RIBANI ERIC

Nationality: Rwandan

DOB: **st January 1988

Marital Status: Married

Tel: +968-********

E-mail: addlvs@r.postjobfree.com

OBJECTIVE

An enthusiastic professional who always welcomes new career challenges in order to grow and be a great asset to the organisation.

I am a hardworking person who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career.

EDUCATION

2012 – 2015 University of Rwanda College of Economics and Business Studies Kigali, Rwanda Bachelor’s Degree in Commerce (Equivalent to four years Canadian Management Bachelor’s Degree approved by World Education Services)

2007 – 2010 College APECOM DE GAKENKE Mutara, Rwanda Diploma in Humanities

WORK EXPERIENCE

Nov ’19 – Pres’ JW Marriott Muscat Sultanate of Oman

Club / Executive Lounge Agent

o Focuses on delivering exceptionally personalized experience for JW Executive Lounge guests and Marriott Rewards Gold & Platinum Guests. o Responsible for pre-arrival communication with Executive Lounge Guests and arranging for all guest requests and preferences. o Processes all Executive Lounge guest check-ins by confirming reservations, assigning room, and issuing and activating room key. o Processes all payment types such as room charges, cash, checks, debit, or credit.

o Process all check-outs including resolving any late and disputed charges. o Answers, records, and process all guest calls, messages, requests, questions, or concerns.

o Coordinates with Housekeeping to track readiness of rooms for check-in. o Supply guests with directions and information regarding property and local areas of interest.

o Runs daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

o Completes designated cashier and closing reports in the computer system. Cash guests' personal checks and traveller’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

o Ensures food and beverage service and set-up in the Executive Lounge. o Assists Reception Lobby when needed.

Jul ’17 – Mar’19’ Institute of National Museums of Rwanda, King’s Palace (Rukali) Butare, Rwanda

Warden Guide / Acting Accountant

o Working supportively and cooperatively with colleagues in a team environment in hosting our visitors as well as ensure the revenue is maximized by upselling the site visits.

o Monitoring of Displays by checking at prescribed intervals the security of the collection and exhibitions.

o Monitoring Safety of visitors, Health, Environment, Fire Procedures and Supporting Services by ensuring there are no hazards and that all is operating correctly.

o Responsible of the special functions, events and visits as well as deliver the required services in a timely manner.

o Supervising and negotiating with contractors.

o Coordinating finance department staffing.

o Ensuring the company's financial reports meet legal and regulatory requirements.

o Making King’s Palace Museum monthly profit and loss report. o Organizing international bookings using Medias such as skype, email, and reservation links.

Apr ’11 – June 17 Legend Hotel Kigali, Rwanda

Front Desk Supervisor

o Supervises daily shift process by ensuring all team members are following standard operating procedures.

o Allocates rooms to expected arrivals after checking the guests’ preferences.

o Builds strong relationships and coordinates with all other departments especially housekeeping and reservation.

o Cross checks all billing instructions are correctly updated. o Takes responsibility in absence of front desk manager and hotel manager.

Team Leader

o Responds to telephone and in person inquiries regarding reservations, hotel information and guest concern in a timely manner. o Trains and directs the work flow and processes of the front desk. o Produces front desk schedules.

o Ensures front desk log book is always updated and acted on.

Front Desk Agent

o Does check ins and check outs.

o Assists with reservation bookings for walk in guests. o Ensures outstanding customer care at all times.

o Maintains a friendly, professional, cheerful demeanour at all times. o Ensures phone calls, wake up calls and messages for guests are handled promptly and professionally.

AWARDS AND CERTIFICATES

Hospitality & Tourism Management Certificate (Florida Atlantic University) SKILLS

Languages: English (Excellent in reading, writing, speaking and listening), French (Good in listening and reading), Swahili (Good in listening), Kinyarwanda (Native) IT Skills: MS. Word, Excel, Power Point, Internet, Google Apps and Media Channels, Opera PMS, Marsha, and GXP.

Holding Valid Driving License: Category B, with driving experience of five years in Rwanda. Category B (Sultanate of Oman)

PERSONAL QUALITIES

o Able to work in a team and under pressure.

o Hardworking, self-motivated and trustworthy.

o Willingness to work unsocial hours and flexibly across the working schedule.

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