Manager Sales

Kim McClendon

***** *. **** ***. *******, AZ ****5 480-***-**** Email: addnb1@r.postjobfree.com

Arizona Parts Leader, Supply Chain Management, Procurement, Inventory & Process Professional

SUMMARY

Experienced Parts Manager, with 30 years of experience in all aspects of Inventory, Procurement, Customer and Service Department support. This includes Policies and procedures, Safety Compliance, Capital Asset Inventory Management. Team oriented and dedicated with ownership spirit, thinking outside of the box providing stellar customer service. Strong background with accounting AP and P&L and Software implementation.

CORE SKILLS

Inventory Management

Customer Support

Asset Management

Employee Management

Warranty Administration

OSHA Compliance

Software Administration

Contract Negotiations

BMS/Goms/Webparts

Cumpas 2.0

Procedure Development

Accounts Payable

Annual Returns

Core Management

Annual Reviews

Cycle Counts/Site Audits

TMT/TMW Systems

State Procurement

Dispatcher/AS400

TrimView/Trimble

Navision

PHH Interactive

Microsoft Office

SAP/Karmak

PROFESSIONAL EXPERIENCE

Arizona Parts Leader, Cummins Inc. Avondale, AZ 12/18 to Present

Supply Chain Management, Sales, Inventory Control, Process Implementation

Leading Colorado and Arizona parts sales operations for final quarter of 2018, Annual Parts Sales $41 million for Henderson, Colorado Operations and $40 million for Avondale, Arizona operations, this is not inclusive of sales in both Mesa & Tucson branches.

Hiring, Team Building, maintaining accountability for 47 direct reports for both operations.

Collaboration with Service Department to build one strong team that works together to better service our customer base.

Carrying best practices from all branches to build processes for both parts and service operations.

Annual API process at all Arizona and Colorado locations.

Built process for core reconciliation and exceptions to inform customer base.

Customer problem resolution, building relationships with factory and other locations to better serve our customer.

Controlling and tracking inventory levels of $10 Million dollars with 4 branches and 60 plus sub-locations includes Service Trucks, Customer Service Sites in both Colorado and Arizona

Customer Support

Direct Internal support and Dealer support for, Arizona, Denver and Wyoming locations

Built processes and relationships to meet large volume customer needs PO identification on drop ships, invoice issues for Dealers, Customers and Municipalities with in Arizona and Colorado.

Projects

Increase Dealers sales volume of 12% or higher.

Implementation of cross training and processes to increase productivity and increase employee skillset.

Avondale branch identified and returned 160k in core value that was not identified.

Cumpas Dealer online ordering identified misses in warehouse, installed TV monitor for visual aide to identify urgent orders

Streamlined processes using systems, while removing manual processes.

Generator inventory, implementation of color coding to stream line picking and quarterly serialized counts.

Parts Manager, Cummins Inc. Denver, CO 05/17–03/19

Management, Inventory Control, Customer Liaison

Annual Parts Sales $41 million includes Service parts, Field Service parts, Dealers and over the counter. Support of 20 plus dealers, Cross Docking (Stock & Cores) for 3 locations Gillette, Grand Junction and Billings. Support Williston location warehousing to support the branch.

Hiring, Team Building, maintaining accountability for 23 direct reports.

Collaboration with Service Department to build one strong team that works together to better service our customer base.

SOX Compliance and month end close, Sox Audits.

Customer problem resolution, building relationships with factory and other locations to better serve our customer.

Controlling and tracking inventory levels of $4 Million dollars with 47 sub-locations includes Service Trucks, Customer Service Sites (RTD, Swift, Haliburton, Summit County) & Colorado Springs in CO.

Customer Support

Direct Internal support and Dealer support for Denver and Wyoming locations

Built processes and relationships to meet large volume customer needs PO identification on drop ships, invoice issues for Haliburton Energy, RTD.

Projects

Created RMA process for Branch to define parts coming in and reduce turnaround on credits and missed RGA opportunities to the factory.

Cross training of employees to open skillset to better meet customer needs.

Streamlined Credit Card reconciliation manual process saving 1 to 2 hours daily.

Parts Manager/Customer Account Manager, Auto Safety House, Phoenix, AZ 10/14 – 04/17

Management, Sales, Inventory Control, Customer Liaison

Supervision of 10 plus employees.

Hiring and all aspects of disciplinary actions, Annual Employee Evaluations, Set up annual SMART Goals.

Coordinate with service department on parts for maintenance needs of customers to maintain customer satisfaction. Insure parts are charged correctly to Work Orders (Repair Orders) for correct billing to customer.

Procurement, Reconciliation of invoices including freight charges.

Open order reports, lost sales reports, Monthly Budget Tracking,

Increase of sales by 6%, with less than 3% increase of operating costs.

IT Committee Member Set up users for Karmak, Cummins, Freightliner and Thomas Bus sites.

Customer problem resolution.

Customer Support

Direct internal support for Service Departments to ensure products needed for Works Orders are available for their needs to better service the customer.

Support for all external customers, liaison between them and the manufacturers of product.

Projects

Implemented RMA procedure, with minimum cost savings to the company of 50K over 12 months.

Turned freight cost account into a revenue account, by verifying all charges were being charged out to customers and internal departments. Turned around from -50k to profit between 9 to 12% above actual cost.

