BERNICE AMA MENSAH

P. O. BOX KN ****, KANESHIE - ACCRA · 024*******

addlyu@r.postjobfree.com

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hard work with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Versatile with extensive experience providing first-class administrative service within administration settings. Consistently exceeding expectations through a good work ethics and passion. Motivated person with several years of experience in Administration. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

EXPERIENCE

2015 TO DATE

ADMINISTRATIVE SECRETARY, ASSENTA PROEPRTY CONSULTING

Managed clerical needs of the Company employees, including copying, faxing and file management

Drafted and corrected professional business letters, internal memorandum and formal email communication.

Analyzed departmental documents for appropriate distribution and filing.

Worked closely with Valuers and Operation Managers to establish and deliver to prompt needs.

Compiled data, prepared reports, completed modules for various Business Units of the Company.

Consistently managed client needs through dedication and hard work.

Documented reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences, in compliance with Company regulations.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

2014 TO 2015

ADMINISTRATIVE SECRETARY – MULTIMONEY MICROFINANCE CO. LTD.

Perform administrative duties to keep the Institution to run efficiently.

Compose correspondence, plan and schedule meetings, manage the calendar of the Company’s Senior Management, organize and maintain files, greet clients, and make travel arrangements for employees.

Perform many functions once done by other professionals, such as creating spreadsheets, meeting presentations, reports, or databases. Negotiating with vendors, maintaining office equipment, purchasing supplies, and completing data retrieval.

Prepare and secure client financial information and maintain the Company’s policy and procedure guidebooks.

2012 TO 2013

ADMINISTRATIVE ASSISTANT - EMJAYS EXIM GROUP OF COMPANIES LTD.

Met incoming customers and provided friendly, knowledgeable assistance.

Generated shipment invoices, prepared packages and set up courier deliveries for customers.

Managed clerical needs of company employees, including copying, faxing and file management.

2011 TO 2012

NATIONAL SERVICE PERSONNEL - NATIONAL SERVICE SECRETARIAT (GREATER ACCRA REGIONAL OFFICE)

Improved skills and gain greater experience through consistent hard work and dedication to the Secretariat.

Consistently managed client needs resulting sustainability plans in achieving a positive name for the Service.

Supported the Administration in improving operations and resolving issues to deliver top-notch customer service.

Grew client base through continued levels of outstanding services, such as Certification, Attestation and Registration.

EDUCATION

2008 TO 2011

HND SECRETARYSHIP & MANAGEMENT STUDIES, ACCRA POLYTECHNIC

2004 TO 2007

WASSCE – GENERAL ARTS, AGGREY MEMORIAL A. M. E. ZION SEC. SCH.

SKILLS

TEAM LEADERSHIP

PROJECT MANANGEMENT

PROFICIENCY QUALIFIED

CLIENT ASSESSMENT AND ANALYSIS

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