Business System Analyst

A dynamic professional with 16+ years of experience in IT of which 12 yrs. of work exp in the area of Business Analysis/ System Analysis, Project Operations/delivery, Solution validation in various domains and technologies including Insurance (P&C), Logistic, Banking & Finance( Card & Payment)

BlueChip Competencies:

An accomplished Business Analyst with over 12 years of experience in P&C Insurance (Policy Admin System, Billing and Claims), Logistic and Card & Payment.

Extensive experience in COTS product implementation as Guidewire, Duck Creek technology.

Accredited with fastest deployment of Duckcreek Suite(7.0) of personal line product.

Expert in Duck-Creek PAS/ Billing /Claim (7.0) and Guidewire Policy Center (8.0)/Claim Center (8.0) implementation. Strong experience on Policy Underwriting Rules, Forms/Notices; Billing -Direct Bill, Pages (Screen), Forms, Payment Plans; Claim Letters/Notices.

Strong experience in working with Open Text Exstream (9.5) in integration with Guidewire Claim-Center (8.0) and Guidewire Policy Center (7.0).

Extensive experience in requirements elicitation, gathering and requirements documentation & management in form of BRD, SRS/DRS, Impact/Gap/Feasibility analysis, Traceability matrix, & allied artifacts. Expert in business process analysis and improvement.

Strong exposure on working in fast-paced Agile-Scrum, JAD and Waterfall methodology.

Advanced analytical and project management skills, in-depth knowledge of various phases and methodologies of SDLC.

Expert in working various technical platforms of Insurance domain such as Duck-Creek Billing/ PAS/Claims, Guidewire PC/CC/BC, Mainframe based PAS and Specialty LOB.

Excellent experience in working on Product Development. Strong experience in EBR, SIT and UAT execution, system validation and defect management including interface testing.

Expertise in leading industry requirement mgmt. tools like Caliber RM, iRise, e-Room, TFS, Version One, MS Visio, MS Excel, Requisite Pro, Confluence and Team forge.

Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines.

Excellent time management, communications(written/oral), decision-making, leadership and planning skills with the ability to learn quickly and multi-task in a fast-paced environment.

Technical Proficiency:

Programming Languages

C, C++,

Mark-up Languages

HTML, XML

Operating System

Microsoft Windows 2000/XP, Mainframe

Database

Oracle, PL/SQL

SDLC Methodology

Agile-Scrum, Hybrid Agile, Waterfall

Business Mgmt & Modelling Tools

Rational Rose, MS-Visio, Team Forge, Caliber-RM, e-Room, TFS, Version One, Confluence.

Insurance Product Suite

Duck Creek Suite – PAS/Billing/Claim (7.0), Guidewire

Policy Center(7.0), Guidewire Claim Center (8.0)

Project Management

MSP (Microsoft Project), Requisite Pro, Clarity

Quality Assurance Tools

HP-QC, JIRA, HP-ALM, Team Track

Enterprise Comm. Tools/Platform

Open Text Exstream Dialogue (9.5.x), Intelledox, Sparkpost

Certification:

ITIL V4

CBAP Certification (Appeared)- Successfully completed IIBA training for CBAP

Six Sigma- Black Belt in Progress

AINS- Successfully completed online training. Certification in progress.

PROJECT: Duckcreek Suite Implementation

Client – Trexis Insurance, Franklin TN April’19 – Till Date

Description: Trexis Insurance Corporations founded in 1997. Trexis offer quality auto insurance products at a competitive rate to meet the needs of the customers in nine states including Arkansas, Indiana, Kentucky, Missouri, Ohio, Tennessee, Texas, Virginia, and Georgia. Trexis Insurance is planning to implement Duckcreek suite(PAS/Billing/Claim)(7.0) for Personal Auto Lines.

Role and Responsibilities: - Business Solution Specialist-Policy & Billing

Responsibilities:

Participate in Blue-Print phase to understand the scope of items of project for billing module such as billing functionalities, billing plans, payment processing, forms/reports, billing transactions, payment processing, integrations, print service and evaluate the solution.

Facilitate the requirement elicitation meeting with Business VPs, program lead/SME to discussion the requirements of payment plan and fees, billing forms/reports, payment flow, integration of various interfaces & prepare the user stories and forms/screen mockups accordingly.

