptech Computer Education Institute, Dubai as Career Consultant Jun 1992 – Apr 1998: Softlab Private Limited, Secunderabad as Manager – Institutional Training Career Elevation:

• Dec 1996 – Apr 1998: Manager – Institutional Training

• Aug 1994 – Nov 1996: Marketing Executive – Institutional Training

• Jun 1992 – Jul 1994: Area Coordinator

Jan 1991 – May 1992: St. Aloysius Industrial School, Visakhapatnam as Administrator PERSONAL DOSSIER

Nationality: Indian Languages Known: English, Malayalam, Hindi, and Telugu Visa Status: Resident Driving License: Holder of valid UAE and Indian Driving License

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