Manager Customer Service
Resume:
Michael St. Adams
Front Royal, VA 22630
Saintadams12 @gmail.com
United State Armed Forces
Skills
Friendly and outgoing “people person” with excellent communication and interpersonal skills. Detail and results focused professional with a strong ability to take on difficult challenges and drive results.
Strong ability to multi-task and successfully manage multiple projects, objectives and initiatives. Consistently exceeds expectations with a proven record of accomplishment and outstanding performance.
Proficient in Microsoft Office and Windows, including Word, Excel and PowerPoint. Experience
Feb 2018 - Present
Continental, Winchester, VA - Production Technician
● Responsible for blending/mixing of bulk quantities in preparation for production.
● Responsible for timely management of blending/mixing schedules in coordination with production demands.
● Properly store and maintain production parts, tools, test equipment and documentation.
● Inspect products and processes through means of measurements and weights to evaluate quality and performance.
● Member of the emergency response team ( ERT )
● Responsible for removing hazardous material with proper PPE
● Impeccable customer service in a dynamic stressful environment
● Hand-blend and sample high-purity toxic chemical Oct 2014 - Feb 2018
IAC, Strasburg, VA - Press Operator/Mold Technician
● Responsible for operating various machinery in order to manufacture a variety of different plastic parts for automobiles.
● Properly maintain production parts and tools, as well as inspect parts for quality and performance.
April 2007 - Oct 2014
2
Various Car Dealerships, Northern VA -Car Salesman
● Worked for numerous car dealerships in the Northern VA area, providing excellent customer service and knowledge and exceed the needs of my customers. May 2006 - April 2007
My Plumber, Manassas, VA - Parts Department Manager Managed daily invoices and vendor accounts.
Developed quality standard procedures.
With my leadership and enthusiasm, I turned around a struggling Maryland department that grew 35% within 6 months.
April 2000 - May 2006
Covad Communications, Herndon,VA - Quality Assurance Manager Responsible for monitoring and performance management of all internal departments. Developed quality standards and service metrics for local management team. Created departmental escalation procedures and responded as single point of contact for third level escalations.
Educationl
MONTH 20XX - MONTH 20XX
College Name, Location - Degree. High Point High School. Calverton . Lincoln Technologies institute.
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