Manager Project

Business Analyst / Project Manager / Applications Consultant / Implementation Specialist

SPECIALIZATION & STRENGTHS

Over 13 years of experience in Information Technology covering wider areas including but not limited to Business Analysis, Project Management, Business Systems End to End Implementations, Stakeholders Management, Process improvements, Quality Assurance, Software Development, Applications Security/Compliance and Team Development.

Excellent hands on experience in Business analysis including Requirements gathering, Requirements Elicitation, BABOK Tools & Techniques, BRD preparation, Solution Design documentation, Solution evaluation, Stakeholders Analysis, Requirements workshops, Test Plans, maintaining and troubleshooting systems issues, working with users to understand requirements, plan, design, develop, lead, and launch efficient IT Business Systems & applications in line with the business requirements to support the core organizational functions and business processes.

Trained in Certified Business Analysis Professional (CBAP) tools and techniques coupled with on the job real experiences.

Proven track record of high quality business applications / IT systems End to End Implementations in various streams (Finance, Supply Chain, HR/Payroll, Workforce Management, Plant & Equipment’s, Planning, Estimating & Manufacturing etc) including but not limited to conducting stakeholder analysis, business process analysis, requirement assessments (BRD), and preliminary cost/benefits analysis, examining current systems, implementation new systems to ensure alignment of systems with business goals, Data Migration, User Accepting Testing (UAT), Technical Support, Process improvements and automation of business functional processes in key systems

Specialized in Business Analysis and Project Manager Activities systems implementation in core business functions like Finance, Procurement, Estimation, Quality, Commercial, HR & Payroll and Time & Attendance. .

Experienced as Business Analyst and Project Management in the implementation of world class ERP and other Business Systems like Viewpoint, INFOR, COINS, Workday, Success Factors, Oracle, Rental Results, Primavera, CCS, Service, Frontrange, and Service Now.

Proven experience in ERP and Business systems security, governance & controls, risk assessment, compliance and internal and external audits together with compliance assessments including Risk Identification, Risk mitigation, Assurance and Advisory services

Background in software/web development using SDLC framework and .NET, Visual Basic, Visual Basic.Net Asp.Net, C# JavaScript, VB Script, HTML, MVC and SQL Server Database, SSRS, Crystal Reports, Qlikview Business Intelligence and SharePoint and Systems Integrations .

Excellent team player and leader with hands on experience with ITSM, ITIL, Cloud technology, Service Desk, Site Delivery, Security, Operations and Infrastructure for comprehensive, integrated IT projects, applications, business systems and ERP solutions; achieving competitive advantages and business alignment at optimized cost and value.

Experienced in Project Management activities such as Business case, Project Plan, Project Charter, Project Brief, Status Reporting, Cost vs Benefits analysis, Governance and Control, Continues monitoring and delivering projects on time and within budget.

Hands on experience in transforming legacy systems to new system with complete end to end activities like data assessment, data cleansing, data mapping, data migration, BI reporting, training and support and enhancements

KULWANT SINGH

*********@*****.***

14years UAE experience.

CERTIFICATIONS

PROJECT MANAGEMENT PROFESSIONAL (PMP)

PRINCE2 REGISTERED PRACTITIONER

PRINCE2: 2009 FOUNDATION CERTIFIED

LEAN SIX SIGMA YELLOW BELT CERTIFIED

ISO20000 FOUNDATION IN ITSM CERTIFIED

ISO 27002 INFORMATION SEC CERTIFIED

ITIL FOUNDATION 2011 CERTIFIED

COBIT FOUNDATION CERTIFIED

MICROSOFT CERTIFIED TECHNOLOGY

SPECIALIST (MCTS)

MICROSOFT CERTIFIED PROFESSIONAL (MCP)

