Assistant Service Representative
Resume:
Kelly Gallan
Miramichi, NB, E1V 0G9
************@*****.***
Education
Blackville High School, Blackville, NB
Diploma Obtained (Academic) 1996
Essence of Essence Inc., Miramichi, NB
Certificate Obtained (Hairstylist) 2009
Other Courses: MS Word and Excel
Employment History
Government of Canada -Public Service Pay Centre, Miramichi, NB 2015 - 2016
Position held: Workload Coordinator Dates: 2015
Duties: Responsible for processing full and part-time federal employees from various
departments. Calculated and verified requests for payment: overtime, sick time, vacations, meals
and other benefits as required. This position allowed me to gain experience in various areas
including in-depth knowledge of payroll, application of contract requirements, working as of a
member of team, and multitasking.
Position held: Clerical Assistant (Client Satisfaction) Dates: 2016
Duties: Processing incoming electronic communication regarding payroll and other payments.
Sorting correspondence and redirecting it to other departments that could handing the requests.
When a communication could be handled within my department, we would respond and try to
offer solutions. We processed upwards (3 staff) of 1500-2000 e-mails per day.
Sykes Enterprise Ltd., Miramichi, NB
Position held: Customer Service Representative Dates: 2014
Duties: While representing Roger’s Communications, I assisted on-line clients regarding their
accounts ie: password changes, processing account payments, assisting clients that were not
pleased with their bills and service. This position demanded excellent customer service skills,
ability to handle stressful situations and an empathetic nature.
Highlite Hair, Miramichi, NB
Position held: Hair Stylist Dates: 2010 - 2014
Resume of Kelly Gallan Page 2 of 2
Employment History Cont’d
MLHL Marketing Corporation, Miramichi, NB Dates: 2006 - 2007
Position held: Telemarketer
Duties: Various phone based projects were offered including polling Canadians as per their
political leans and raising funds for parties. Other projects included raising funds for well-
known charities. Position demanded excellent and effective public relation skills, ability to
operate within strict guidelines, and ability to gain the confidence and trust of others.
Irving Mainway, Blackville, NB 2003 - 2005
Position held: Cashier/Clerk
Correctional Service of Canada, Atlantic Institution, Renous, NB
Position held: Cafeteria Assistant/Cashier 1998 - 2000
Strengths and Attributes
- Learn new skills and concepts quickly
- Self motivated and adaptable individual
- Take a problem solving approach to disruptions in the workplace
- Enjoy a challenge
- Honest, punctual, and dependable
- Work well alone or in a team effort
- Listen effectively and respond clearly and directly
- Pursue goals with commitment and take pride in accomplishments
- Maintain composure, effectiveness and flexibility under pressure
- Enjoy working with the public.
References
Ms. Keitha Curtis, Self Employed
Blackville, NB 506-***-****
Mr. Michael Mullins, Client Satisfaction, Public Pay Centre
Miramichi, NB 506-***-****
Ms. Stephanie Mushet, Public Service Pay Centre
Miramichi, NB 506-***-****
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