Medical Assistant Manager
Resume:
Ilham Essaoui
** ******* *****, ********, ** ****2
******@*****.***
CERTIFIED MEDICAL ASSISTANT
Offering over 900 hours of clinical and administrative training as well as externship experience
Trilingual Arabic, French, English
EDUCATION / TRAINING
PORTER AND CHESTER INSTITUTE Westborough, MA
Medical Assisting 4/2013 – 1/2014
ANATOMY
Reproductive and Endocrine systems
Heart, Lymphatic, and Respiratory systems
Skeletal, Muscular, and Digestive systems
Circulatory and Urinary systems
.
CLINICAL PROCEDURES
Diagnostic Imaging; classify and control microorganisms including medical asepsis and sterilization.
Vital signs and charting including Electronic Medical Records (EMR) and Electrocardiography.
Health histories, physical/specialty exam assistance, and physical therapy.
Intro to the laboratory, lab safety, and specialty lab testing; instruction in phlebotomy.
ADMINISTRATIVE MEDICAL ASSISTING / TERMINOLOGY
Billing and Coding; issues of legal concepts; human behavior and perceptual psychology theory.
Medical records, scheduling, telephone techniques, patient reception, and relationship building.
Build, define, and apply terms describing diseases, treatment modalities, and diagnostic procedures.
EXTERNSHIP – 180 Hours
Mahmud Humaira, M.D. (Nephrology and Hypertension) Marlboro, MA
Greeted and escorted patients into exam room; assisted with disrobing when needed.
Took and recorded vital signs including: blood pressure, weight, and pulse/ox. Performed urinalysis.
Reviewed and updated medical history and medications.
Answered incoming calls, took messages, scheduled appointments, sent and requested labs, and updated electronic medical records.
CPR/BLS Certified – Healthcare Provider Level
ESIAC (Ecole Speciale Internationale de l'Action Commerciale) Casablanca, Morocco
Merchandising/Logistiques Certificat 2006 – 2007
ESI (Ecole Speciale d'Informatique) Casablanca, Morocco
Programming/Networking Degree 1997 – 2000
WORK HISTORY
Randstad
Call center Westborough, MA
06/2014 to 09/2014
Answering phone calls
Selling product
Assisting customer
Panera Bread Wayland, MA
Sale Associate 3/2013 to 12/2013
provided superior customer service to all restaurant patrons.
Prepared sandwiches, salads, and beverages with a focus on quality.
Promoted new menu items and answered questions regarding menu ingredients.
Transtissir (International Import-Export Enterprise) Casablanca, Morocco
Manager 2000-2012
Organized and registered forms in order to import goods for customs purposes.
Set up software and performed network function.
Managed accounting including account payable and account receivable.
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