Social Worker

*** ******** **** *** ***, San Antonio, Texas ****2 414-***-**** : ************@*****.***

SUSAN FLANNER

Professional Summary

Goal oriented and high performance health care social worker offering extensive background in medium to large hospital systems. Conducted research and implemented procedures to maximize patient and next of kin satisfaction and optimal psychosocial adjustment. Exemplifies ability to multi task and prioritize in a rapidly changing environment. Possesses strong analytical skills and superior ability to develop trust and rapport with diverse populations. Exceptional multidisciplinary team player and received numerous awards for superior achievements in these areas. Consistently maintains strong, professional demeanor in highly stressful, fast paced circumstances. Skills

National Association of Social Workers (NASW)

Detail oriented

Exceptional communicator

Skilled relationship builder and team player

Possesses analytical skills

Ability to work independently

Calm and efficient under pressure

Work History

Christus Santa Rosa Hospital- San Marcos, Texas

Emergency Department Social Worker

Screened all patient admissions utilizing Milliman Criteria guiding physicians to appropriate admission status

Coordinated all follow up and complex discharge

services for all ER patients

Coordinated with numerous law enforcement agencies to service our vulnerable populations

Served on readmission committee to examine and

prevent hospital readmissions

Patient care understanding

Working with shifting priorities

Self-motivated work ethic

Patient care and confidentiality

Comfortable working with all levels of an

organization

BLS for Healthcare Providers certification

Patient care coordination

09/2019-present

St Francis Hospital, Wheaton Fransiscan Healthcare – Milwaukee, Wisconsin 06/2017 to 06/2018 Emergency Department Social Work Care Manager

Functioned as point of contact for all patients admitted to hospital through the ER. Screened for appropriate pay sources and facilitated access to all entitlement programs. Supported patients with complicated diagnoses.

Primary responsibility for directing all patients to appropriate resources and treatment options to minimize ER and hospital readmission's.

Emergency Department Social Work Care Manager

ThedaCare Regional Medical Center, ThedaCare Inc – Appleton, WI 04/2016 to 06/2017

Primary responsibility provided admission and case management functions for inpatients and out patients presenting to the ER.

Guided physicians in applying appropriate Milliman Guidelines in determining patient admission status. Educated patients on community resources to facilitate optimal community functioning and reduce readmission rate.

Coordinated all follow up and discharge services for all patients Social Service Director

Virginia Highlands Health And Rehabilitation. SAVA – Germantown, WI Managed all aspect of social services department.

Collaborated with admissions coordinator on all new admissions. Supervised monthly care conferences on all residents with interdisciplinary team. Counseled all residents to ensure maximum psychosocial functioning. 03/2014 to 06/2015

ER/ Level 1 Trauma Social Service Specialist, Froedtert Hospital – Milwaukee, WI 06/1997-10/2012 Primary responsibility for screening all ER patients for community resource needs and for emotional/ bereavement support to all family members of trauma patients. Conducted research with other staff, funded by National Institute of Health, on family presence at resuscitation. Assisted with Implementation hospital wide family presence policy. Trained hospital staff in family presence procedure and family support. Counseled staff as member of Critical Incident Stress Debriefing Team. Education

Bachelor of Science: Psychology

Santa Clara University - Santa Clara, CA

1989

Master of Science: Social Work, LMSW

University of Wisconsin - Milwaukee, WI

19

Other Experience

Due to working a 7/70 schedule, was able to take advantage of the following temporary opportunities to broaden my base of social work experience.

Traumatic Brain Injury Social Worker, Curative Care Network, Milwaukee, WI 10/04-02/05

Home Care/Hospice Social Worker, Heartland Home Care and Hospice, Brookfield, WI 01/03-10/03

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