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Pharmacy Technician Customer Care

Location:
Lowell, MA
Posted:
June 04, 2020

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Resume:

KEVIN TAN NOP

** ******** **, ******, ** ***** · 978-***-****

addlz1@r.postjobfree.com ·

EXPERIENCE

APRIL 2019 – PRESENT

REIMBURSEMENT/ CUSTOMER CARE SPECIALIST, insulet corporation

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Collect and report data on topics such as patient encounters or inter-institutional problems, making recommendations for change when appropriate. Review records for completeness, accuracy, and compliance with regulations. Process all aspects of the order process by verifying insurance benefits/coverage to determine eligibility and calculate cost share amounts for existing and new customers. Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers. Collaborate with other commercial teams such as Case Management, OmniPod Sales and Billing, to ensure proactive communication of potential customer’s order status.

OCTOBER 2018 – TO APRIL 2019

ACCOUNT MANAGER, allcare plus pharmacy

Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan. Advocate for clients or patients to resolve crises. Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports.

OCTOBER 2015 – TO OCTOBER 2018

LEAD PHARMACY TECHNICIAN, century pharmacy

Mix pharmaceutical preparations, according to written prescriptions. Prepare and process medical insurance claim forms and records. Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.

APRIL 2014 – TO JULY 2015

WELLNESS AMBASSADOR/ PHARMACY TECHNICIAN, rite aid pharmacy

Develop and maintain cooperative working relationships with agencies and organizations interested in public health care. Prepare and distribute health education materials, such as reports, bulletins, and visual aids, to address smoking, vaccines, and other public health concerns.

EDUCATION

MAY 2020

BACHELOR OF SCIENCE LS BIOCHEMISTRY AND HEALTHCARE ADMIN, worcester state university

MAY 2018

ASSOCIATE IN SCIENCE, middlesex community college

SKILLS

Fluent in Khmer

Problem Solving

Leadership

Time Management

Communication



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