Define complexity of Pages, payment plan, interfaces, reports & Billing Form. Prepare pages/forms mockups, Merged field inventory, integration data mapping sheet and user stories for Pages, forms, technical design of interfaces and Non-Functional Requirement.

Prepare the screen mockups, workflow diagram, activity diagram using UML, details requirements specification of interface integration and screen field documents for policy transactions.

Worked with Business VPs to define the user admin features and define the policy & billing roles.

Perform feasibility analysis (POC) of the UI mockup, payment processing workflow with the development team.

Lead the requirement walkthrough and approval session with business leaders to review the user stories and tech specification and get approval.

Works with SMEs and Application architects in the identification of Interfaces of Billing, understand the integration workflow, data Mapping, Request/Response analysis, understand the file structure, prepare the integration workflow using activity diagram, data/field mapping and review the data/field mapping with business SMEs.

Facilitate ‘Show & Tell’ session with business to walkthrough the development progress in sprint.

Testing-SIT/UAT

Worked with QA team in preparation of –Test Plan, Test strategy documents. Provides consultancy to business users in preparing test scenarios/cases and undertakes reviews of test plans to ensure quality delivery.

Participate in SIT, UAT testing from billing side and triage the daily issue with business team. It includes testing of UI functions, user admin validation, data validation, flow of data between policy/billing and claim system & validation of integrated interfaces such as Print service, external collection etc.

Facilitate and lead the meeting with business team to discuss the area of common interest-Policy Transactions, Payment Plans, documentation managements.

Maintain daily requirement status tracker, daily defect tracker, traceability matrix and change request tracker.

Work with Dev/QA team to walkthrough the requirements/changes, system validation and participate in daily query resolution session.

Coordination & Management

Set up the Business Review session with Business VP/Director/SMEs& QA team to walkthrough the deliverables for approval such as user stories, Technical design spec etc.

Arrange and Facilitates- Product Demo session(Show &Tell) and Playback sessions with Business Team and get the deliverables approval.

Works closely with Project Management, providing inputs during project planning and throughout the development life cycle to ensure business objectives are met.

Tools Used

MS-Visio: for the Work-Flow diagram and use cases.

Confluence: Document repository.

JIRA: Manual Testing activities SIT/UAT/CRs

PROJECT: DCT Forms Implementation

Client - Southern Trust, Macon, GA July’18 – Mar’19

Description: Southern Trust had implemented DCT- Policy Admin system and Billing system (6.0) for

Commercial Lines. The project involves implementation of ISO form to the BOP and Auto LOB’s and

Billing changes – Payment Plan and Forms. The project involves analysis of Guidewire policy center for other commercial insurance products and forms and perform feasibility analysis of forms.

Role and Responsibilities: - Business Systems Analyst

Responsibilities:

Works with Senior Underwriters (SMEs), BA Leads in requirements analysis & documentation. It includes preparation of detail requirement specification, Screen mockups, Traceability matrix and transaction flow diagram.

Facilitate meeting with Business program lead/SME/Architecture to walkthrough the product flow diagram, product design and identified the pages (screens) and forms.

Facilitate the underwriting rules session to define complexity of the UW rules, define the hard/soft referrals and field mapping with rating algorithm.

Lead the requirement gathering session for Policy/Billing Pages (Screen), Policy/Billing Forms, UW rules and Non-Functional Requirement.

Worked with Business SME to define the user admin features as define the policy & billing roles.

Initiate and lead ‘Show &Tell’ session to walkthrough the development progression to client.

Define complexity of Billing Pages, Billing Form/Notices/Reports and prepare field inventory. Prepare detail requirement specification for Pages, forms/reports & Non-Functional Requirement.

Facilitate the Integration session with business technical Arch. to define complexity of the interfaces, capture interface requirements – integration workflow, request/response setup, data/field mapping, batch schedule and review the requirements with business team.

The scope of project includes analysis of the govt. circular provided by business team, prepare the analysis report and documents the project scope in the screen field documents and prepare the detail requirement specification.

Participate in technical design phase, provide consultancy to the technical team in designing the policy level coverage and risk level coverage.

