Manager Customer Service

Contact Details

** ***** ******* ******** ****. addnc4@r.postjobfree.com:073******* /078*******

Personal Details

Name: Silindokuhle Petunia

Surname: Phiri

ID Number: 910**********

Date of Birth: 12 June 1991

Gender : Female

Nationality: South African

First Languages: isiZulu

Second language English

Objective

As an ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

SECONDARY EDUCATION

High School attended: Ziphakamiseni High School

Highest grade passed: Grade 12

Subjects: Mathematical literacy

Business studies

Economics

Life orientation

English

IsiZulu

TERTIARY EDUCATION

College Attended: MSC Business College

Programme Name : Academic Report of Human Resource Management and Practise Support

Subjects Passed

Business Communication Fundamental 101

Human Resource Management 101-2012

Computer Proficiance-2012

Digital Literacy

EMPLOYMENT HISTORY

Company Name: Ilawu Hospitality Grouping

Position: Housekeeper

Period: January to September 2014 –

Duties: switchboard, answering phones booking, quotations all paper work

Company Name: Woolworths corporate store

Position: Customer service assistant and Till operator

Period: January to November 2016

Duties: To deliver exceptional customer service at till point, thereby creating a positive, lasting impression as the customer leaves the store.

KNOWLEDGE

•Telephone manner

•Business Communication

•Filling system

•Coordinate the repair and maintenance of office equipment

•E-mail and internet programs

SKILLS

•Ability to install and administer computer

•Team building skills

•Analytical and problem solving skills

•Decision making skills

•Effective verbal, presentation and listen

•Communications skills

•Time management skills

•Selling skills

•Product knowledge

PERSONAL ATTRIBUTES

•Honest and reliability

•Planning and organising

•Detail orientation

•Customer service orientation

•Stress tolerance

•Flexibility and Adaptability

•Numeracy and literacy

REFERENCES

Name: Nonkanyiso Nhlapho

Company: Ilawu Hospitality Grouping

Cell number: 033-***-****

Relationship: Reservation Hotel Manager

Name: Nkosingiphile Mhlanga

Company: Woolworths corporate store

Contact number: 034-***-****

Relationship: Liner Manager

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