Pavithra Rajam D

**/** * ***********, ******: +91-957*******

Kodaikanal,

Dindigul-624103,

Tamilnadu, India. Email: addmx4@r.postjobfree.com

Professional Experience

To become a qualified professional in the field of Information Technology and looking for challenging opportunities to benefit the growth and expansion of the organization.

Summary of Experience:

4.5 Years of overall IT experience. Currently working in Wipro Technologies as Windows Administrator.

Employment History:

Working as Project Engineer for Wipro Technologies from September 2015 to Till Date.

Academic Chronicle:

Bachelor of Information Technology, Bharathiyar University. Coimbatore, India.

MCA, Sri Krishna College of Technology, Coimbatore, India.

Professional Experience

Company Name: Wipro Technologies, Coimbatore, India. (From June 2015 to Till Date)

Designation : Project Engineer

Responsibilities:

Build and Decommissioning of Windows Physical/Virtual Servers infrastructure.

Handling incidents using Service SNOW ticketing Tool.

Managing Print server (Print Queue creation and management).

Handling Remedy tickets related to requests and incidents logged by the users and resolving them within the SLA.

Managing and configuration of Domain controllers, Active Directory administration and management.

Management of Microsoft Certificate Authority and Public Key Infrastructure.

Managing and troubleshooting issues related to Active Directory, DNS,WSUS & DHCP

User Management in Active Directory (Creation, Deletion, Add in Different Group).

Implementation & Maintaining RAID Technology

Windows & Antivirus Patches for Windows Servers using SCCM tool and Altiris Tool.

Maintenance of Virtual Machines and Dynamic Machines with VMware VSphere.

Powershell scripting to automate daily tasks in monitoring.

Implementation of changes using GCM tool

Asset tracking and timesheet maintenance of L1 support team.

Preparing document of KT session and SOP document during project transition.

Hardening of Windows servers and Maintenance activities.

File server management( Quota allocation and permission)

Troubleshooting all OS level issues and giving L2 support to all Windows Servers.

Personal/Soft skills:

Excellent Communication skill to present points precisely and clearly

Ability of quickly analyze and diagnose the problem.

Ability to acquire new technology and keep them updates.

Excellent Technical Skills.

Have expertise in working with various operating systems

Ready to take additional challenges and work with local & global teams.

Train new and existing team members on an ongoing basis on relevant tools or topics.

Create Knowledge Documents and share it with the Team.

Handle escalations if any, and escalate matters requiring the senior management’s attention on a timely basis.

Personal Details

Name : Pavithra Rajam D

DOB : 19th Jun 1991

Nationality : Indian

Marital Status : Married

Language Known : English, Tamil.

Home Town : Kodaikanal, TamilNadu.

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