Shivanie Bulet

* ******** **

Waterdown, ON

L*B 0V1

June 4th 2020

To whom it may concern,

I am writing to express my interest in a Bilingual Case Manager position with Bayshore Healthcare. I am an International Medical Graduate with a very strong customer service/management background.

My attached resume will demonstrate that I have a history of success handling challenging work in environments that foster both intellectual and personal growth. I believe that a position in a Bilingual Case Manager position with Bayshore Healthcare would be an excellent fit for my career aspirations because of its focus on strengthening relationships with its customers and promotion of Bayshore Healthcare core values in patient/customer experience. Also, I want to be a part of the movement involving the future of healthcare.

I have a strong background in Customer service management, I have helped my father manage his transport company for over 15 years now and worked with Bank of Montreal as a Senior Customer Service agent tackling management tasks such as dispute resolution, resolving conflicts, training agents in providing excellent customer service, coaching sessions\manage challenging situations and have strong resolutions skills in addition to my medical degree where I have gained knowledge in patient relations within a hospital setting I can work independently, collaboratively and under minimal supervision. Also, I am perfectly bilingual in French and English (Spoken and written).

Key points of my background and associated competencies include the following:

Exceptional communications skills and innovation augmented with a profound knowledge of healthcare.

Strong leadership abilities paired with a positive attitude to build strong relationships and great interpersonal skills.

Breadth of knowledge through academic studies including public health, medicine, microbiology, epidemiology, anatomy, physiology, management and sciences give me a solid foundation to provide both qualitative and quantitative analytical skills in clinical medicine.

I am most interested in a full-time Bilingual Case Manager position with Bayshore Healthcare. Please find attached a copy of my resume, for additional details about my experience and qualifications. My resume is a testimony to my academic competence and my previous work experience pertinent to this opportunity. I would appreciate the chance to discuss my application for a Bilingual Case Manager position further and I look forward to hearing from you. Thank you in advance for your time and consideration.

Sincerely,

Shivanie Bulet

514-***-****

Shivanie Bulet

3 Humphrey St, Waterdown, ON, L8B 0V1

Tel.: 514-***-**** Email: addmrc@r.postjobfree.com

EDUCATION:

April 2020

Walden University Online

• Master’s Public Health

September 2013 – December 2018

USAT, School of Medicine, Montserrat

•Doctor of Medicine, December 2018

PERSONAL INFORMATION:

Spoken/written languages: French/English

SKILLS:

Strong analyzing skills, strong resolution skills, excellent communication skills, strong customer service/sales ethics, passionate about medicine and pharmaceuticals, punctual, excellent computer skills, tech savvy

PROFESSONAL EXPERIENCE:

May 2018 – Present

January 2017 – December 2018

Medcare Clinics

Clinical Rotations/Physician assistant

Completed 6 weeks of clinical clerkship in Pediatrics where I rotated between 3 offices interacting with the patients age ranging from 2 weeks to 18 years old across varying demographics. Honing my skills of patient interactions and history taking. Participated in group presentations and case reports among peers.

Completed 4 weeks of clinical rotations in Orthopedics, becoming aware of the various degrees of treatment and management in patient care, pre/post-operatively. Assisted in surgeries and patient presentations with the attending. Participated in formal and informal presentations at rounds with frequent questions and answer sessions between the attending.

Completed 8 weeks of clinical clerkship in Obstetrics and Gynecology where mandatory interactive patient care and management further honed my practical and clinical history taking skills.

Engaged in group presentations and peer interactions and discussions.

Completed clinical clerkship in Family Medicine (6 weeks), Psychiatry (6 weeks), Internal Medicine (12 weeks), General Surgery (8 weeks), Surgical Sub-Specialty in Anesthesia (4weeks), Intensive Care/Pulmonology (4 weeks) and Emergency Medicine (4 weeks), Radiology (4 weeks), Pathology and Microbiology (4 weeks), Endocrinology (4 weeks)

Honed practical and procedural skills through hands on patient care and management.

Engaged in formal and informal presentations throughout the various specialties and group discussions, further honing my communication and organization skills.

May 2014 - August 2014

USAT, School of Medicine

Clinical Rotations - Student

Reviewed Cases and history from patients in all aspects of the following rotations as well as present patients with their possible diagnosis and treatment or treatment options

Rotated between specialties- Surgery, General Practitioner, Pediatrics, Psychiatry, Gynecology, Orthopedics and Pain Management

Assisted in the Health Clinic with History taking and logging patient records and files and presenting patients with their current visit and/or any other medical problems

June 2011 – August 2014

BMO MasterCard

Senior Customer service agent/Trainer

Sought, recognized and acted upon opportunities to expand customer relationships.

Trained other agents on customer service ethics, values and sales.

Answered inquiries and provided accurate information about MasterCard products.

Responded to information requests and followed established protocols.

Resolved escalating issues as required.

Processed client service requests and administrative requests according to established procedures and policies, and submits as required for approval.

Analyzed data and information to provide insights and recommendations.

Supported change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Examined all official documents in advance of completing required forms to ensure appropriate authorization is available and follows established guidelines and procedures.

Performed defined policy administration tasks and submits for approval as required.

Supported the development of tools and delivery of training focused on delivering business

Integrated information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

Followed established procedures in all communications with clients – by phone, e-mail or written – to ensure that compliance requirements are met for all scenarios. Created and maintained computer records on all systems to ensure accuracy of client information. Recommended workflow improvements to deliver a more efficient operation.

Completed complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyzed issues and determined next steps.

ACTIVITIES

American Medical Student Association (AMSA), USAT, School of Medicine

President, USAT Chapter, January 2014-May 2014

Planned and organized blood drives, Health fairs and clinics for aiding in good community health in different parts of the island; by linking with different organizations, obtaining and maintaining good relations for our successors, planned and organized transportation to and from venues established for community clinics and health fairs

Planned and organized our AMSA Bonfire Barbeque for welcoming new students, cooked and organized a Jamaican Jerk cuisine on the beach and arranged transportation to and from the venue for all students and faculty who attended

USAT, School of Medicine, Monserrat

USAT Student Association “Taste of USAT”, March 2014

Master of Ceremonies

Planned and organized as a team effort between the Spartan Students Association (SSA) and AMSA; a multi-cultural event where all students and faculty participate in bringing their different ethnic background and foods to one table, organized the scheduled events and hosted and entertained the audience between each performance and dinner

USAT, School of Medicine, Monserrat - Graduation Ceremony Committee

Co-Chairman

Recognized for my leadership abilities I was given the responsibility of planning and managing the modest budget for the 2013 school leaving ceremony (accommodation, catering and formalities) for 100+ participants inclusive of faculty, students, family and friends.

Academic Awards

REFERENCES

Available upon request.

Contact this candidate