Sales/Receptionist
Resume:
HEIZEN NYRA R. ESCOSURA
Address : Abu Hail, Dubai, UAE.
Phone number : +971*********
Email Address : addnh2@r.postjobfree.com
CAREER OBJECTIVE
To obtain a job within my chosen field that will challenge me and allow me to use my educational background, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
COMPETENCIES & SKILLS
Customer oriented; maintain focus on customer needs and business capabilities.
Good sense of positive communication skills towards people to achieve the goals as a team. Deliver results through others.
Clear understanding of the needs of customer. Results oriented even under enormous time pressure.
Ability to work well under pressure with high customer traffic.
EXCEPTIONAL ATTRIBUTES
Professionally committed and responsible.
Adapt easily to new situations.
Strong initiative in learning.
Highly trustworthy, discreet and ethical.
WORK EXPERIENCE
Company : ETISALAT Telecommunications Franchise (Sharaf Electronics)
Address : Dubai, UAE
Position : Customer Service Representative
November 8, 2018 - present
Greets customer as they enter the store.
Do needs analysis and suggest the suitable package for the customer.
Suggest applicable and relevant upsells to help customers walk out the door with everything they need.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaning premium customer records and calling them to inform about the new offers/promotions.
Meeting or exceeding sales goals.
Collect bill payments whether in cash or credit.
Company : Afrina Iranian Sweets (Afrina Group of Companies)
Address : Sharjah, UAE.
Position : Sales / Cashier
July 25, 2016 – August 16, 2018 (2 years)
Welcomes customers by greeting them; offering them assistance.
Record customer orders into the POS System, ensuring each and every request is fully and accurately entered.
Resolve customer complaints, guide them and provide relevant information.
Pleasantly deal with customers to ensure satisfaction.
Perform returns and special transactions through the POS System.
Consistently maintain a balanced drawer.
Monitoring displays and stocks of the product.
Keep a check on the inventory of the products.
Do faxing, daily activity report, stock movement report.
Arrange sweets and nuts on plates or trays.
Prepare or serve a variety of coffee drinks, juices, teas, along with pastries and cookies.
Company : F.B. Divas and Corporation
Address : Manila, Philippines
Position : Office Clerk
November 11, 2014 – November 27, 2015 (1 year)
Maintaining files and records so they remain updated and easily accessible.
Sorting and distributing incoming mail and prepare outgoing mail.
Answering the phone to take messages or redirecting calls to appropriate colleagues.
EDUCATIONAL BACKGROUND
Tertiary
AMA Computer Learning Center
Associate in Business and Office Administration Services
Secondary
San Isidro National Highshool
Primary
San Isidro Elementary School
St. James Community School
Sentral Elementary School
CERTIFICATE
Retail Induction Program (3 Months)
ETISALAT Consumer Sales Department
Dubai, UAE.
24/1/2019
SEMINAR ATTENDED
LVL 2 Basic Food Hygiene
Certificate No. 25870
BSS World Quality Consultants
Dubai, UAE.
October 30,2017
PERSONAL DATA
Name : Heizen Nyra R. Escosura
Age : 27 years old
Gender : Female
Birthdate : November 27,1992
Status : Single
Nationality : Filipino
Height : 5’6
Weight : 51kg
Language Spoken : Tagalog and English
CHARACTER REFERENCES
MD Jamil
Store Manager at Etisalat Telecom
+971**-***-****/ addnh2@r.postjobfree.com
Janet Erica Esperas
Business Development at Landmark Group (Fitness First)
Ann Mae Lising
Coordinator at EMMAR Rove Hotel
Contact this candidate