Manager Assistant
Resume:
ELANGOVAN. T
*/**,*********** *****,*********, : +91-740*******. Chennai-600089 : addmfm@r.postjobfree.com
Professional Summary:
Customer-oriented and service-minded Food and Beverage Manager with 13 years of experience overseeing restaurant operations. Especially adept at enforcing sanitary regulations, ensuring the quality of all food and beverage items offered and training staff in proper food handling and presentation techniques. Firm commitment to optimizing profits while creating a friendly, efficient atmosphere for customers.
Skills:
Budget preparation and cost analysis.
Event planning, marketing, and sales.
Excellent communication skills, including written and speaking.
Independent leader with strong mentoring, supervisory, and motivational abilities.
Keen eye toward concept development and implementation.
Exceptional service-minded people skills.
Proficient in database, word processing, and SAP software for all areas of hospitality marketing and management.
Adaptability in high-stress environments with ability to maintain composure and high level of professionalism.
Work Experience:
Facility Admin Manager
(A10 Networks India Pvt Ltd Chennai) September 01st -2019 to Till Date
Supervising day-to-day operations of the administrative department and staff members
Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained
Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
Booking and arranging travel, transport and accommodation.
collating and filing expenses.
Monitored and scheduled the servicing and maintenance of HVAC, lighting, and other systems
Responsible for implementation of all health and life-safety programs.
Negotiated all subleases for vacant locations
Authorized vendor contracts for services such as plumbing, mechanical, electrical and supplies.
Hotel General Manager Training Program:
Lemon tree Hotels Guindy Chennai – From March 2018 – April 2019.
The Above training program learned about the entire department.
Managed day-to-day hotel operations and functions.
Oversaw individual department managers to ensure adherence to company policy and procedure.
Increased guest satisfaction, cleanliness, quality of maintenance, and breakfast service.
Oversee all hotel activities, including hiring and firing, supervising employees, and training staff.
Personally and successfully handled all arrangements for high profile guests that earned publicity for the club.
Developed, implemented and sustained aggressive solicitation program focusing on increasing business.
Forecasted daily, weekly and monthly to accomplish budgeted revenues.
Analyzed monthly P&L with detailed critique.
Directed and coordinated the food & beverage operations. Banquet space and four outlets: Dining room, bar lounge, and coffee shop.
Marketing for hotel events.
Leadership of Executive Team: F&B, Human Resources, Engineering, Finance, Operations and Sales Directors. Management of over 140 line level employees
Work Experience:
Assistant Food and Beverage Manager September 01st-2016 – August 31st -2019
(Lemon tree Hotel, Guindy)
Interacts with management of other department within areas of responsibility and develops solid working relationships with them
Participates in training and development programs to improve personal or departmental standards liaising with the Training Manager
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Work with sales to manage the development of new products and services
Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals
Assist in drink and food menu development
Provides proper training and development for employees
Create and maintain good working relations with suppliers, negotiate terms of business and costs to the benefit of the hotel
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
Inform management promptly of any work-related problems or guest complaints
Assistant Restaurant Manager
(Wang’s Kitchen) August 2013- October-2014.
Provide on-going training and refinement for existing staff.
Be a motivating leader to staff to constantly improve and exceed customer expectations.
Learn all ordering and inventory systems.
Ensure proper food quality and presentation at all times.
Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
Responsible for assigned shift, assisting in overall management.
Follow up on established training steps.
Order daily supplies.
Stay on the floor during peak hours.
Supervisor
(The Rain tree Hotels) August 2008-August -2013.
Directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfactions of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and services standards were consistently met.
Minimized loss misuse of equipment through proper restaurant supervision and staff training.
Developed and maintained exceptional customer services standards.
Performed checkouts of services and bartenders to ensure that all tickets were accounting for.
Savera Hotel Waiter August 2006 August -2008.
Greeted new customers and escorted them to their tables.
Presented menus and answered questions about the cuisine, making recommendations upon request.
Recommended wines and other drinks to customers.
Wrote customers’ orders and conveyed to kitchen staff.
Took orders from customers and served food, drinks and deserts.
Served specialty dishes to customers at tables as required.
Checked to ensure that customers are enjoying their meals – took action to correct any issues, as needed.
Prepared bill/receipts and collected payment from customers.
Cleaned tables and other areas as needed, after clients departed.
Professional Training:
Trained in Hotel ABU PALACE Chennai. From 8th Nov 2005 – Dec 8th 2005.
Trained in Hotel PENTAGON – Mangalore. From 10th July2006 – Dec 10th 2006.
Education:
Educational Qualification : Food & Beverage Service
(Sri Madura Catering College Karur)
: B.B.A (Madurai Kama ajar University)
Personal Details:
Father’s Name : Mr.Thanagvel
Date of Birth : 28.01.1988
Permanent Address : 21/8, Valluvar Nagar, Punjai Pugalur North,
Velayutham Palayam (P.O) Karur – (D.T.)
Nationality & Religion : Indian & Hindu
Marital Status : Married
Languages Known : English & Hindi & Tamil
Passport Details:
Passport Number : H5506123
Date of Issue : 29.06.2009
Date of Expiry : 28.06.2019
Place of issue : Tiruchirappalli
PLACE: Chennai Yours Faithfully
DATE: ELANGOVAN .T
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