Customer Service Quality

CURRICULUM VITAE

SUSHANT CHHETRI

Dubai, U.A.E

Mobile: 971-*********

Email: addn0e@r.postjobfree.com

OBJECTIVE

Provide and courteous service to customer in order maximizes sales and customer service to promote the company’s image of quality and professionalism.

PROFILES

Hard working and dedicated

Good communication and analytical skills

Can work under pressure with time bound performance

Easy adaptability to situations

EDUCATIONAL ATTAINMENT

Secondary School Certificate Year 2007

Higher Secondary School Certificate Year 2009

Diploma in Hotel Management (Flair Mania Bartending Academy) Pune Year 2014

CERTIFICATION

Diploma in Computer Basic Information 2009

ESDP on Tour operator2012 (Indian Institute of entrepreneurship)

WORK EXPERIENCE

Starbucks (Dubai) 12th Nov 2017- 4th Sep 2019

Duties

Promotes coffee consumption by educating customers.

Selling coffee and coffee grinding and brewing equipment, accessories

Preparing and serving a variety of coffee drinks, along with pastries and cookies.

Operate cash registers and credit card machines.

Customer service

Chili’s International Restaurant (Dubai) from Sep 2015 - 30th Sep 2017

Duties

Preparing and mixing nonalcoholic drinks to the guest as per restaurant standard.

Cleaning all areas of the bar and backing up all the necessary items needed for the shift bartender.

Maintain Inventory and consumption.

Work according to Dubai hygiene standard for cleanness and for the quality of food and beverages.

Collect payment for the bar guest and takeaway orders and balance all receipt.

As in the busy times help the kitchen for running the food and checking the quality of the food.

Knowledge of Micros (POS)billing

Samyatra tours and travels Darjeeling (India)2010-2015

Customer service

Duties

Greet customers warmly and ascertain problem or reason for calling.

Visiting resorts and hotels to ascertain accommodation quality and suitability

Providing pricing information.

Providing transportation packages for sightseeing according to the guest needs

PERSONAL DETAILS

Date of Birth : 12/11/1990

Nationality : Indian

Gender : Male

Marital Status : married

Languages Known : English, Hindi & Nepali

PASSPORT DETAILS

Passport No : L8572840

Date of Issue : 09/04/2014

Date of Expiry : 09/04/2024

Visa Status : Visit Visa

DECLARATION

I hereby declare that all the information here is correct to best of my knowledge. Sushant Chhetri.

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