KEY SKILLS

1 BUSINESS SYSTEMS ANALYSIS

- MAINTAIN & TROUBLESHOOT SYSTEMS ISSUES -

PERFORM UPGRADES, ENHANCEMENTS UAT

- PRODUCING SPECIFICATIONS FOR NEW

OR MODIFIED SYSTEMS

- IMPLEMENTING NEW SYSTEMS -

EXAMINING CURRENT SYSTEMS -

REQUIREMENTS GATHERING & ANALYSIS, -

GAP ANALYSIS

-PROCESS FLOW DIAGRAMS

-BUSINESS FUNCTIONAL PROCESS

IMPROVEMENTS

-ALL TYPES OF DOCUMENTATION

2 PROJECT MANAGEMENT

-STAKEHOLDERS MANAGEMENT

-TIME, COST, SCOPE, QA

-RISK & SECURITY COMPLIANCE

-CHANGE MANAGEMENT

-INTEGRATION MANAGEMENT

3 IT SYSTEMS / SERVICE DELIVERY -

BUSINESS ALIGNED IT SERVICE DELIVERY

-END TO END IMPLEMENTATION OF APPLICATIONS

/ ERP SYSTEMS

-SECURITY & COMPLIANCE AUDITS

-QA, UAT, DEFECTS, / END USERS SUPPORT -

MANUFACTURING SYSTEMS MPLEMENTATIONS -

HANDS ON WITH FINANCIAL, PROCUREMENT,

PLANT, MANUFACTURING, COMMERCIAL

K u l w a n t Singh Page 2

BENCHMARKS & MILESTONES

Implementation of HR & PAYROLL System called WORKDAY HCM at Multiplex Construction in Dubai including system basic setup, HR & Payroll business process and policies setup and technical setup including Onboarding, Off boarding business process amendment and Integration with payroll accounting system.

Implementation of INFOR Expense Management System and automated all paper based expenses in to the web based system with automated approval work flow based on business reporting structure and automated integration with the Payroll system ensuring business controls are in place.

Implementation & upgrade of Time & Attendance Systems at Laing O’Rourke Dubai. This include setting up the Time & Attendance system from scratch including biometric device, network connectivity, setup of policies within Timekeeper system and link with the Payroll System for timesheets upload.

Completely system upgrade and technological refresh of Civilsoft HR & Payroll system with new hardware and advanced software release that had SQL data base migration, new business rules implementation. The enhancements delivery included Employee Self Service, GUI design and controls together with various HR & Admin enhancements to avoid spreadsheets and deliver automation.

End to End implementation of Causeway ERP system for ALDAR Laing O’Rourke JV Construction business at Al Raha Beach Abu Dhabi starting from systems requirements gathering, requirements gathering and analysis, examine current system, GAP analysis, Solution assessment, solution design, stakeholder management, UAT, End User Training, technical support for Pre & Post Go Live Support.

End to End implementation of Causeway ERP systems for Laing O’Rourke Dubai Construction Business. I was the Implementation Manager for this Project and heavily involved in every activity of the implementation like requirements gathering, requirements analysis Solution assessment, technical solution design, and stakeholder management.

End to End Deployment of Field View System at Modulor Manufacturing Business and Projects in Dubai. Delivered Automation for Quality and Health & Safety functions by automating all Check lists, Process controls and paperless business processes.

Automation of Supply Chain vendors’ registration and Pre-Qualification process for Procurement Department at LOR Dubai using Asite System for online registration of vendors with business rules workflows and integration with COINS.

Implementation Financial reporting system Tagetik CIM with integration with COINS OA in Dubai. This system interfaced with COINS ERP and extracts data using ETL routines and scripts and produced Financial Reports like Net Assets, Cash Flow and Forecasting etc.

Implementation Asite collaboration system for the Manufacturing business to centralized communication between internal departments and external parties and automation of RFI and other critical documentation.

End to End Manufacturing systems deployments at manufacturing business include Field View system for Quality Control and automation of factory Shop floor process for the Production department.

I was involved in Six Sigma Project to review current Manufacturing processes at Joinery business to reduce waste and introduce operational efficiency. This include introduction of Stock system in COINS ERP.

Implementation of Advance Manufacturing Technique like QR Codes system together with FieldView for speedy tracking of bathroom pods at shop floor and online documentation and status reporting with clients.

Various Upgrades and functionality improvements of existing ERP COINS for Manufacturing and Construction businesses from COINS Plus to COINS OA.

K u l w a n t Singh Page 3

EXPERIENCE / CAREER PROGRESSION

1. SENIOR BUSINESS ANALYST AT MULTIPLEX, SYDNEY, AUSTRALIA

(March 2019-PRESENT)

I am Senior Business Analyst responsible for the Implementation of 3 Systems covering HR, PAYROLL & HR Onboarding and Time & Attendance. I am implementing WORKDAY HCM and CIVILSOFT PAYROLL Systems and involved in End to End business change projects. My responsibilities include but not limited to Business Systems Process Analysis,, Systems Integration, requirements gathering, BRD, BCD, AS IS & TO BE documentation, SOW documentation and systems design documentation, leading complex applications implementation and support teams, systems setup, configurations, training, UAT, support and defects. Technical setup, BP Changes, workflow, Integration and parameters setup. Working with global teams based in UK, Canada and Australia to understand business systems, business processes and recommend areas of improvement to deliver efficient and productive Business Systems. 2. SENIOR BUSINESS ANALYST AT MULTIPLEX MIDDLE EAST, DUBAI,

