AMIT SINGH CHAUHAN

addm5p@r.postjobfree.com +91-880*******

India, IN

PROFESSION

SUMMARY

To enhance interpersonal skills & to excel in life and be an asset to the organization.

Aspire to work with an esteemed brand while adding value to personal profile and grow in a result oriented organization that seeks for ambition and career conscious person.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.

Accountable demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.

Friendly and enthusiastic who consistently meet customer service satisfaction goals.

Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hard working with proficiency.

SKILLS

Oral and written communication.

Workflow.

Team oversight.

Customer service.

Customer focused.

Customer requirement prioritization.

Excellent interpersonal skills.

Can adopt easily to change of environment and work schedule.

Self motivated, has initiative, and high level of energy.

WORK HISTORY

Supervisor Jamie’s Italian – Doha 11/2017 – 03/2020

Carried out order in an efficient and accurate manner.

Conducted regular quality control inspections.

Implemented new working processes which delivered continued improvements.

Coached team member in customer service techniques, providing feedback and encouragement towards reaching sales goals

Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

ASSOCIATE The Hyatt Andaz Hotel Aero city – New Delhi 10/2016 – 10/2017

Ensured Daily sales goals were met by mentoring and coaching other team members.

Maximized customer interactions by promptly identifying their needs and wants.

Upselling and reached Budgets.

F&B ASSOCIATE The Leela Ambience Gurugram Hotel & Residences –

Gurugram, HR 06/2015 – 10/2016

Volunteered to help with special projects, assuming a variety of task and duties.

Maintained files and records with effective filing system.

Reported maintenance problems to the appropriate personnel.

EDUCATION

Bachelor Of Science: Hospitality Management

Punjab Technical University, Kapurthala, PB

Certification Course In Retail Management

Heritage Institute of Hotel & Tourism, Agra, U.P

Certification Course In Aviation

Heritage Institute of Hotel & Tourism, Agra, U.P

Leadership Development Program

The Leela Ambience Gurugram Hotel & Residence.

High School Diploma

Sir Syed Public School, Unnao, U.P

ADDITIONAL

INFORMATION

Father’s Name: Mr. Sukhbir Singh Chauhan

Mother’s Name: Mrs. Sadhana Singh Chauhan

Residential Address: L.I.G Sec-A P.D Nagar Unnao, U.P

Date of Birth: 3rd-JAN-1993

Nationality: Indian

Blood Group : O+

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