Nicola Wright

** ******** ** *** *

Wappinger Falls NY 12590

646-***-****

addmnr@r.postjobfree.com

Employment Contax360 -2014-2018

Collection\Telesales Manager

Multitasked managing both the Collection and Telesales telecommunication bills.

Managing my agents and Supervisor quality

Holding collaborations Meetings with clients and agents

Managing the payroll Aspect for my Supervisor and Agents

ACS Axerox Company 2008-2014

Customer service Representative\Collector

Multitasked Servicing Auto loans and student Loans taking in both in and outbound Calls.

Assist Customers with account queries as well as making payments.

Quickly and effectively solve customer challenges.

Maintain quality control/ Satisfactions.

Courts Jamaica Limited 2007-2008

Worked as a Credit Officer

Did Reference Checks

Researched credit history to determine eligibility

Tympana Limited 2006-2007

Worked as a collector.

Worked both Inbound and Outbound Calls.

Alliance One

Customer Service \Collection 2006

Education Montego Bay Community Colleague

Degree Bs Management

The Computer Centre-Certificate Curses

Microsoft Word, Excel

Graphic Design

Internet

Knockalva Technical High

CXC-General

English Language-2

Mathamatics-2

Social Studies-3

Agricultural Science-3

History-2

Geography-3

Refrences Ms Leonie Grant

Lay Pastor

Farm Heights Church of God

876-***-****

Ms. Crooks

Teacher

Knockalva Technical High School

976-***-****

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