(SEPT 2017-March 2019)

I am Senior Business Analyst responsible for the Implementation of 3 Systems covering HR, PAYROLL & PLANT & EQUIPMENT. I am implementing WORKDAY HCM, FACTS PAYROLL and SYRINX Systems and involved in End to End business change projects. My responsibilities include but not limited to Business Systems Process Analysis,, Systems Integration, requirements gathering, BRD, BCDAS IS & TO BE documentation, SOW documentation and systems design documentation, leading complex applications implementation and support teams, systems setup, configurations, training, UAT, support and defects. Technical setup, BP Changes, workflow, Integration and parameters setup. Working with global teams based in UK, Canada and Australia to understand business systems, business processes and recommend areas of improvement to deliver efficient and productive Business Systems. 3. MANAGER IT & BUSINESS SYSTEMS AT LAING O’ROURKE MIDDLE EAST DUBAI,

(From OCT 2004 to JULY 2017, over 13 years)

I HAVE PERFORMED VARIOUS ROLES IN THIS COMPANY PROGRESSIVELY AS MENTIONED BELOW MANAGER IT & BUSINESS SYSTEMS

Overall responsibility of IT systems including Business Systems, Applications and ERP systems end to end implementation, training and end user support for the Middle East business. Define and manage IT Business Systems Implementation, maintain and troubleshoot systems issues, perform upgrades, enhancements UAT, producing specifications for new or modified systems, producing Business Requirements Documentation(BRD), SOW, and Technical solution design and integration documentation. Implementation of new system, examine new and current systems, process flow diagrams and business functional process improvements projects essential for meeting business priorities; and manage planning and operations to achieve project objectives. Provided IT systems support to end users. Additionally, provides direct IT business systems guidance and support to business core functions. Establishes and oversees the priority of work for the systems based on business requirements. Maintains Project Plan, including schedules, and implements Project Management principles for the department. Performing risk assessments, compliance testing and implementing security tools and processes for all systems. Maintain technical documentation and records of all hardware, software and network systems. BUSINESS SYSTEMS MANAGER

Provided advice on business systems and service delivery requirements especially for corporate systems ; and the successful roll out of new systems. Determined technical resource requirements to support new customers; and the time and cost components for service transition, managed risks, and effectively maintained service operations. Utilized various report ing methods including balanced score cards, reports on project status, and on escalated issues and resolutions. Routinely reviewed processes for opportunities and continuously made service improvements; and became the designated process owner for a number of ITIL processes.

LEAD ANALYST BUSINESS SYSTEMS (COINS)

Consulted with business units to enhance COINS ERP, and structured the system to maximize its efficiencies and take advantage of its strengths. Liaised with UK IT, and implemented group processes and procedures. Provided on-going COINS support and implemented other finance related applications: developed and maintained documentation and controls for system change requirements; provided database administration; and setup users and user authorizations. Chosen to provide the region with ongoing training and support for existing and new employees; and improved staff skill deficiencies identified after the roll out of COINS in 2004.

TRAININGS

Certified Business Analysis Professional training

Time Management

Effective Business Communication

Finance for Non Finance Managers

Project Management Concepts

Effective Communication & Assertiveness Skills

Team Building Skills

Influencing Skills (Negotiation Skills)

Performance Planning

Organizing, and Prioritization Skills

Entrepreneurial Skills

Leadership Skills

Presentation Skills

Customer Relationship Skills

Microsoft SQL Server

Advance skills in Excel

CERTIFICATIONS

Project Management Professional (PMP) (expired)

PRINCE2 Registered Practitioner

PRINCE2: 2009 Foundation Certified

Lean Six Sigma Yellow Belt Certified

ISO 20000 Foundation in IT Service Management Certified

ISO 27002 Information Sec Certified

ITIL Foundation 2011 Certified

COBIT 5 Foundation Certified

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified Professional (MCP)

Education

MBA from University of Wolverhampton UK (online),

Diploma in International Business Management from Pearson, UK (online)

Diploma in Information Technology from Amity University (online)

Diploma in Web Development from Asset International – in class

Diploma in Computer Science from ISCT – 1 year

Senior Secondary School from Punjab School Education Board

Matriculation from Punjab School Education Board PERSONAL

Language – English, Punjabi, Hindi Martial Status - Married India Citizen Work Location – Sydney, Australia

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