Service Customer
Resume:
SONIA N. CHIARELLA
Lakeland, Florida 33805
Phone: 774-***-****
addlyv@r.postjobfree.com
Professional Summary
Bi-lingual, service-oriented Customer Service Supervisor with 9 year background in customer/consumer relations. Core competencies include record keeping, order processing, and sample preparation as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
Customer and Personal Service
Active Listening
Speaking
Service Orientation
Active Learning
Judgment and Decision Making
Learning Strategies
Coordination
Experience
Customer Support Supervisor March 1992 Current
Superior Cake Products, Inc. Southbridge, MA
Consult with customers by telephone or in person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions and record details of inquiries, complaints, or comments, as well as actions taken.
Ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Refer unresolved customer grievances to designated departments for further investigation.
Education
GED Southbridge, MA
Southbridge High School
Language
Spanish, level of proficiency: conversational
Additional Information
Proficient in Microsoft Word, PowerPoint, Excel, CYMA, SAP
Trade show Coordination, FedEx Shipping/Reporting, Costco Demos, and item set-up.
HACCP trained
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