Andrea Holladay Eller

**** * ********* ******

Tulsa, OK 74136

704-***-****

addnbf@r.postjobfree.com

Professional Profile

Proven leader with 30 years’ experience in commercial real estate lending administration, business operations consulting for complex technology integrations, procedures documentation, training development and delivery.

12 years’ experience as an Operations Consultant in commercial lending operations and related application development

12 years’ experience leading teams in business process design and procedures documentation

12 years’ experience in training development and delivery

10 years’ experience in loan fulfillment and servicing

5 years’ management experience

8 years’ experience in retail lease administration, property accounting, and capital construction finance

Professional Experience

Bank of America, NA*

Project Operations Consultant – Wholesale Credit Technology and Tools 8/2017 – 7/2019

Multi-generational wholesale credit transformation for eight lending business divisions

Simplified and consolidated processes and technology into a single platform

Facilitated meetings across eight lending business lines to document business requirements

Created process maps, training references, and process guides

Conducted enterprise level training

Drafted test scripts, coordinated user acceptance testing, including defect documentation and resolution

Performed peer training and coaching

Maintained travel schedule of approximately 25%

Senior Operations Consultant – Commercial Real Estate Lending Operations 9/2007 – 7/2017

Business Support Team

Served as subject matter expert for operational applications and processes

Led teams to develop technology and procedures in response to changing regulatory and policy requirements

Developed project charters and business cases for senior leader approval

Maintained project documentation, including schedules, TARs, timelines, and project metrics

Drafted test scripts and coordinated user acceptance testing, defect documentation and resolution

Represented division in retooling of FEMA flood zone certification process

Developed and presented national training

Served as Risk Governance liaison to establish business continuity protocols

Relationship Administrator – Homebuilder Division 10/2005 – 8/2007

Documentation, closing, funding and on-going servicing of residential builder construction loans

Compared legal documents to credit approval for accuracy

Maintained central database of loan provisions

Provided construction draw review and payoff calculations

Ops Consultant/Manager/Lease Administrator - Corporate Workplace 8/1997 – 9/2005

Lease operations for Bank-occupied space - branches/ATMs/office towers

Served as subject matter expert for database and process design and enhancement

Managed lease administration team (Bank as “tenant” and Bank as “landlord”)

Abstracted leases

Maintained central database for lease provisions, dates, and payments

Performed monthly rent roll and periodic operating expense reviews

Managed capital budgets for Bank of America headquarters

Skills and Proficiencies:

Agile (fundamentals)

Project management tools – Quality Center, Blue Print

Loan systems – nCino, ACBS, AFS, LoanIQ

Document sharing - Virtual Vault, SharePoint, ECF

Microsoft Office, including Power Point and Visio

BA Biology, University of North Carolina, Charlotte - cum laude

Consistent annual performance recognition and awards for

ability to handle difficult situations and people

being a creative and engaging training facilitator

excellence in written and oral communication

*During my tenure, the Bank operated as NCNB, NationsBank and Bank of America. For simplicity, I reference “Bank of America” throughout.

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