Increased annual sales by 12% in 2015, with operating expenses increase of less than 3%

Buyer-Purchasing Coordinator,, Metso Minerals Industries, Inc Mesa, AZ 09/13 – 10/14

Procurement, Sales to Service Customers, Dot Compliance

Procurement & negotiations for all western region projects.

SAP conversion, set up for procurement and field service.

Coordinate all maintenance needs for Fleet compliance with Dot & FMCSA.

Logistics for project management.

Rental Equipment procurement and tracking for all projects.

Special Project Budget Tracking

Customer Support

Direct internal support for Field Service Engineers on project coordination Internal Contact companywide for all procurement needs.

Projects

Vehicle DOT-FMSCA Compliance, set up all vehicles to DOT and FMCSA Compliance, track all costs of maintenance and life cycle of equipment, Licensing, Heavy duty tax.

SAP implementation crucial part of new software startup for our site, which I have streamlined the process for Procure to Site coordination.

Ratelinx freight system, implementation of Logistic software for our site.

Purchasing Supervisor, Drake Services, Scottsdale, AZ 06/12 -07/13

Administration, Procurement & Staff Management

All Aspects of procurement and negotiations for 4 companies and 11 site locations.

Support budget process with cost savings of $50K in 6 months.

Purchasing and Coordination of maintenance needs with all Managers for a fleet of 150 vehicles and 11 plants. This totaled 85% of all purchases made.

Procurement of all Raw materials, trucking, Fuel and Oil purchases

Report Directly to CFO

Supervision of procurement support team

Customer Support

Point of Contact for Maintenance Managers, maintenance personnel for Procurement needs company wide.

Projects

Budget Savings changing source of supply show with significant cost savings to the company.

Equipment Uptime, increased uptime of all equipment to 95% with process changes.

Transportation Supervisor, Hunter Contracting Company, Gilbert, Arizona 08/11-04/12

Administration, Procurement, Asset Inventory & Staff Management

Procure special permits for out of state hauling.

Coordinate and procure production and support equipment rentals.

Maintain commercial vehicle operation functions in accordance with FMCSA guidelines.

Managed vendor relations.

Analyze equipment utilization reports rental vs use of Assets, Asset Maintenance & Disposal.

Equipment Asset inventory management.

Report Directly to Equipment Manager

Supervision and scheduling of equipment and transportation drivers.

Customer Support

Worked hand in hand with General Superintendent on all scheduling needs for the field.

Supported all Project Managers Company wide in Arizona, Texas and California.

Projects

Implementation of Dispatcher software, which tracked all company assets and created dispatch reports for drivers.

Purchasing Parts Manager-Software Administrator, Fort McDowell Yavapai Materials, Ftn Hills, AZ 08/06-08/11

Procurement, Software Administration and Staff Management

Administrated and Implemented TMW Software cost savings to the company, by decreasing departments by 50% and Warranty savings of 100K over 12-month period.

Review, Analyze reports and periodic expenditures.

Maintained Fleet Asset Inventory of 100 plus units.

Sales coordination to all sites in Arizona

Parts inventory of 1.5M in 5 Locations, with less than 1% variance.

Organize and accurately maintained DOT files in accordance of FMCSA Guidelines.

Maintained Wireless accounts for the company.

Supervision of procurement and maintenance clerical personnel.

Trained all levels of the company to use TMW software.

Customer Support

Direct contact for all levels of company with procurement requisitions.

Process reporting for equipment utilization reports.

Projects

Implementation of TMW Systems software which consisted of Purchasing Module, Maintenance tracking (Repair Orders) and PM Module, Parts Catalog, Parts Inventory for 5 locations in Arizona, Fuel Imports and Accounting Exports for Accounts Payable and General Ledger accounts.

Member of the TMW Systems Advisory Committee

Wrote Standard Operating Procedures

Parts Inventory Specialist/Fleet Coordinator, Empire Southwest LLC, Mesa, AZ 03/04-08/06

Procurement and Inventory of Parts and Fleet

Allied Procurement and Inventory for 12 locations in Arizona and Imperial, California, Site Audits

Allied parts sales to all 12 Arizona locations.

Fleet Asset Inventory, Licensing, FMSCA/ DOT Compliance

Worked with Field Service Department on all special order and expediting.

Inventory of Parts for Transport Department with 99.5% accuracy on inventory Audits.

Procurement of vehicles and set up lease agreements, Asset tracking and disposal.

Report to Transportation Manager.

Customer Support

Liaison with counter sales and customer on all allied purchases

Worked with Field Service Department on all special orders and expediting.

Maintained inventory for all locations.

CERTIFICATES AND MEMBERSHIPS

Six Sigma Green Belt, Empire Cat

Principles of Lean Manufacturing

Member American Purchasing Society

Thomas Bus 2015 Parts Manager Silver Award for North America

EDUCATION

Rio Salado Community College Gilbert, AZ

Mountain View High School Mesa, AZ

VOLUNTEER ACTIVITIES

Fort McDowell Yavapai Materials – Kids with Cancer Chandler, AZ

Fort McDowell Yavapai Materials – Sunshine Acres Christmas Donations Mesa, AZ

Forever Families Denver, CO

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