Shivani Patel addmtb@r.postjobfree.com

519-***-****

www.linkedin.com/in/ShivaniPatel00

*** ****** ** *, *******, Ontario

PROFESSIONAL SUMMARY

Passionate recent graduate with extensive experience in project coordination with strong knowledge of business fundamentals and the integration of IT solutions at the project management level.

EDUCATION

WILFRID LAURIER UNIVERSITY, LAZARIDIS SCHOOL OF BUSINESS AND ECONOMICS Brantford, ON

Bachelor of Business Technology Management with CO-OP & Leadership Enhanced Minor October 2019

92 percentile in final semester

Coursework in Project Management, Marketing, Business Strategies, Systems Analysis & Design, Software Development, and Enterprise Architecture

Studies in leadership practices and application: negotiation, decision making, assigning roles, and completing tasks

South Asian Alliance: President & Co Founder

EXPERIENCE

CANADIAN IMPERIAL BANK OF COMMERCE (CIBC) Toronto, ON

IT Project Coordinator (Technology Operations) Sept 2017- April 2018

IT Project Coordinator (Wealth Management Technology) Sept 2018 - Dec 2018

Managed quarterly quality control testing and IT audits for the Wealth Management Technology department

Coordinated with various departments and updated daily IT budgets, expenditures and project plans for CIBC First Caribbean branches

Continuously updated over 50 Gantt charts and created four 100 slide presentation deck for the quarterly CIBC First Caribbean executive board meeting

Monitored and analyzed over 100 change management solutions that lead to minimum disruption to IT services

Assisted in realigning the HR hiring process in order to increase efficiency and transparency by recreating process diagrams, as well as, managing and tracking schedules

Provided support to the Centre of Excellence team through CIBC’s project governance process, and ensuring PMO policies, regulations and procedures were met and documented

MAPLES MOTEL Orillia, ON

Administrator Jan 2012 - Aug 2017

Operated enhance scheduling and Point of Sale system

Resolved customer queries, price adjustments and general maintenance

Accountable for eliminating any booking issues on the ASI Front Desk program

Provided excellent customer service to all patrons in order to ensure customer satisfaction and the quality of their stay

SKILLS

TECHNICAL

HTML, CSS, SQL, UML and the SDLC

Microsoft Project, Microsoft Access, Visio, ServiceNow

CIBC training: Agile methodology

Critical thinking skills

Strong communication and interpersonal skills

Team coordination and leadership skills

LANGUAGES: Gujarati (Fluent Spoken)

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