Testing-SIT/UAT

Worked with QA team in preparation of –Test Plan, Test strategy documents. Provides consultancy to business users in preparing test scenarios/cases and undertakes reviews of test plans to ensure quality delivery.

Participate in EBR, SIT, UAT testing from billing side and triage the daily issue with business team. It includes testing of UI functions, user validation, data validation, flow of data from policy to billing and claim system and validation of integrated interfaces such as Print service, external collection etc.

Facilitate and lead the meeting with business team to discuss the area of common interest-Policy Transactions, Payment Plans, documentation managements.

Validate the changes and publish the result to Business team in pre-prod environments and proceeds with Prod Deployment after approval.

Project –BC/CC Open Text Exstream (9.5) Solution Imp. June’17 – July’18

Client - American Family Mutual Insurance, Madison, WI

Description: American Family Mutual Insurance (AMFAM) is Fortune 500 Company focuses on

property, casualty, and auto insurance, and offers commercial insurance, life, health, and

homeowners. The project involves implementation of Open-Text Exstream (9.5.x) solution

to the Policy Center and Claim-Center.

Responsibilities:

Work with Business SME’s in defining the scope of Letters and Notices in every sprint.

Facilitate working session with Client SME’s to identify the letters/notices in scope. Review the letters and notices with Business SME’s and get approval.

Create user story and mockup based on SME feedback and initiate approval for the letter mockup and user story after making changes using TFS.

Initiate walkthrough session with development/QA team to walkthrough the user story/mockup to create understanding. Resolves queries of Dev and QA team.

Participate in weekly change review session and understand the new changes and their impact on UI and letters.

Facilitate the Integration session with business technical Arch. to define complexity of the interfaces, capture interface requirements – preparation of integration workflow using activity diagram, data Mapping, Request/Response analysis and review with business team.

Initiate the final approval letter/Notice ie final output approval with the business SME’s and resolves their concerns.

Performing project analysis including Impact Analysis and undergoes Gap analysis against requirements.

Undergoes the Risk analysis, preparation of Risk tracker and manage it regularly.

Testing-SIT/UAT

Worked with QA team in preparation of –Test Plan, Test strategy documents. Provides consultancy to business users in preparing test scenarios/cases and undertakes reviews of test plans to ensure quality delivery.

Facilitate and lead the meeting with business team to discuss the area of common interest-Policy Transactions, Payment Plans, documentation managements.

Perform Early Business Review (EBR) testing and participate in Test case execution, Raise defect and follow up with the development team for defect fixing.

Participate in SIT/UAT testing. It includes testing of UI functions, user validation, data validation, flow of data from policy to billing and claim system and validation of integrated interfaces such as Print service, external collection etc.

Analyze the defects, produce defect analysis report & assign the defects to dev. team.

Resolve the queries/concerns of testing team and Development teams.

Coordination & Management

Facilitate the Requirement gathering meetings with Business SMEs/BAs and Technical Team.

Set up the meeting with Business SMEs, Dev/QA team to walkthrough the deliverables.

Arrange and Facilitates- Product Demo session and Playback sessions with Business Team and get the letter approval.

Works closely with Project Management, providing inputs during project planning and throughout the development life cycle to ensure business objectives are met.

Documentation

Prepare/Modify the various Policy/Claim form and letters to match the compliance issues and document them in form of User Story, Letter Mockups

Tools Used

Open Text Dialogue

MS-Visio: for the Work-Flow diagram and use cases.

TFS: For Manual Testing activities.

Project – TAP/FAMUS-R Upgrade Sept’15 – Apr’17

Client – CNA Insurance, Chicago, IL

Description: CNA is the country's eighth largest commercial insurance writer and the 14th

largest property and Casualty Company with vast number of commercial insurance products.

TAP, FAMUS-R are Mainframe based P&C Policy Admin applications whereas and Renewal is Guidewire based application. The project aims to enhance and update different features/regulation to the commercial lines products. The Project involves mostly changes in Screens, Forms and Letters and Infrastructure related changes.

