RESUME

SANKET SURESH SALI.

**/****, ******** *****

Haware City,Ghodbandar Road

Thane West - 400615

Maharashtra, India

Mob: 887-***-****

Email: addmh3@r.postjobfree.com

Career Objectives

Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as key player in challenging & Creative environment.

Educational Qualification

B.com from Mumbai University.

Professional Qualification Certification Completed

Completed Hardware and networking Diploma course from IDEAL INSTITUTE.

Completed MCITP 2012 Course from Nettech India Institute.

Completed SCCM 2012 from Make Me IT Expert SCCM LAB.

Certification Completed

410 - Installing and Configuring Windows Server 2012

Experience Summary

3i Infotech Consultancy Services Ltd (16th May 2014 to till Date):-

I am working with 3i Infotech Consultancy Services Ltd as a Senior Engineer at client side - First data India Pvt Ltd in Thane.

Below are the Job responsibilities at this site:

Supports over 1000 Desktop, Laptop & Thin Client including brand like IBM, HP, and Lenovo.

Providing Support to OS like win vista, Win 7,Win8 & Win10

Providing Support to thin client/VM Ware Clients.

Solving Mail Clients Problem like MS Outlook ( End User Support)

Configuring Exchange Mails in user Device.

Installing and troubleshooting in Network Printer.

Installation & configuration of software’s like MS Office, VPN and Symantec Antivirus etc.

Providing Remote support to users by using SCCM Remote and RDP.

Troubleshooting the Laptop’s & Desktop Problem & logged call with vendors.

Taking follow up for the Onboarding & Off-boarding process & helping Asset Manager to maintain/track IT assets.

Creation of New User Domain ID through Active Directory also unlocks & reset the users Password.

Creating Email ID, Share Mail Box & Distribution Group through exchange Server2013

Creation of Share folder & Manage share Permission on file server.

Taking back up on File server through Symantec Backup 2012 Software.

Restored deleted/Missing files/folders from Backup Tapes.

Working knowledge of an ITSM tool such as Remedy, to manage incidents, problems and submit change requests

Strong analytical and problem-solving skills

Aware about below Technology.

VM Ware

i)Installation & configuration of ESXI host & Center Server

ii)Creation and Managing Virtual Machines

iii)Performing Snapshots & Cloning

iv)Creation of Templates from VM’s, deploy VM’s from templates and allocate resources

v)Migration of Virtual Machines using V-Motion

vi)Creation Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS)

SCCM

i)Installation, configuration and implementation of SCCM 2012 site server and site system roles for different clients.

ii)Performing testing activity on LAB infrastructure of various SCCM operations before changing/implementing it in production environment.

iii)Deploy custom Software packages or application through SCCM 2012 System as per the customer’s requirement and business needs.

iv)Troubleshooting and repairing the machines having SCCM client issues.

v)Generate and provide various reports on environment status, Patch and Software deployment status, Compliance status, and Hardware and Software inventory.

vi)Worked on OSD related issues.

OMNITECH INFOSOLUTIONS LIMITED (20st June 2012 to Jan 2014):-

I worked with Omnitech Infosolutions Limited as a Service Delivery Engineer

At Star India PVT LTD. Site (Lower Parel).

Below are the Job responsibilities at this site:

Supports over 700 Desktop and Laptop including brand like IBM, HP, and Lenovo.

Providing Support to OS like win XP, win vista, Win 7 & MAC.

Solving Mail Clients Problem like Ms Outlook ( End User Support)

Configuring Exchange Mails in IPAD, IPHONE, Blackberry, and Samsung & HTC.

OS upgradation & troubleshooting on IPAD, IPHONE, Blackberry (BES Service), and smart phones.

Installing and troubleshooting in Network Printer.

Configuration of mails on MAC Book.

User ID creation, password unlock & reset in Active Directory.

Providing Remote to use by using Desktop Connection, and Microsoft Lync, Team Viewer/AMMYY Admin software.

Installation & configuration of software’s like SAP, CITRIX, VPN and McAfee Antivirus etc.

Providing L1 Support to Network.

Providing support to high level users.

Co-ordinate with Jr. Desktop Executives on escalated calls.

Monitoring the volume of Incidents, Incident resolution, pending Incidents, Complaints and escalations.

Troubleshooting the Laptop’s & Desktop Problem & logged call with vendors.

Intigrar (1st June 2011 to 30th Nov 2011):-

(Having only offer letter which has received through email.)

I worked with Intigrar as a Customer Support Engineer.

Below are the Job responsibilities at this site:

Installation, troubleshooting and recovery of Operating Systems like Windows 2000 prof, Windows XP prof, Windows Vista, Windows 7.

Installation and troubleshooting of Various Software packages, Drivers, Patches & Antivirus Package including Microsoft products. Problem solving using remote access s/w utility (Windows NetMeeting).

Providing on-line (telephonic) technical support for the clients.

Configuration and Solving Mail Problem of Ms Outlook (End User Support)

Installation of software’s like Auto CAD, SAP.

CMS Info systems Pvt. Ltd. (1st December 2007 to 31st May 2011):

I worked with CMS Info systems Pvt. Ltd from 1st December 2007 to 31st May 2011 as a Junior Customer Engineer. My main area of experience is AMC support in Computer Hardware & Network. I am appointed at Reliance Industries Ltd (Nagothane Manufacturing Division) site.

Below are the Job responsibilities at this site:

Supports over 1200+ Computers including brand like IBM, HP, Compaq, Datamini, and Wipro etc.

Installation and troubleshooting Over 300+ printers like dot matrix, desk jet, laser jet etc; scanners, web cameras, tape drives and gave first level support to servers and network.

Installation, troubleshooting and recovery of Operating Systems like Windows 2000 prof, Windows XP prof, Windows Vista, Windows 7.

Installation and troubleshooting of Symantec Endpoint Protection Antivirus.

Installation and troubleshooting of Various Software packages, Drivers, Patches & Antivirus Package including Microsoft products. Problem solving using remote access s/w utility (Windows NetMeeting).

Providing on-line (telephonic) technical support for the clients.

Keeping the track of AMC and routine services.

Installation and configuration of SAP, IP21,MS-Outlook.

Asset Management & Helpdesk Activities (Call Analysis, Pending Call Report, Performance

Report, Monthly call report generation etc.)

IDEAL Institute (10 June 2006 to 25st November 2007):

I worked with Ideal Institute as a Desktop Engineer.

Installation and troubleshoot of OS like Windows 2000 and Windows XP

Installation software like MS office, Win Zip, Win RAR, VLC

Providing Remote Location support as per Requirement

Installation and troubleshooting in printers like dot matrix, desk jet, laser jet.

Operating Systems: Microsoft’s (Win Vista, Win7, Win 8, Win Server 2008, Win Server 2012)

Achievement

Got Excellency Award.

Other Activities

Listing music and participation in Sports.

Personal Profile

Date of Birth : 23rd June 1985

Sex : Male

Nationality : Indian

Marital Status : Married

Passport No : M7977167

Skype ID : addmh3@r.postjobfree.com

Permanent Address : At: - Ambewadi (Samarth Nagar), Post: - Kolad,

Tal: - Roha, Dist: - Raigad State: - Maharashtra.

Pin: - 402304

I hereby declare that all the statement made in the above Resume is correct.

Date: Signature

Place: Thane (Sanket S Sali)

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