BRIAN CROM

*** *. **** **. **** Allis, WI ***** 414-***-****

addmmu@r.postjobfree.com

OBJECTIVE

Self-Motivated, energetic professional With the Ability to Work in a Fast paced environment with a Team and/or independently looking for a career position with many challenges and growth potential.

EXPERIENCE

March 2018 – Present AT&T Inside Sales & Service

Brookfield, WI AMO Office – Strategic Account Executive

Achievements

Integral component of new Account Management Office Strategic Account Executive Team in Brookfield WI, previously based out of Arlington Heights, IL

Subject matter expert for Direct TV sales for AMO Sales Team

Coordinated Sales Team consisting of myself and 4 outside Acquisition Partner Sellers to manage and maintain shared module space for 350 customer accounts

Coordinated and Conducted conference call with onsite Acquisition Partner Seller and customer to position and obtain signed contract for customer centric advanced solution

Responsibilities

Module Managed group of 350 medium to large customer accounts

Attained 100% of sales target 1st three months in new position

Coordinated Direct TV sales training meeting with Direct TV representative and Account Management Teams in Brookfield, WI and Arlington Heights, IL via facetime video

May 2007 – March 2018 AT&T Inside Sales & Service Waukesha, WI Customer Service Representative

Achievements

Developed and rolled out companywide culture change focusing on Solution based sales training resulting in true customer specific service which was expanded Organization wide

Created efficiencies in Wireless Sales Organization by developing process to report ordering system errors through company intranet decreasing time for order corrections by 20%

Implemented wireless expedite process by creating direct line to equipment group to investigate and eliminate discrepancies in equipment handling process

Aided in development of fraud process that caught and eliminated fraudulent activity up to 85% eliminating company losses

Responsibilities

Work with small businesses to develop successful Mobile Solutions

Helped businesses understand billing questions while strengthening their relationship with AT&T

Conducted Wireless training for AT&T Majors Accounts Reps

Coached representatives to success by reinforcing overcoming objections, positioning and packaging

January 2002 – May 2007 AT&T Majors Accounts Waukesha, WI Majors Account Representative/Service Leader

Achievements

Conducted training sessions with 40-45 employees on process initiation to efficiently streamline customer experience

Facilitated Product training sessions for 40-45 employees

Achieved 131.6% yearly Revenue Attainment

Responsibilities

Worked with small businesses to develop successful needs based telecommunication plans while minimizing monthly costs

Helped businesses understand billing questions while strengthening their relationship with AT&T

Responsible for helping customers maintain and establish complex services, such as Centrex, PBX, Direct Inward Dial, direct outward dial telecom systems, point to point alarm circuits (designed and non-designed) and channelized T-1 Data line systems

Identified and peer coached specific representatives to meet and exceed objectives by overcoming objections, positioning and bundling

Conducted motivational and training huddles to increase sales results

October 1999 – January 2002 The Kinsa Group Franklin, WI Executive Search Consultant

Responsibilities

partnered with medium to large businesses to develop profile of the ideal candidate to fill executive level openings

Developed successful lines of communication when interviewing, screening and placing potential candidates

Utilized Out-Bound Telemarketing techniques into competing companies to find ideal candidates to fill positions

Co-Created Online Database for cataloging and searching contacted candidates

September 1997 – October 1999 Menards, Inc. Oak Creek, WI Electrical & Hardware Department Manager

Responsibilities

• Managed, trained, motivated, directed, and evaluated up to 21 Full & Part time employees • Maintained records and documentation pertaining to workforce including disciplinary and release situations

• Worked with law enforcement agents on loss related cases

EDUCATION

1991-2006 Marian University Fond du Lac, WI

Majoring in Business Management & Biological Science 128 Credit Hours Completed

2007 Electronics Technicians Association Int’l Milwaukee, WI

Certified Computer Service Technician

Certified Voice of Internet Protocol Technician

Computer Skills

Microsoft Office (Word, Excel, & PowerPoint)

Phoenix Cellular ordering system (AT&T Mobility)

Telegence/ESON/ASON/Execustar/BOSS/SORD/Billing Inquiry – Ordering and Billing Systems

SKILLS AND STRENGTHS

Strong Leadership Skills

Excellent Communication and Interpersonal Skills

Excellent Customer relations skills

Self-Motivated With the Ability to Work in a Fast paced call center environment with a Team and/or Independently

Strong Analytical, Problem Solving and Multi-Tasking Capabilities

Volunteer Activities

Giving Back – Avid contributor to AT&T corporate wide United Way Campaign

Teacher at Our Lady of Lourdes church Generations in Faith Together program for 7th & 8th grade students

Head Coach of U14 New Berlin “Storm“ soccer team

Captain of summer volleyball team

Phi Sigma Kappa Fraternity founding member Marian University

Contact this candidate