Role and Responsibilities: Systems Analyst

Works with business SMEs, Delivery teams in defining the scope of a sprint. It includes identification high level business needs, Preparation of Work in Take (WIT) form, Details Requirement Specification, Details Design doc.

Identify the impact on Renewal application -Guidewire Policy Center, TAP and document the changes and send for business approval.

Participate in Impact analysis session; evaluate impact of underwriting rules, rating & all downstream systems like Bureau & Statistical bureau and document the impact in WIT form.

Leading the team in requirement gathering of modules- Screens, Underwriting Rules, Billing and Non-Functional Requirements of Policy Center and TAP application.

Works with architects/development teams in identification of impacted database tables, Interfaces. Documents the Interface Requirements and prepare the data/field mapping sheet.

Facilitate the Integration session with business technical Arch. to define complexity of the interfaces, capture interface requirements – preparation of integration workflow using activity diagram, database/field Mapping, Request/Response analysis and review with business team.

Prepare the function flow of application; prepare the Screen Mockups & all allied screens as required.

Utilizes modeling techniques (business process, data) to discover & clarify the functional and data requirement using workflow/sequence diagram.

Perform EBR and participate in SIT, UAT execution. Prepare defect report and shared with business SMEs.

Testing-SIT/UAT

Participate in EBR, SIT, UAT testing from billing side and triage the daily issue with business team. It includes testing of UI functions, user validation, data validation, flow of data from policy to billing and claim system and validation of integrated interfaces such as Print service, external collection etc.

Analyze the defects, produce defect analysis report & assign the defects to dev. team.

Coordinate with the Client team in UAT phase and get the entire defect resolved if any.

Coordination & Management

Facilitate the Requirement gathering meetings with Business SMEs/BAs and Technical Team.

Set up the meeting with Business SMEs, Dev/QA team to walkthrough the deliverables.

Arrange and Facilitates- Product Demo session and Playback sessions with Business Team and walkthrough the changes made in the Screes and Letters/Notices and get approval from business.

Works closely with Project Management, providing inputs during project planning and throughout the development life cycle to ensure business objectives are met.

Documentation

Prepare/Modify the various Policy/Claim form and letters to match the compliance issues and document them in form of User Story, Letter Mockups

Technology Used

Guidewire Policy Center (Renewal), TAP(Main Frame- NB)

SharePoint Repository

MS-Visio: for the Work-Flow diagram and use cases.

TFS: For Manual Testing activities.

Project – DCT Package Policy Implementation (DCT 6.0) Sept’14 – Aug’15

Client – West Bend Mutual Insurance, West Bend, WI

Description: The project involves implementation of Duck-Creek technology for PAS and Billing module (6.0) in P & C insurance. The product in scope for this project is a Package policy for homeowners. The core areas worked are- Pages and Forms, Underwriting rules, Interfaces.

Role and Responsibilities: Systems Analyst

Works with Underwriter Managers (SMEs), BA Leads & Delivery teams in requirements analysis & documentation. It includes preparation of DCT specific detail requirement specification (DRS), Screen field design doc, and Preparation of Process flow diagram.

Participate in the underwriting rules session and rating requirement gathering and mapped the UW rules with the screen fields requirements.

Works with SMEs and Application architects in identification of Interfaces, capture the Interface Requirements and map the same requirements with functional requirement specifications.

Utilizes modeling techniques (UML) to discover & prepare the process flow diagram of all identifies transactions.

Preparation of Traceability matrix and update the traceability matrix with the progress of project.

Participate in test planning phase and contribute in Test strategy, providing assistance on prioritization of testing activity in support of identified risks in project schedules or test scenarios.

Participate in Test case execution, generate defect report and triage the defects.

Testing-SIT/UAT

Worked with QA team in preparation of –Test Plan, Test strategy documents. Provides consultancy to business users in preparing test scenarios/cases and undertakes reviews of test plans to ensure quality delivery.

Facilitate and lead the meeting with business team to discuss the area of common interest-Policy Transactions, Payment Plans, documentation managements.

Perform Early Business Review (EBR) testing and participate in Test case execution, Raise defect and follow up with the development team for defect fixing.

Participate in SIT/UAT testing. It includes testing of UI functions, user validation, data validation, flow of data from policy to billing and claim system and validation of integrated interfaces such as Print service, external collection etc.

