Social Media Customer Service

Jessie Surgeon

*** **** ***** ** 304-***-**** *************@*****.***

Hard Skills Soft Skills

Media Writing Time Management

Video Production Customer Service and Satisfaction

Social Media Marketing Written and Oral Communication

Marketing Campaigns Problem Solving

Microsoft Suite Able to adapt easily

In Depth Research Leadership

Experience

05/2016-Present

Del Sol Cantina and Grille, Lewisburg WV- Waitress

●Handle card and cash transactions

●Instill a positive attitude and environment through stressful situations

●Train new employees

●Maintain excellent customer service

08/2019-03/2020

Alderson Broaddus University Admissions Office, Philippi WV- Work Study Employee

●Assist with preparation for admission presentations

●Receive and process student applications

●Make student files

●Answer phone calls and assist with incoming parents and students

08/2018-05/2019

Alderson Broaddus University Marketing Office, Philippi WV- Work Study Employee

●Monitor all social medias for the university

●Photograph and record school events

●File photograph archives

●Assist in graphics

Education

08/2016-05/2020

Alderson Broaddus University, Philippi WV

Mass Communications with an emphasis in Digital Media

Awards and Certifications

Alderson Broaddus University

●Dean’s List

●Safety and First Aid Certification

●Pledge Class President

Del Sol Cantina and Grille

●Food Handlers Certification

Activities

Alderson Broaddus University

Alderson Broaddus Cheer Team – Captain

SAAC Representative

Lambda Sigma Phi – Active Member

Battler Columns Photographer

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