IYOHA HOPE
No **, Alonge Street, Aguda Surulere, Lagos.
Email: addm36@r.postjobfree.com
Tel:070********
Objectives
To contribute and add values to better achieve organizational goals and objectives and to enhance my portfolio and develop my skills.
skills
Proven relationship-builder with unsurpassed interpersonal skills.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Effective use of Initiative and ability to express opinions coherently.
Ability to harness innovative ideas for creativity.
Excellent oral and verbal communication skills
Goal oriented focus
Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts.
PERSONAL INFORMATION
Sex: Female
State of Origin: Edo State
Religion: Christianity
Date of birth: 10th May 1993
Status: Single
experience
Franchise and Insurance Department
Franchise and insurance Officer
TrustBond Mortgage Bank Plc.
Till Date.
Opening of account for customers
Booking of mortgage loans
Preparing of amortization, prequalification and repayment schedule for loan customers.
Insurance on customers loans (Credit Life and Fire&Special Perils) for loan customers.
Raising approvals and memo for repayment and insurance claims.
Monitoring of inflow and outflow of loans
experience
Human Resource/ADMIN/ Front Desk Officer.
Industrial Attachment
TrustBond Mortgage Bank Plc.
NOVEMBER 2016 – PRESENT
Warmth reception of customers
Prompt attention to staffs need
Ensuring satisfaction to customers services by attending to them without delay and putting smiles on their faces
Receiving mails and directing them to the appropriate departments
Attending to both new and existing customers
Managing calls in the process whereby the staff is not around to attend to the customers need
Providing customers with information pertinent to the organization's products and services
Managing business relationship and the data and information associated with them.
Attending to customers complaints
Documentation of official mails
experience
Marketing and Finance Department
Trusted choice microfinance bank
2010 – 2013
Recording of daily income and outcome of the company and customers
Marketing of the company’s loans and monitoring them
Opening of new accounts
Servicing of both new and existing accounts
Disbursement of loans to customers
Collection of repayment funds from customers
experience
Administration Officer
Leady Pharmaceutical Company
2008 – 2009
Warmth reception of customers
Prompt attention to customer need
Ensuring satisfaction to customers services by attending to them without delay and putting smiles on their faces
CERTIFICATIONS
OND in Mass Communications- 2016
Secondary School Certificate Examination – 2008
First School leaving Certificate – 2002
education
The Polytechnic, Ibadan
2014 - 2016
OND (Mass Communication)
HOBBIES
Reading, Writing, Cooking, Socializing, and Engaging in Intellectual Discussions.
REFEREE
Upon request.