Analyze the defects, produce defect analysis report & assign the defects to dev. team.

Resolve the queries/concerns of testing team and Development teams.

Project – DCT Package Policy Implementation (DCT 5.0) Oct’12 – Aug’14

Client – Zurich Insurance- UK Region

Description: Zurich organized into three core business segments: General Insurance, Global Life and Farmers with a wide range of products and services for individuals, small businesses, and mid-sized and large companies, including multinational corporations. The project consists of implementation of Duck-Creek technology for Policy Admin system for identified SME products- Commercial Car and Vehicle, Shop and Family.

Role & Responsibilities: DCT Systems Analyst

It involves working with business team in gathering the requirement & documents inline of Agile methodology. The documentation involves preparation of Detail requirement Spec.(DRS), Screen Field Design docs (SFDD), Underwriting Rules Spec and application work-flow diagram.

Works with architects/development teams in preparation of application design and documentation. Participate in application POC and ‘Show & Tell’ session of products.

Expertise in preparation of Mockups and all allied screens using requirement management tools like MS-Paint and MS-Excel.

Worked on Policy Admin Systems for products- Commercial Car and Vehicle, Shop & Family.

Interact with QA team in preparation of Test strategy and planning and participate in test cases execution in SIT. Publish Test report daily and shared with Stakeholders.

Leading the team in requirement gathering of modules- Pages, Underwriting Rules, Non-Functional Requirement.

Works with business and delivery teams in ‘show and tell’ session to and evaluate business objectives and supporting business case.

Project – Fedex Lite/ISHIP Implementation May’11 – Sep’12

Client – Fedex Corporation

Description: FedEx i.e. Federal Express Corporation is the leader in reliable shipping between world markets. The project involves implementation of solution for the shipment below 68 kg.

Role & Responsibilities: Systems Analyst

Works with Business SME’s to understand the Product-ISHIP, participate in requirements gathering and elicitation session. Prepare the Wireframe/Protoype of product.

Documents the requirements in form of high-level business needs, Business requirement docs (BRS), and System Requirement docs (SRS), conceptual design.

Facilitates meetings with the business stakeholders in requirement analysis and walkthrough of all documents and get the approvals to the requirements.

Participate in the SIT/UAT testing, produce the Defect Report to share with project stakeholders.

Client: AMEX, Pune, India

Project: Enterprise Middleware Infrastructure Feb’06 - March’11

Description: American Express (Amex) is Global financial service company that derived its business from Credit Card, Charge Card, travelers Card etc. The EMI team is responsible for successful delivery of the messages, without any data loss. The development work involved is in defining, developing and implementing plug-and-play components that are then deployed and used by various application teams.

Role & Responsibilities: Business Systems Analyst

Responsible for working with the business IT and Marketing team to determine and document business needs and requirements in the form of BRS and SRS on large, moderately complex projects and programs.

Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively using UML modeling techniques as Hologram diagram

Participate in SIT and UAT testing and publish the report.

Organize the Onsite/Offshore PM call for the latest update/improvement in the project in multivendor Global delivery model.

Experiences Summary

#

Employer

Role

Year

Domain

1

NIIT Technologies

Business Solution Specialist

April’19 till date

Insurance

2

HTC Global Services

Business Systems Analyst

July’18-Apr’19

Insurance

3

Capgemini America Ltd

Senior Consultant

Aug’15-Jul-18

Insurance

4

Syntel Consulting Inc

Lead Business Analyst

Apr’11-June’15

Insurance, Banking, Logistic

5

Infosys Ltd

Process Specialist

Feb’06-Mar’11

Banking

6

Prism Consultant

Software Engineer

Spe’03-Jan’06

ERP

Personal Details

Name: Ranjit B Nikam

Address: 4867 Ashford Dunwoody Rd, Atlanta, GA, 30338

Passport: K6363008

Visa Status- H1 B visa valid till April 2021

Contact:

oMobile - +1-201-***-****

oEmail – addms9@r.postjobfree.com

Educational Qualification:

Master of Science (I.T.) -Periyar University (June 2015)

Bachelor of Science (Physics) – North Maharashtra University (July 1998)

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