ASHUTOSH BISWAL

Mail id: addn0m@r.postjobfree.com

Cell: +91-760*******/824-***-****

CAREER OBJECTIVE:

Attainment of a Customer services position in the upper echelon of an organisation with emphasis on building and establishing the brand, by leading a “high performance” team, in an organization that offers opportunities for professional growth based on performance and a symbiotic relationship.

RESUME SUMMARY

PROFESSIONAL EXPERIENCE: 7 years in Customer service.

MAJOR EXPERTISES:

Customer services

Airport handling procedures

Travel and Tourism related procedures and documentation.

Airline Geography

Reservations, CRS and DCS.

Passenger handling procedures

Soft Skills.

RAMP handling.

Load & Trim (Airbus A-320).

COMPANIES REPRESENTED:

InterGlobe Aviation Limited (IndiGo).

APERCU

Result Oriented, Self-Motivated, Award Winning Customer services Professional.

Keen Learner with Strong Communication and Leadership Skills.

Possess profound knowledge of Travel and tourism industry and Aviation.

Ability to multi-task, work under tight deadlines and Strategic Management.

Efficient analytical & planning skills with abilities in working in teams for achieving organizational goals.

EXPERIENCE SUMMARY

Presently working with InterGlobe Aviation Limited (IndiGo) since 3rd Jan’ 2013.

ACADEMICS

Post graduation with chemistry Hon’s, Karnataka open University, Odisha, India 2016.

Diploma in Travel, Tourism and Airline Ticketing, Frankfinn Institute of Airhostess Training, India : 2010

PROFESSIONAL EXPERIENCE VIGNETTE

INTERGLOBE AVIATION LIMITED (IndiGo) Bhubaneswar).

Presently handling the above domain as airport operation and customer service, taking care of RAMP, taking monthly RAMP safety briefing for staff and GHA. Looking for mishandled baggage( MHB) & also leading at Counter Supervisor ( SME).

INTERGLOBE AVIATION LIMITED (IndiGo Bhubaneswar).

Customer Services agent.

KRA:

• Check in counters.

•Liaising with different departments and airlines at the airport.

•Staff motivation and time management for smooth flight handling.

•RAMP.

•Load & Trim (Airbus A-320).

•Leading in MHB.

•Leading at check in counter as a SME.

Achievements:

Appreciation from passengers as well as from my internal staff for good customer service.

Appreciation for being alert and attentive at my job allocation.

Ramp:

Responsible for Airside operations as mentioned below:

Preparation of load and trim sheet for A320-232 and to ensure that loading should be done in such a way that the specified maximum allowable weights are not exceeded and that the centre of gravity as loaded will be and remain within the permitted flight envelope for all stages of the intended flight.

Ramp Supervision, with special mention to monitoring Ramp safety and ensuring that all flights depart well on time.

Fetching important documents like No tams, FIC-ADC from ATC, thereby updating the staff of Dispatch Head-Office about operational and non-operational runways/routings.

Making sure that all equipments, namely, ladder (ramp), BFL, trolleys, tractors etc. are properly lined up as per the safety norms, with adequate Loaders/cleaners at all bays.

Coordinating with staff from all fields, namely Boarding Gate, counters, cargo, L&T, security, Captain and Crews to make sure flight is on time.

PERSONAL DETAILS

Date of Birth : 18/04/1990

Languages known : : English, Hindi, Oriya.

Marital Status : Single

Address : CRP Square Bhubaneswar

Odisha-753003

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