Assistant Customer Service

Bruno CINOTTI

Pré Fontaine ** – CH **** CRISSIER

Swiss citizen – August 04, 1963

Mobile: 00 41 (0-76-565-**-**

********@*****.***

LOGISTICS & EXPORT CUSTOMER SERVICE

SHIPPING & TRANSPORTATION SPECIALIST

Assets

Analytical mind, Export & logistics management competences, high computer skills.

International solid experience, costs savings, results and customer service oriented.

Skills

Import / Export Customer Service Representative - Administration of Export files

Logistics & Multipurpose Transportation by Sea/Trucks/Air - Transit & Customs

Intra EEC shipments & VAT Administration - Management of Cross Trade shipments

Management of Letters of Credits & interface with Banks - Transport insurances & claims

Incoterms - ICC Legalization of documents - IMDG Dangerous Goods shipments

Non preferential determination of Origin - CITES certificates and certificates of Origin

Final invoicing for import / export files - Invoice control for logistic providers

Implementation of SOPs and KPIs for CSR Dpt and Transport providers

Languages

French & Italian Native

English Fluent, level C2

German Professional, level B2

Spanish Professional, level C1

DIPLOMAS

1994 BACHELOR DEGREE in INTERNATIONAL TRADE

SOMECIN CMCI International Chamber of Commerce - Marseille - France

1985 2 YEARS HIGH DEGREE of TRANSPORTATION TECHNICIAN

International Transit and Customs

A.F.T ETT School of Transportation Technicians - Vilette d`Anthon - France

1981 BACCALAUREAT A4 en Langues et Lettres

Private School of Sacré Coeur – Marseille

COMPUTER

AS 400, SAP, Oracle, E.trans Customs system, Word, Excel Page 1/3

Bruno CINOTTI

Pré Fontaine 68 – CH 1023 CRISSIER

PROFESSIONAL BACKGROUND

TRANSPORT & EXPORT SHIPMENTS SPECIALIST 10 / 2019 - 04 / 2020

LIFEMALL SA – Genève – Switzerland

INTERIMAN c/o JAPAN TOBACCO INTERNATIONAL – Genève – Switzerland

RANDSTAD c/o SECHERON – Genève – Switzerland

Various temporary job contracts for import-export and international companies

TRANSPORT & EXPORT SHIPMENTS SPECIALIST 04 / 2019 - 09 / 2019

APCO TECHNOLOGIES – Aigle – Switzerland

Management of import-export files and organization of OOG transports by Road or Sea

Management of intra-community traffic, determination of HS codes and of preferential Origin

Negotiation of rates and selection of logistics partners as well as invoice control of transport partners

EXPORT & OUT OF GAUGE SHIPMENTS SPECIALIST 05 / 2015 - 03 / 2016

ACCORD EMPLOI c/o BOBST – Mex – Switzerland

Management of the Export files and documentation, L/Cs and Certificates of Origin

Transport instructions, Cross trade operations and invoice control of suppliers

PROJECTS OIL & GAZ EXPORT CUSTOMER SERVICE MANAGER 10 / 2013 - 01 / 2015

RUEGER SA – Crissier – Switzerland

Coordination with production, clients, forwarders, transportation companies and customs authorities

Contract review, export documentation, invoicing, payments, L/Cs and performance bonds guarantees

SGS inspections, legalization of documents, certificates of origin and raw material certificates

DANGEROUS GOODS TRANSPORT TEAM LEADER OVERSEAS 06 / 2013 - 10 / 2013

MANPOWER c/o FIRMENICH – Meyrin – Switzerland

Supervising the Overseas Transport team for perfumes and aromas shipments

Organizing shipments for dangerous goods according to IATA IMDG rules

Interface between factory and subsidiaries then weekly reporting of export activity

EUROPEAN COUNTRIES IMPORT SUPPLY DPT 11 / 2012 - 04 / 2013

E.BOUTIC S.A – Monthey – Switzerland

Responsible of collecting and placing orders to suppliers in UK, DE, IT, ES, FR

Organization of imports in coordination with logistic partners and Swiss customs

Management of delivery claims, returns of defective goods and orders cancelation

IMPORT & CHEMICAL GOODS DISTRIBUTION MANAGER 11 / 2008 - 05 / 2012

MG DIFFUSION Sàrl – Villeneuve – Switzerland

Relationship and prospection of new clients – Price offers and quotations

Management of orders and deliveries – Stock management of chemical products

Final invoicing to clients and control of payments to suppliers

Implementation of SOPs and KPIs and selection of transport partners

EXPORT CUSTOMER SERVICE & TRANSPORTATION MANAGER 08 / 2006 - 02 / 2008

3 PL S.A – NESPRESSO International Distribution Centre – Chavornay

Implementation of the Export Customer Service and Transportation Department

Responsible for all Export operations over 40 countries worldwide

Implementation of SOPs for CS Dpt and transportation activities control by KPIs

Supervision of the CS team, hiring and training staff on emerging new export markets

Transportation surveys and costs savings according to best practices policy

Yearly transportation budget tender and selection of transport partners

SUPPLY CHAIN & EXPORT CUSTOMER SERVICE DPT 12 / 2001 - 07 / 2006

NESTLE NESPRESSO S.A – Lutry – Switzerland

Organization of international transports and management of export files according to planning

Coordination between Head Office, coffee factory, subsidiaries and foreign agents abroad

Consolidation of orders and export billing, logistic implementation for Russia and China

IMPORT – EXPORT EXECUTIVE PAPER TRADING DPT 11 / 2000 - 06 / 2001

VIPA SA – Lausanne – Switzerland

Management of import-export operations according to sales contracts

Administration of Documentary Credits and their settlement by banks

Coordination with forwarders or transportation companies and control of payments

LOGISTICS & EXPORT TRADE ASSISTANT 08 / 1997 - 04 / 2000

GROUPE BRANDT ELECTROMENAGER – Rueil Malmaison – France

Management of export files and truck shipments to Eastern European countries

Coordination between European factories, Area Sales Managers and importers

EXPORT CUSTOMER SERVICE ASSISTANT 06 / 1996 - 06 / 1997

PELLENC VITICULTURE – Pertuis – France

Administration of export files and commercial coordination with customers

Organization of transports, export documentation and control of payments

Interface between factory and agents or subsidiaries abroad

SEA SHIPPING CONTAINER LINE TRADE ASSISTANT 11 / 1994 - 03 / 1996

CMA COMPAGNIE MARITIME D'AFFRETEMENT – Marseille – France

Responsible for 600 TEUS a week on the North Europe to East Med Trade line

Price offers and freight quotations, following schedule of vessels and daily operations

Coordination with a network of foreign agents, operations team and port authorities

SEA CONTAINER LINE DPT ASSISTANT 10 / 1990 - 12 / 1992

WATSON BROWN – Marseille – France

Price offers and positioning of FCL / LCL sea containers inbound and outbound service

Billing control, vessel documentation and issuing B/Ladings

TRUCKING & PARCEL DELIVERY DPT ASSISTANT 04 / 1987 - 08 / 1990

TRANSPORT DUBOIS – Marseille – France

Organization and control of the daily deliveries of truck drivers

Managing the pick-ups of goods and claims

RO / RO CONSOLIDATION DPT ASSISTANT 07 / 1985 - 02 / 1987

TRAMCO FRANCE – St Priest – France

Trucks chartering and pick-up of goods, issuing transportation and transit documents Page 3/3

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