M. ALEKS

KESIC

addn7g@r.postjobfree.com

703-***-****

LINKEDIN

www.linkedin.com/in/alekskesic

SKILLS

• Process Improvement

• Operations Analysis

• Freshdesk

• Oracle CRM

• Team Leadership

• Customer Service

• Quality Assurance

• Conflict Resolution

• Training & Development

• Federal Procurement

• Microsoft Office Suite

• Research Analysis

• Media Monitoring

• Manufacturing Processes

• CNC Machining

• CAD Blueprints

PROFESSIONAL GOALS

• Lean Six Sigma certification

• Certified Associate in Project

Management (CAPM)

• MS Excel expert proficiency

EDUCATION

George Mason University

Fairfax, VA • 2018

B.S: Industrial/Organizational

Psychology

PROFESSIONAL SUMMARY

Recent college graduate proficient in conducting quantitative and qualitative analysis and defining improvement strategies. Experienced in identifying opportunities for process improvement and outlining more efficient solutions to existing workflows, followed by coaching colleagues to implement the new practices. Ambitious and creative team leader who enjoys helping teams become successful. WORK HISTORY

Unison - Marketplace Specialist Intern

Tysons Corner, VA • 04/2019 - 10/2019

• Mastered an E-commerce federal procurement marketplace support solution.

• Interacted with vendors to assist with time sensitive bid proposals.

• Analyzed, resolved and documented critical customer issues and resolutions.

• Through colleague collaboration, created a quick guide and improved work processes.

• Evaluated and completed project initiatives and tasks to support team and organizational goals.

TSM Global Consultants - Research Associate

Dulles, VA • 03/2018 - 12/2018

• Utilized academic research databases; compiled notes on Eastern European economics, politics, and history.

• Created summaries for future analysis and publication.

• Assisted senior partners to track source material; provided regular updates on topics relevant to current projects.

School Specialty, Inc - Customer Care Associate - Seasonal Greenville, WI • 05/2017 - 07/2017

• Reviewed purchase orders to verify product accuracy.

• Resolved incomplete order information to fulfill purchase orders.

• Cross referenced customer information to confirm pricing. Capitol Vacuum - Machinist

Chantilly, VA • 05/2012 - 08/2015

• Completed work on full production and machining of carbon fiber oil vanes using CNC and traditional milling machines.

• Adapted to rush orders to ensure customer satisfaction.

• Knowledge of quality assurance tools and methods to ensure part precision to +/- .001 for an average 300-800 parts per day.

• Interpreted CAD/Solidworks drawings and mechanical blueprints.

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