Sales Representative
Resume:
Tracy Munschauer
Indio, CA
addmut@r.postjobfree.com
Responsible Customer Service Representative/Legal Secretary proficient in clerical duties, customer satisfaction and a passion for exceeding sales goals. Dedicated, goal oriented, and motivated, with a drive for excellence. Over ten years in Customer Service and inbound / outbound sales call centers as well as four years as a Legal Secretary for a Personal Injury Attorney.
Authorized to work in the US for any employer
Work Experience
Appointment Setter
Guerrilla Greenhouse - Phoenix, AZ
March 2020 to March 29020
•Contact business or private individuals by telephone in order to solicit sales for goods or services.
•Deliver prepared sales talks, reading from scripts that describe products or services, in order to build rapport and persuade potential customers to purchase a product or service.
•Adjust sales scripts to better target the needs and interests of specific individuals.
•Explain products or services and answer questions from prospective customers.
•Record names, addresses, purchases and reactions of prospects contacted.
•Schedule appointments for Business Consultant to call prospective customers and deliver sales presentations.
•Contact business or private individuals by telephone in order to solicit sales for goods or services.
•Company was a start-up company and due to Coronavirus it did not continue.
Appointment Setter
Data Champs, LLC - Phoenix, AZ
October 2018 to June 2019
•Deliver prepared sales talks, reading from scripts that describe products or services, in order to build rapport and persuade potential customers to purchase a product or service.
•Adjust sales scripts to better target the needs and interests of specific individuals.
•Explain products or services and answer questions from perspective customers.
•Schedule appointments for Sales Representative to call prospective customers to deliver sales presentation.
•Maintain records of contacts, accounts and orders.
Customer Service Representative/Sales
Business Innovations Group - Phoenix, AZ
June 2018 to September 2018
•Deliver prepared sales talks, reading from scripts that describe products or services, in order to build rapport and persuade potential customers to purchase a product or service.
•Adjust sales scripts to better target the needs and interests of specific individuals.
•Obtain customer information such as name, address and payment method and enter orders into computers.
Appointment Setter
Doodle Web - Phoenix, AZ
December 2016 to May 2018
•Deliver prepared sales talks, reading from scripts that describe products or services, in order to build rapport and persuade potential customers to purchase a product or service.
•Adjust sales scripts to better target the needs and interests of specific individuals.
•Explain products or services and answer questions from perspective customers.
•Schedule appointments for Sales Representative to call prospective customers to deliver sales presentation.
•Maintain records of contacts, accounts and orders.
Appointment Setter
Internet Website Design Concepts - Phoenix, AZ
July 2016 to December 2016
•Contact business or private individuals by telephone in order to solicit sales for goods or services.
•Deliver prepared sales talks, reading from scripts that describe products or services, in order to build rapport and persuade potential customers to purchase a product or service.
•Adjust sales scripts to better target the needs and interests of specific individuals.
•Explain products or services and answer questions from prospective customers.
•Record names, addresses, purchases and reactions of prospects contacted.
•Schedule appointments for Business Consultant to call prospective customers and deliver sales presentations.
•This was a work-from-home position so it required self motivation, dependability, time management and working independently.
Customer Service Representative/Sales Agent
Business Innovations Group - Phoenix, AZ
February 2016 to June 2016
•Contact business or private individuals by telephone in order to solicit sales for goods or services.
•Deliver prepared sales talks, reading from scripts that describe products or services, in order to build rapport and persuade potential customers to purchase a product or service.
•Adjust sales scripts to better target the needs and interests of specific individuals.
•Explain products or services and answer questions from prospective customers.
•Record names, addresses, purchases and reactions of prospects contacted.
Legal Secretary
The Law Offices of Vernon C. Krol and Ronald C. Koerner - Torrance, CA
October 1990 to October 1994
•Prepare and process legal documents and papers such as summonses, subpoenas, complaints, Appeals, motions, and pretrial agreements.
•Mail, fax, or arrange for delivery of legal correspondence two clients, Witnesses and Court officials.
•Receive and place telephone calls.
•Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
•Visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs.
•Schedule and confirm appointments for clients, customers or supervisors.
•Organize and maintain Law libraries, documents and Case Files.
•Make photocopies of correspondence, documents, and other printed matter.
•Prepare and distribute invoices to bill clients or pay account expenses.
•Draft and type correspondence and documents through dictation.
•Complete various forms such as accident reports, trial and courtroom requests, interrogatories, and applications for clients.
•Attend legal meetings such as client interviews, hearings or depositions and take notes.
•Use computers for various applications such as database management or word processing.
Education
Accounting/Sociology
Arizona State University-Tempe - Phoenix, AZ September 1987 to September 1988
Some college in Business Administration
Scottsdale Community College - Scottsdale, AZ
September 1984 to January 1987
Skills
Customer Service, Call Center, Customer Care, CSR
Additional Information
•Clerical
•Reading comprehension, writing and speaking English language
•Active listening
•Computers and electronics
•Office Administration
•Judgement and decision making
•Negotiation, persuasion and complex problem solving
•Sales and marketing
•Customer and personal service oriented
•Social perceptiveness
Contact this candidate