Skills

Profile Summary

Remote Infrastructure Management

End-to-end Service Delivery Management

ITIL Framework Process Enhancement

DC Migration, Transformation &

Consolidation

Customer Relationship Management

Project Management

Transition Management

Vendor Management

People Management

Continual Improvements

Business Continuity Planning

Workforce Planning and Optimization

Software / Tools

Cloud Technologies AWS, VMware

Microsoft Servers

Active Directory Infrastructure DNS,

DHCP, WINS, DNS, Radius, VPN

Patch Tools: WSUS, HPSA, Bigfix

Backup: Microsoft and Symantec

Tool: Service Now, Remedy and SM9

Providing service delivery in AWS and Private Cloud with Hyper Converged infrastructure

Proficiency in multiple platform AWS, VMware, Windows Server, Security, Patch Management, Disaster Recovery in Data Center Operations and Cloud Transformation

Worked on Amazon Web Services (VPC, VPC Peering, Routetable, NAT, EC2, ELB, S3, IAM, RDS, Route 53, Autoscaling, CloudWatch) Worked on VMware Virtualization Infrastructure administration providing support to deploy, configure and manage using VMware VI, Virtual Center, DRS and HA

Knowledge in pre-sales and spearhead leadership skills to attain any challenging business prospective

Experience in Program and Project Management skills defining the Project Plan, Scope, Risk, Billing and Stake Holder Management and driving various IT infrastructure Projects

Proven people management skills with the ability to instil a sense of ownership for the success of the clients’ business and a sense of belonging to the organization to build high performing teams Experience in successful execution of Transition and Transformation projects

Skilled in implementing Service Level Management, Incident, change, problem management and operations gap assessments

Ensured IT systems, applications, and communication equipment within the organization were managed and maintained in accordance with documented processes, procedures, guidelines, and instructions Excellent customer facing skills and communication skills leading the Infrastructure Projects, Proposals and Meetings with various clients across verticals in Petroleum, Banking & Financial Services, IT, Automobiles, Telecommunications, Retail and Pharmaceutical Industries etc. spanning across geographies in US, APAC, Australia, LATAM & Europe Managed capital and expense budget upto $20M

DEEPAK NEWAR

Senior Manager Operations (Associate Director) with 20 years of experience in IT Infrastructure Management managing AWS and Private Cloud IT Infrastructure, Administration, Solution, Service Management and Disaster Recovery in IT Industry. addlz8@r.postjobfree.com +91-974*******

Linkedin: https://www.linkedin.com/in/deepak-newar-3407ba18/ Soft Skills

Education

1998: B. Com Graduate

Certifications

AWS Certified Solutions Architect - Associate

VCP 6.5 – DCV

ITIL V3 Foundation

MCSE

TOGAF 9 Certified

Lean Six Sigma Green Belt

Career Timeline

2000-2004 2004-2005 2005-2008 2008-2010 2010-2011 2011-2017 201*-****-****-Till Date 2011-2 017

Work Experience

April 19 – Till Date

SunGard Availability Services, Bangalore as Senior Manager Operations Role: - Associate Director

As part of the Global Operations Team responsible for strategic and key decisions in alignment with Sungard Available Services business goals and work with key stakeholders globally to spearhead Disaster Recovery. Responsibilities:

Leading large globally diverse technology operations team of 100 resources and People Management for ~ 20 team members consists of 6 managers, 4 Platform Architects and 10 leads, managing 24X7 Infrastructure Operations team, providing DR support in AWS and Hyper Conversed infrastructure in Windows, VMware, Linux, Sun, Mainframe, AS400, Network, Backup & Storage technologies Accountable in building collaborative environment and high-performance teams Accountable for smooth functions in areas where the alignment includes a clear delivery accountability

Understand customer recovery requirement, critical testing windows and ensure planning for DR recovery in Cloud and Hyper Converged Infrastructure with potential impact and how it fits into recovery

Monitoring, manage and review of DR project plans and activities with the customers testing, create cross functional team, division of activities, execution of plan till final deployment

Manage key performance indicators (KPIs) and encourage continuous improvement to meet and exceed goals

Handle Client / Business escalations and ensure quick issues resolution Determine root causes and implement corrective actions Ensuring 100% compliance to IT policies and procedures across IT operations Closely work with product management, and vendors

Work force planning and optimization

Grace iNet

Solutions

Arpan

Infotech

Dell Systems

and Services

Fidelity

Information

Services

Communicator Analytical

Strategic

Collaborator Team Player

Score Information

Technology

HCL Comnet

Systems and

Services

Hewlett

Packard

SunGard AS

Jan’2017 – Feb’2019

Achievements

People management: Duties include staff scheduling based on customer demands, weekly team meetings, performance management and reporting, conflict resolution, training/onboarding/mentoring Deliver on-time performance appraisals and define annual performance goals Create individual development plans for direct reports to continuously fill skill gaps to help achieve growth for team and individual

Fidelity Information Services, Bangalore as Senior Technology Manager Responsibilities:

Managing technical team of 70 resources and People Management for ~ 15 team members consists of 4 managers and 11 senior team members, managing 24X7 Infrastructure Operations team, providing support in AWS and Private Cloud with Converged & Hyper Converged infrastructure VMware, Windows Server, Citrix

(Caas), Backup & Storage technologies

Accountable to ensure day-to-day delivery of services meeting and exceeding all functional delivery expectations

Responsible for successful Implementation, Installation, Migration, Upgrade, Maintenance & Troubleshooting. This also includes server Provisioning, Virtualization, providing technical advice and helping clients to move from on- premises infrastructure to AWS cloud

Leading AWS Solutions Architecture team for EMEA, APAC & LATAM. The team’s function is largely customer facing with a strong technical angle, deep experience in AWS and systems architecture, IT infrastructure, security, and other relevant technical concepts

Work closely with customers to ensure their success with AWS Handle Client/Business escalations and ensure quick issues resolution. Responsible for managing the delivery and maintenance of IT Infrastructure and act as a single point of contact for Cloud Migration Projects, Technical Support, IT Governance, Managing Hardware Assets and Software Licensing Inventory Drive projects/tasks and work closely with the PMO team to achieve outstanding results and complete projects on time and within budget Making sure that the ITIL process Incident, Problem & Change Management are adhered and highest standard of quality for SLA are maintained Identifying and implementing continuous improvement initiatives including technical and process management

Provide leadership and direction on customer issue resolution Drive DevOps automation team by using Orchestrator, PowerCLI, Ansible, Puppet and Resolve tool

Manage IT Vendors, Delivery Solution and Model, and Statement of Work (SOW) Performed an IT Security Review Audit with the third-party vendor to perform Gap Analysis based on ISO 27001 requirements

Work closely with Presales team and assist with new business opportunities Resource planning and optimization

Hiring skilled resources

Drive down month over month incident reduction

Involve in Disaster Recovery Plan and ensure the comprehensive disaster recovery is maintained and operations are in place to with required Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) during business continuity events

Identify skill gaps and ensure Cross Skill Training are provided to develop capability within the team members

Regular Weekly Team Meeting, and weekly / monthly stand-up review calls Improved SLA achievement

levels from 92% to 98.7%

Moving from On-Premises

Infrastructure to AWS Cloud

Reduced unplanned downtime

by 28% by identifying CIs and

implementing change

management procedures

Drive DevOps using

Orchestrator, PowerCLI,

Ansible, Puppet and Resolve

tool

Cost Saving by resource

planning and optimization

Focused on closure of high

priority incidents on time &

with quality

Improved Build and

Deployment of servers SLA

levels from 95% to 98.6%

July’2011 – Jan’2017

Reward and promote team members, quarterly Performance Review and provide yearly rating and appraisal communication

Hewlett Packard, Bangalore as Delivery Manager

Responsibilities

Overall Ownership and Accountability of Service Delivery for 15 (Latin America & EMEA) Accounts, People Management for ~ 60 team member supporting User Access Management, Wintel and VMware Technologies

Transitioning new account to steady State Delivery, understand and agree scope of work, FTE sizing, Hiring of skilled resource, Knowledge Transfer, Shadowing and Live Production Support

Strong understanding and practice Global Delivery Framework based on Shared Delivery Concept

Fair technology knowledge within VMware and Windows and User Access Management environment

Drive Service Improvement plan such as Firmware upgrade for all the Windows and VMware servers, Capacity Planning, Regular Maintenance, Documentation of Procedure and Policy

Drive Yearly Disaster Recovery Exercise right from planning, testing and implementation to Ensure 100% recovery for all the accounts Reduce cost of delivery of services and improve service quality by Implementing Automations and Service Improvement Plans

Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to agreed Business Contacts Well prepared business controls & audit readiness

Plan and Strategize to Deliver Service to meet KPIs and SLAs, provide direction, input to strategy goal setting and prioritization for Service Delivery teams Regular Weekly Team Meeting, up line and Account Management for each Account for providing timely and accurate Internal reporting to the Management Own responsibility for resource allocation across the accounts, Cross Skill Training to Develop Capability within the Team Members

Yearly Team Member’s Performance Review, Rating and appraisal communication Drive Technical Hiring of skilled resources for UAM and Wintel technology to fulfill the demands that is raised across

Previous Experience

Mar’2010 – July’2011

Jan’2008 – Feb’2010

April’2005 – Jan’2008

Nov’2004 – Mar’2005

Jan’2000 – Nov’2004

Personal Details

Dell Systems and Services, New Delhi as Associate Advisor – Intel (Project Coordinator)

HCL Comnet Systems and Services, New Delhi as Associate Consultant - Wintel

Arpan Infotech, Guwahati as Senior System Administrator Score Information Technology, New Delhi as Technical Support Executive Grace iNet Solutions, Guwahati as System Administrator Date of Birth: 19th September 1974

Address: Flat 316, Block A, Balaji Ashirvaad Elite Apartments Bannerghatta Rd, Gottigere, Bangalore – 560083

Languages Known: English, Hindi, Assamese, Bengali and Nepali Passport Details: T3614216

Date of Issue: March 05, 2019

Date of Expiry : March 04, 2029

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