Sales Representative Life Insurance
Resume:
MANDEEP SINGH
Mobile: 416-***-**** Email: addnk5@r.postjobfree.com
PROFESSIONAL PROFILE
• Innovative, knowledgeable and friendly Financial sales Representative with over 4 years of banking, finance, sales, and marketing experience with solid knowledge of banking products and services
• Proven track record of achieving 100% customer satisfaction resulting in customer loyalty and repeat business
• Quick learner and deadline driven with intense ability to learn and expand banking knowledge
• Excellent problem-solving skills in effectively identifies and quickly resolves financial issues
• Banking professional who thrives in environments which are dynamic and fast paced
• Strong computer skills in MS Word, Excel, PowerPoint, Outlook, RCAP, TCS, Avaya, Image.
• Believes in integrity, efficiency and exceptional customer service
• Fluent in English, Punjabi and Hindi.
WORK EXPERIENCE
Financial services Representative (Contact Centre) 2020 – Till Date Millennium 1 solutions (Bank of Nova Scotia), Canada
• Providing professional customer service by responding to their inquiries, complaints and comments on a daily basis, and determining corrective action for high-call volume department.
• Authenticating the client’s identity then reviewing and verifying transactions to ensure proper processing according to established quality standards.
• Processing transactions, including money transfer, limit increase and bill payments and, data entry to update client information.
• Ensuring departmental compliance with company policies and procedures.
• keeping a vigilant eye for detection of possible fraudulent activity. Uber 2018 – 2020
Driver, Canada
Assistant Relationship Manager (Retail Banking) 2016 - 2017 MAF Finance, UAE
Relationship Officer (Retail Banking) 2015 - 2016
National Bank of Fujairah, UAE
Relationship Officer (Retail Banking) 2014 - 2014
ADCB, UAE
• Canvassed and processed Personal Loans, Auto Loans, credit cards, balance transfers and Personal Accounts to meet customer banking needs
2 P a g e
Mandeep Singh Mobile: 416-***-**** Email: addnk5@r.postjobfree.com
• Identified customers financial needs and provided solutions to maintain 100% customer satisfaction
• Analyzed Credit Bureau reports to provide credit limit for customers
• Provided excellent customer service in building a long-term relationships with customers resulting in customer loyalty and repeat business
• Conducted marketing activities in order to promote growth of business and achieve targets
• Handled incoming calls or inquiries from customers to satisfy banking needs
• Kept vigilant eye on documentation part to avoid fraud
• Promoted and sold financial products and services to customers to generate revenue
• Resolved customer product or service issues to provide best solutions for customer excellence
• Maintained and built relationships with HR and Finance Managers securing additional business
• Prepared customer application for loans, credit cards, accounts in Retail Credit Application Process (RCAP), Sales Force, CRM system to send to Credit department to track application process Teacher 2013 - 2013
IELTS Master Planet, India
• Trained students for IELTS exam to acquire study Visa
• Conducted seminars of grammar and vocabulary to enhance student learning
• Trained new staff in roles to maintain efficiency and productivity
• Handled branch and walk in inquiries to inform general public regarding products and services District Sales Manager 2008 - 2008
Scottish and Southern Energy, UK
• Switched customers for gas, electricity and boiler contracts increasing revenue
• Represented and promoted company services to target markets
• Kept abreast of market and competitors’ products to guide customers for best gas, electricity and boiler solutions
• Performed door to door selling through detailed company customer data boosting revenue
• Maintained up to date sales records to improve business opportunities
• Cross sold services such as gas, electricity and boiler to generate additional incentives
• Worked in a team and helped new employees in providing job shadowing opportunities to ensure optimal productivity and revenue
EDUCATION
Bachelor of Arts Degree, Guru Nanak Dev University, Punjab, India 2012 Courses: Commerce - Microeconomics, Macro Economics, Business Law, Management, Marketing
(Equivalent to a 3-year Canadian Bachelor of Arts Degree as assessed through World Education Services) Diploma in Multimedia, Multimedia Creation, India 2011 Courses: Adobe Photoshop, After Effects, Final Cut Pro, Sound Forze 3 P a g e
Mandeep Singh Mobile: 416-***-**** Email: addnk5@r.postjobfree.com TRAINING & COURSES
Compliance Training 2020
Product Knowledge Training 2020
Bank Fraud Training 2020
Anti-Money Laundering Training 2017
MAF Finance, UAE
Max Life Insurance: Insurance Regulatory and Development 2011 IRDA, India
HOBBIES
Martial Arts - Black Belt in Karate, Yoga, Meditation, swimming and badminton
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