KAREN GRACE S. LIMOICO

Muroor Rd, Opposite of ADNOC Petrol Station

The City Crystal Building Rm # 701

Contact #: 050*******

E-mail: addm9b@r.postjobfree.com

Visa Status: Valid until May 25, 2020

Career Objective; A friendly dedicated, passionate and enthusiastic individual with exceptional customer service skills for a customer (Sales)-related position.

EDUCATION

TARLAC STATE UNIVERSITY

Degree in Bachelor of Science, Hotel and Restaurant Management

2009 to 2013

PROFESSIONAL EXPERIENCE

Cashier

September 2019 present

Rich and Fresh Supermarket

Al Mina Fish Market Abu Dhabi,UAE

Industry:Sales And Retail

Duties and Responsibilities

Handle cash, credit or check transactions with customers

Scan goods and collect payments

Ensure pricing is correct

Issue change, receipts, refunds, or tickets

Handle transaction 700 to 800+ receipts average a day.

Redeem stamps and coupons

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

Make sales referrals, cross-sell products and introduce new ones

Resolve customer complaints, guide them and provide relevant information

Bag items carefully

Greet customers when entering or leaving establishment

Maintain clean and tidy checkout areas

Keep reports of transactions

Process returns and check to see if items are damaged

Answer customers' questions and get a manager if answer doesn't solve the issue

Bag, box or wrap packages

Pleasantly deal with customers to ensure satisfaction

Sales Associate/Cashier

December 2017 to June 2019

SM Department store Tarlac City Tarlac

Industry: Sales and Retail

Computer Programs – MS Office, MS Word, MS PowerPoint

Competencies – Previous Customer Ratings and Reviews, Efficiency Rating, Complaint Resolution Time, Upsell Ranking, Percentage Ranking Among Customer Service Agents

Attributes – Articulate, Impressionable, Results-Oriented, Excellent Communicator, Patient, Effective in Conflict Resolution

Skills, Duties and Responsibilities

Performed various customer service duties

Responsible for accurate counting and balancing of cashier drawers

Maintained weekly spreadsheet for forwarding to the Accounting Department

Answered multiple line phone system and assisted callers or routed calls to appropriate department

Proffers informative sales guidance to clients who have been recommended by the partner store

Makes recommendations regarding the best products or options for the client

Goes over customer accounts for detail addition and modification

Reviews expired records and coordinates with concerned clients in order to facilitate timely payments

Maintains precise records of client activity to ensure appropriate payments and customer satisfaction

Handles client complaints and product returns

Collaborates with employees from the partnership store

Networks with employees from partnership stores in order to acquire customer referrals

Refers clients to managers and supervisors as needed

Greets and welcomes customers into the store;

Asks customers if they need assistance;

Endeavors to make customers feel welcome inside the store;

Responds to questions and inquiries on any item in an effective manner;

Presents recommendations to customers based on need;

Endeavors to up-sell products to customers;

Works to consistently meet established sales quotas;

Provides customer support or assistance services;

Monitors store for suspicious activities;

Implements store rules and guidelines;

Maintains store cleanliness;

Maintains orderly appearance and organization of merchandise;

Presents discounts and other store promos to customers;

Facilitates payment through cash register;

Maintains sales records for inventory management purposes.

Cashier/Waitress

October 2014 to May 2015

Al Farah Pastries and Grill

Abu Dhabi UAE

Industry: Restaurant/Hospitality

Cashier/Barista

May 2013 to May 2014

The Bellevue Manila

Industry: Hotel/Hospitality

ON-THE-JOB TRAINING

The Bellevue Manila (5 Star Hotel)

North Birdgeway, Filinvest City,

Alabang Muntinlupa

November 12, 2012 to March 01, 2013

F&B Service – Café D’Asie 300 Hours

Purchasing – Finance Dept. 200 Hours

Housekeeping Department 300 Hours

SEMINARS/TRAININGS ATTENDED

ACTUAL SHIPBOARD TRAINING

Ocean Link Institute, Onboard M/V Superferry 12

March 22 to 24, 2012

February 8, 2011

FOOD AND BEVERAGE, FRONT OFFICE, AND HOUSEKEEPING SEMINAR

Mandarin Ballroom, Mandarin Oriental, Manila

February 7, 2011

HOTEL FAMILIARIZATION

Lewis Grand Hotel, Don Juico Avenue, Clarkview Pampanga

February 26, 2010

HOTEL EXPOSURE

Holiday Inn, Clark Philippines

February 26, 2013

SALES AND MARKETING OVERVIEW; SECURITY AWARENESS MANAGEMENT

Hotel Stotsenberge, Clarkfield Pampanga

FebruarY 26, 2010

PERSONAL DATA

Age: 27 years old

Date of Birth: August 22, 1992

Place of Birth: Tarlac, Tarlac

Gender: Female

Civil Status: Married with two(2) kids

Nationality: Filipino

Height: 5’3”

Religion: Roman Catholic

OTHER INFORMATION

Excellent Interpersonal Skills

Excellent Customer Service Orientation

Task and Quality Oriented

Very active, organized, flexible, and can multitask

Independently productive with proven ability to cooperate in team efforts

Very diligent; Values Integrity, Professionalism

REFERENCE

Hamza Karayil

Accountant(Rich and Fresh Mina Abu Dhabi)

Email:addm9b@r.postjobfree.com

+918*********

Contact this candidate