Customer Service Representative
Resume:
Nicola Wright
Wappinger Falls NY 12590
*************@*****.***
Employment Contax360 -2014-2018
Collection\Telesales Manager
Multitasked managing both the Collection and Telesales telecommunication bills.
Managing my agents and Supervisor quality
Holding collaborations Meetings with clients and agents
Managing the payroll Aspect for my Supervisor and Agents
ACS Axerox Company 2008-2014
Customer service Representative\Collector
Multitasked Servicing Auto loans and student Loans taking in both in and outbound Calls.
Assist Customers with account queries as well as making payments.
Quickly and effectively solve customer challenges.
Maintain quality control/ Satisfactions.
Courts Jamaica Limited 2007-2008
Worked as a Credit Officer
Did Reference Checks
Researched credit history to determine eligibility
Tympana Limited 2006-2007
Worked as a collector.
Worked both Inbound and Outbound Calls.
Alliance One
Customer Service \Collection 2006
Education Montego Bay Community Colleague
Degree Bs Management
The Computer Centre-Certificate Curses
Microsoft Word, Excel
Graphic Design
Internet
Knockalva Technical High
CXC-General
English Language-2
Mathamatics-2
Social Studies-3
Agricultural Science-3
History-2
Geography-3
Refrences Ms Leonie Grant
Lay Pastor
Farm Heights Church of God
Ms. Crooks
Teacher
Knockalva Technical High School
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